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Herb Chambers Kia of Burlington

Burlington, MA

4.6
761 Reviews
Our core philosophy to give drivers the best car buying experience possible is what separates us from our competitors. By providing incentives like our Smart Pricing Guarantee which enables you to get your money back or exchange your choice of model within certain parameters, we ensure that the car you keep is one that satisfies you. You can trust our team to uphold the "one car at a time" approach, giving you the value you deserve.
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93 Cambridge St

Burlington, MA

01803

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Showing 761 reviews

March 28, 2019

John Francis was honest and so easy to work with!! John Francis made my car leasing experience so easy! Highly recommend him for anyone looking to buying a new car keeps it simple!!Happy soul owner👍 More

by Sarah MT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Francis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Julian Aguirre
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 25, 2019

Great Experience John Francis was fantastic, will recommend John Francis was fantastic. He was honest and very easy to deal with, no pressure and extremely fair when negotiating the price of the vehicle. Very k More

by Goc 1234
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Francis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Stuart, finance dept.
March 23, 2019

SERVICE WITH A SMILE! As always, I received service with a smile from Herb Chambers Kia service department! My usual point-of-contact is Jennifer Nelson who is exceptiona More

by johnnydangerously1.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Diego Barreto
4.0
This rating includes all reviews, with more weight given to recent reviews.
Cesar Arbelae
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Francis
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 21, 2019

Came in for my first oil change on my new Kia. Very professional and prompt service, made my appointment on line, which was very convenient and took me on time. I am extremely pleased with this Ki More

by kmason5753
Customer Service
Recommend Dealer
Yes
Employees Worked With
Senee O’Connell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Richard Lowry
March 16, 2019

In for Update Recall Service department is very efficient from the time I walk in til I walk in. I appreciate my reminder for my appointment. Diego manages a great servi More

by Karen22
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Diego Barreto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Julian Aguirre
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mr. Parker
March 14, 2019

excellent customer service as always Happy time and time again with the exceptional service. On time service, fair pricing and explanations of problems found and work done are always prov More

by morales,joan 56
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Diego Barreto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cesar Arbelae
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 10, 2019

Service Department Oustanding and Honest My experiences having work done has always been exceptional. The service department staff is professional and honest. They take pride in their work More

by burl1234
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Diego Barreto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cesar Arbelae
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 06, 2019

Amazing experience Could not be happier with my experience here! John Francis was beyond helpful, and just made me feel so comfortable (i was a tad stressed going in). M More

by jscully921@gmail.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Francis
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 02, 2019

Brake pads Terrible company. My wife asked them to get brake pads replaced, they charged double the price of higher end parts from autozone (50$ autozone, 100$ h More

by Pisc5894
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Diego Barreto
1.0
This rating includes all reviews, with more weight given to recent reviews.
Senee O’Connell
1.0
This rating includes all reviews, with more weight given to recent reviews.
Cesar Arbelae
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Nelson
1.0
This rating includes all reviews, with more weight given to recent reviews.
John Francis
1.0
This rating includes all reviews, with more weight given to recent reviews.
Julian Aguirre
1.0
This rating includes all reviews, with more weight given to recent reviews.
Ramon Amill
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom O’Donnell , Carlos Fonseca, Richard Lowry
Mar 04, 2019 -

Herb Chambers Kia of Burlington responded

I apologize that you are unhappy with the price of the work done to your wife's vehicle. However, she was made aware of the price of this service on two separate occasions. You spoke to one of our advisors over the phone and he also informed you that the price was discussed prior to the work being done. Our prices are competitive, and we have certified technicians who work on all vehicles. Thank you, Senee O'Connell, General Manager.

February 17, 2019

very easy and comfortable tom odonnell is the best everyone there goes out of their way to help you i would tell anyone who listens that we were treated above and beyond. thank you More

by garylinks
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Diego Barreto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cesar Arbelae
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom O’Donnell
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