Herb Chambers Kia of Burlington

We recently purchased a pre-owned Mercedes at this dealership. The service is excellent: friendly, professional and pressure-free. On the same day we also visited another dealership to look at a simil dealership. The service is excellent: friendly, professional and pressure-free. On the same day we also visited another dealership to look at a similar car, but then left without even test -driving it. We felt much more comfortable to buy it from Herb Chambers, not only because the Herb Chambers warranty and return policy but also their friendly staff at this particular dealership. Here I want particularly acknowledge our salesman Julian Aquirre. He is a young person, and just started the job for a week at the time. But he is very knowledgeable and enthusiastic about cars. The finance paper work took a while but Julian helped to make the waiting less stressful by introducing various features of the car. When we came back to pick the car, we are totally amazed by how wonderful the car has been cleaned and conditioned. It's a pre-owned vehicle but it feels and smells just like a brand new car fresh of the factory. Apparently Julian has made his personal effort to make this happen, and has taken care of a few minor issues that we mentioned earlier. Over all it's a wonderful experience, and we'd definitely recommend this dealership to our friends. Good job Julian. Herb Chambers should be very proud of a new hire like you! Best Regards Harry & Wei More

Went to this dealership for a specific used vehicle. Bob Lucas was asked to help us. He took all the time needed to listen to us and make our needs apreciated. After the purchase he went out of his way to c Lucas was asked to help us. He took all the time needed to listen to us and make our needs apreciated. After the purchase he went out of his way to come in on his day off to deliver the vehicle to us, working with my schedule. That was above and beyond! More

I 100% would recommend getting service done here. Jen is so friendly and has great customer service. I have never liked going to dealerships before until now! so friendly and has great customer service. I have never liked going to dealerships before until now! More

The Ratings given in this review pertain to the service provided by Jude Kasekamp (Sales Consultant) and the Parts Department. My wife and I wanted a white 2014 Sorento SXL with Front Wheel Drive and No provided by Jude Kasekamp (Sales Consultant) and the Parts Department. My wife and I wanted a white 2014 Sorento SXL with Front Wheel Drive and No third row seating which was difficult to find in New England. We worked with a total of 3 dealers but only Herb Chambers found us the car we were looking for. Other dealers contacted provided no response to this date. Jude was delightful and very professional during the entire process of buying our car and would use him again if the need arises. We were also happy with the Parts Department who arranged for an expeditor to deliver to our home some accessories that were not available at the time we took delivery of the car. More

This was my first experience at a car dealership, and Mr. Lee was extremely kind and helpful throughout the whole process. He carefully explained all the details and was very patient in listening and answeri Lee was extremely kind and helpful throughout the whole process. He carefully explained all the details and was very patient in listening and answering any questions I had. I appreciated that Mr. Lee was looking out for what was best for me. I would definitely recommend anyone looking for a car to consider this dealership. More

I bought my 2014 Kia Forte a little over a week ago and am thoroughly happy with it. I bought it at Herb Chamber Kia in Burlington, Mass. Bob Lucas sold me my car. At this point I can safely say I know am thoroughly happy with it. I bought it at Herb Chamber Kia in Burlington, Mass. Bob Lucas sold me my car. At this point I can safely say I know Bob well. This is the fourth Kia I have bought with him. When he says he’s working with you to find the right car for you, he’s sincere. He’s never pressured me to buy something I don’t want or can’t afford. After all, it’s in his best interest and the interest of the company he works for to provide a customer with a deal that works for them. Bob is a low pressure kind of guy. He puts as much effort in developing a relationship with a person as he does in selling a car. Really, he doesn’t sell a car so much as describe features, history and details of the vehicles you look at and test drive. After that, he lets the car sell itself. With my first Kia purchase, I conducted a complete competitive bid process. Herb Chambers came out on top hands down for vehicle price, trade-in offer and overall experience. Again, Bob was a discriminator. He is low key and personable – honest. Other dealerships were what I’ll call “more typical.” Sales people danced around reasons for low trade in offers or omitted advertised rebates and discounts. They all guaranteed me I wouldn’t get a better deal. Heb Chambers Kia and Bob proved them all wrong. Three Kias later, I continue to close deals within dollars of what my research shows to be a good price. As I bring my vehicles in for service, I’m finding the Service Department to be equally friendly and courteous. At the end of the day, though, Bob Lucas is the reason I’m now a loyal Herb Chambers Kia customer. More

Shopping for a used car at kia of burlington was such an Awsome experience! My salesmans name was Bob lucas and he worked so hard to put me in the perfect vehicle. Not only was he pressure free when choosin Awsome experience! My salesmans name was Bob lucas and he worked so hard to put me in the perfect vehicle. Not only was he pressure free when choosing a vehicle but he did everything he could to make sure I got to drive my car out of the dealership that day. I was so sad when I found out my registration had expired in my old vehicle. This meant I had a lot to do before I could drive my new car out of the lot. Bob took the time to make numerous trips with me all day long to try and get everything straightened out. Between getting money for a registration from a family member of mine,to the registry, to my insurance company, back to the dealership, and again to the registry for an hour wait Bob literally went the extra mile for me at kia with a smile on his face the whole trip! Exceptional service that made me the happiest girl in the world to drive off the lot with a 2010 kia forte! More

From start to finish, Deri, Jude and Stu were courteous, time sensitve and very helpful. It made everything run smoothly and I felt comfortable through the whole process. time sensitve and very helpful. It made everything run smoothly and I felt comfortable through the whole process. More

My mom recently purchased a new Kia. This way stressful experience but she found the staff to be extremely helpful and patient during this process. She felt that everyone was very kind especially Bob Lucus experience but she found the staff to be extremely helpful and patient during this process. She felt that everyone was very kind especially Bob Lucus her sales person. She also found Lori to be very sweet and helpful. She would definitely recommend Kia of Burlington in the future. More