Herb Chambers Kia of Burlington

Thank you so much for giving me the opportunity to meet all of the people above. Their knowlege, service, and friendliness far exceeded my expectations. From the momemt the phone was answered by Jess, to all of the people above. Their knowlege, service, and friendliness far exceeded my expectations. From the momemt the phone was answered by Jess, to buying, finance checking,and service, I was hooked. Honestly, I do not think I will ever buy another car from anyone else. Again, thank you. Joan R. Freeman, a very Satisfied Customer More

From providing me with his cell number to speaking me to me on his day off and calling me on a Sunday to make sure that everything was progressing as promised for a Monday pickup, the customer service, atte me on his day off and calling me on a Sunday to make sure that everything was progressing as promised for a Monday pickup, the customer service, attention to detail and after sale follow up on details was exemplary. On top of that the price deal and follow through on all commitments made was perfect. This was a vehicle for my son and the third Chambers dealership I have had the pleasure to work with. The highest recommendation for working with Chambers and my son is amazingly pleased with the Kia Sorrento he is now driving. More

My wife & I had a wonderful experience buying a new car here. Chris was particularly knowledgeable & helpful. He worked with us to find exactly what we wanted and made sure we were comfortable and ha car here. Chris was particularly knowledgeable & helpful. He worked with us to find exactly what we wanted and made sure we were comfortable and happy with all aspects of the car, service agreement, and purchase process. Alma was very kind and helpful as well. She was very new at the time but eager to be helpful. I am confident that she will grow into a valued employee. More

I had a great experience at Herb Chambers KIA. Everyone that I encountered was friendly and helpful. Everyone was very explanatory as well. I got the price that I wanted and was even offered a ride to th that I encountered was friendly and helpful. Everyone was very explanatory as well. I got the price that I wanted and was even offered a ride to the dealership tomorrow to pick up my car because I don't have a car yet. It was a nice day in Burlington also! Best, Craig D. Cacciola Proud KIA leaser More

Amazing is the word I use to describe this dealership and the individuals who work there. From the time my family set foot in this dealership until the time we drove away with a new Kia Sadona our experienc the individuals who work there. From the time my family set foot in this dealership until the time we drove away with a new Kia Sadona our experience was nothing short of sensational. Jim Lewis is second to none in his commitment and in keeping his word. There was no going back and forth on pricing as my husband and I went in there with a price in mind, let Jim know what it was, and he met our price. Chris explained everything to me in detail when I needed to sign all of the paperwork that is required for the purchase of a new car. He was not pushy and listened to all of my questions and answered them with professionalism and I never felt like my question was a "stupid: question as he never made me feel that way. Billy showed us all of the ins and outs about our new car and his attention to detail was incredible. We have never been to a Herb Chambers store before but you now have loyal customers who will be back!! Thank you Jim, Chris, and Billy for making our experience so special!! More

Herb Chambers Kia is our dealership!! We will be telling everybody about Herb Chambers Kia and the way they treated us. We were dealing with our sales rep name Billy when the manager Darryl came over to say everybody about Herb Chambers Kia and the way they treated us. We were dealing with our sales rep name Billy when the manager Darryl came over to say hello, very nice guy! Billy showed us everything about the vehicle and had an answer for all of our questions without a bit of hesitation. When we came back from our test drive we met another manager named Jim who wanted to make sure we were having a good experience. Jim came back with waters for me and my whole family and ask if we needed anything else, we were just floored by the attention everyone gave us, for the first time buying a a new car we felt like celebrities! I can not say enough about this dealership, if you are looking to buy your next vehicle make sure you go to see Billy!! Thank you again Billy More

Honestly this is the first time I didn't mind purchasing a new car. Greg was very informative and understood and met all of my needs and was not a typical pushy sales person. It was a great experience and a new car. Greg was very informative and understood and met all of my needs and was not a typical pushy sales person. It was a great experience and would absolutely recommend him as a sales person as well as Herb Chambers Kia. I think all dealerships should learn from this dealership. I hate to be pushed/pressured by sales people and treated like I have no idea what I want or need or what I am talking about. Greg and Herb Chambers faculty were fantastic. Keep up the good work. More

My overall experience was great. I visited this website before and saw that this dealership was rated high and close to my office. I read about great experiences people had with Derek George so I was hopi before and saw that this dealership was rated high and close to my office. I read about great experiences people had with Derek George so I was hoping to run into him. I stopped by the dealership and Derek happened to be the person to greet me. I initially was going to pick up just the brochure to look at later but then I sat down and talked to Derek. I hate the car buying process but Derek made the experience a pleasure. There was no typical pressure that rubs me the wrong way and Derek took the time to actually listen to what my needs were to make sure that I got a car that was a good fit for me. I would recommend to anyone looking at buying a car to go to see Derek at Herb Chambers Kia. If it is his day off, find out when he'll be there and come back on that day, it's worth it! If Derek is unavailable Kevin seemed like he was a good guy too. The manager Darryl (probably spelling it wrong) was good when it came time to make the deal, went quickly and smoother than I expected. There were a couple of downsides: * Finance department - Everything was good until this point. I don't know if Chris made honest mistakes or was trying to scam me. I'll assume they were honest mistakes.. * I picked up my car but my inspection wasn't done. I went and got it done on my own and i'm waiting for a check in the mail that I haven't received. I was waiting until I received it to write this review, but I didn't want to forget and not do a review at all. (They really should have just handed me $29 bucks in cash while I was there showing the proof of inspection) * Related to the post above, the dealership can improve on the after sales treatment. If they keep the same enthusiasm to get things done after the sale as they do before the sale then they will do fine. Again, I do highly recommend this dealership especially dealing with Derek even with the downsides I've mentioned above (which Derek was not involved in). More

My wife and I were looking into a Kia Sorento for are growing family. We needed a bigger vehicle with AWD and something the kids could enjoy as well. Friends of ours recently bought a Sedona from there growing family. We needed a bigger vehicle with AWD and something the kids could enjoy as well. Friends of ours recently bought a Sedona from there and strongly recommend them for their overall customers service and great price. We were fortunately greeted by Jonathan Jensen who was very polite and a great salesman. Our trade in was appraised by Al Heath who gave us the best appraisal out of three other dealerships. I would recommend anyone visiting this dealership to ask for them both. More

We had an outstanding experience purchasing a new 2011 Kia Sedona. We had test driven several other cars in several other places, so when we went to Kia Burlington, we were wary of what we might encounte Kia Sedona. We had test driven several other cars in several other places, so when we went to Kia Burlington, we were wary of what we might encounter. Derek was amazing. Our time was very tight, and he arranged for convenient times to drive q couple of Sedonas, and was extremely knowledgeable about the line and how it compared to other minivans we had already test-driven. He actually listened to what we were looking for, and found us precisely the vehicle with the features and the price we were searching for. He accommodated our busy schedule in getting us through the buying process, and took care of all the details to make it easy and enjoyable. The finance manager was Chris Behrendsen, he was very helpful, helping to find us an even better rate than he quoted, and to choose the right additional protections we needed for our particular situation. Both men were consummate professionals, and we left the dealership with a great new vehicle. With outstanding employees like Derek and Chris, Kia of Burlington has our enthusiastic recommendation from here on out! More