Herb Chambers Kia of Burlington

Great car buying experience I just purchased a Kia Sorrento at Herb Chambers and would highly recommend this dealership. John Francis was my salesman and he was great to work wi I just purchased a Kia Sorrento at Herb Chambers and would highly recommend this dealership. John Francis was my salesman and he was great to work with. The process was stress free. I felt no pressure but I got the car I wanted and a deal I was very happy with. Everyone I dealt with including John , Julian and Dane was focused on my satisfaction. I have never written a review before but I wanted to share my positive experience. More

Horrible service! Simply an awful dealership to deal with. From sub par service, to an district manager who wasted my time and did nothing but say, too bad. I had hor Simply an awful dealership to deal with. From sub par service, to an district manager who wasted my time and did nothing but say, too bad. I had horrible horrible customer service from Herb Chambers Kia of Burlington. It ran the gamut from not properly fixing my car, to making me sit in a dealership for over 4 hours while they try to call me on the phone about my car, even though I was less than five feet away from them. After that experience, having turned to social media with my story, they did reach out to me and came to a small financial settlement. They then proceeded to not honor the agreement they made with me. Over a month later and I still do not have the check they promised me I would have. I've been assured it's currently in the mail and I assured them that I would be using the money to spread the word about how horrific their customer service is. Herb Chambers Kia of Burlington, horrible customer service, a lack of intelligent action and the inability to follow through on a simple promise. More

Love my new Kia Forte 5 Well all I can say is I am Satisfied!!After getting the car with a minor scratch Julian the sales manager came through with a rental and got the car Well all I can say is I am Satisfied!!After getting the car with a minor scratch Julian the sales manager came through with a rental and got the car back to me in One day!!way to go service team.Also wanted to mention Mr.Oconnell the GM personally called me and made sure I was Happy!!All abd all ended up being a great experience!!!Shout out to Rich the first point of contact..Great Job!Thank you and Cathy at front desk is awsome More

great buying experience My daughter just bought her first brand new vehicle; a 2017 Kia Sportage. The best thing I liked about working with Juliane and John Franics was the s My daughter just bought her first brand new vehicle; a 2017 Kia Sportage. The best thing I liked about working with Juliane and John Franics was the simple fact that they didn't apply any pressure to buy. They listened to what we were looking for and delivered it. Great experience. More

Great customer service This is my third Kia Optima and I couldn't be any happier. Julian and Ramon made it very easy. I will always recommend this place. It feels like home This is my third Kia Optima and I couldn't be any happier. Julian and Ramon made it very easy. I will always recommend this place. It feels like home every time I'm here. More

Excellant Professional Service John Francis was superb in helping us choose our vehicle. Extremely knowledgeable on the two options we were looking at. Then Herb Sochat went out o John Francis was superb in helping us choose our vehicle. Extremely knowledgeable on the two options we were looking at. Then Herb Sochat went out of his way to help with our financing. Everyone was courteous and professional. More

Customer for LIFE - Burlington KIA Herb Chambers I walked in Thursday at 9am and went back Friday at noon and signed and delivered Tuesday! Julian was so easy to deal with and answered all of my MAN I walked in Thursday at 9am and went back Friday at noon and signed and delivered Tuesday! Julian was so easy to deal with and answered all of my MANY ?s. I have a 13 Sorento and a big part of going back was the Service deal and Cesar and Diego are always on top of everything and my service experiences have been top notch! I strongly suggest visiting Julian and his team at Herb Chambers KIA Burlington for your next car !! More

Unbelievable service when and where it counts. I am leasing my 2013 Kia from here (and will buy it at end of contract) and recently had a problem with 2 tires that required service and the use of m I am leasing my 2013 Kia from here (and will buy it at end of contract) and recently had a problem with 2 tires that required service and the use of my tire warranty. Because I don't live or work close to Herb Chambers Kia, I had it towed to York Kia of Medford - HUGE MISTAKE! It took York Kia 46 hours to tell me that (1) they didn't have the tires in stock and (2) it didn't really matter because they aren't certified by the tire warranty company to get reimbursed for the tires or the work. I was devastated and furious that they waited so long to look at the warranty paperwork (faxed to them last night). Enter Julian Aguirre, the salesman at Herb Chambers who had leased me the car 36 months ago. Within 3 minutes of talking on the phone, Julian had a resolution to my problem and took me from a 9.5 stress level to a .5. Kia Roadside Assistance is towing the car from York Kia to Herb Chambers Kia as I type. Julian said he will call me when it arrives sometime tonight and will let me know first thing when it's done tomorrow. I've been regretting, of late, purchasing a vehicle from a dealer who lives so far from me, but Julian just reminded me of why I chose Herb Chambers of Burlington in the first place and why, even if it's inconvenient to continue my service needs post-lease with Herb Chambers, their honesty, care, and level of service deserves my loyalty. More

Cesar Arbelaez Every time I have visited the Service dept Cesar has been very friendly while being both fast and knowledgable about both my Sorento and Optima. He go Every time I have visited the Service dept Cesar has been very friendly while being both fast and knowledgable about both my Sorento and Optima. He goes out of his way to make sure everything is done on time and correctly every visit I have been in. Bob G More

New Purchase I had a great purchase experience with Tom O'Donnell. He was easy to talk to and very knowledgeable. Answered all questions and no pressure tactics. T I had a great purchase experience with Tom O'Donnell. He was easy to talk to and very knowledgeable. Answered all questions and no pressure tactics. The vehicle was ready at the time we set to pick it up and Tom went through it all again with us and answered all the questions we had all over again and didn't let us leave until we were comfortable with our new Sportage. I wish all the car purchases I've made would have gone this easy. More