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Herb Chambers Kia of Burlington

Burlington, MA

Overview
Employees
Reviews
Vehicles
4.6
761 Reviews
Our core philosophy to give drivers the best car buying experience possible is what separates us from our competitors. By providing incentives like our Smart Pricing Guarantee which enables you to get your money back or exchange your choice of model within certain parameters, we ensure that the car you keep is one that satisfies you. You can trust our team to uphold the "one car at a time" approach, giving you the value you deserve.
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93 Cambridge St

Burlington, MA

01803

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Showing 761 reviews

September 26, 2024

Staff was nice. Could have explained the service charges/recall notice a bit more. Otherwise fine experience. More

by Connor
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cesar Arbelae
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 26, 2024 -

Herb Chambers Kia of Burlington responded

Connor, thank you for the review. We appreciate your feedback and will work on improving our communication moving forward. Take care and please don't hesitate to reach out if our Herb Chambers Kia of Burlington team can be of service again in the future!

September 25, 2024

Very communicative - I have been going there for close to 4 years and they treat me and my car well More

by jthue
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael
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Sep 26, 2024 -

Herb Chambers Kia of Burlington responded

Thank you for trusting the Herb Chambers Kia of Burlington team with the care of your vehicle! We're grateful for your support over the past four years and look forward to serving you for many more!

September 18, 2024

Very flexible schedule and willing to drive car to my home after not completing all service work. More

by MC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cesar Arbelae
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 19, 2024 -

Herb Chambers Kia of Burlington responded

We're so glad to hear it! Thank you for rating us five stars! – Herb Chambers Kia of Burlington

September 08, 2024

Poor customer services, not paying attention to customer requests, just money centric, unprofessional communication and approach with loyal customers. More

by iq1803
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Diego Barreto
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael in service
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Sep 09, 2024 -

Herb Chambers Kia of Burlington responded

We apologize for the experience you had with our customer service. We strive to provide attentive and professional communication, especially with loyal customers like yourself. Please reach out so we can address your concerns directly and make things right. Thank you, Senee O'Connell - General Manager - soconnell@herbchambers.com

September 08, 2024

Response to my inquiry about the car was almost immediately! Although initial wait time to speak to a representative was a little long, everything went well thereafter. Thorough explanations about More

by Pipi
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ramon Amill
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Corey Stewart
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Sep 09, 2024 -

Herb Chambers Kia of Burlington responded

Thank you for sharing your experience! We're glad to hear that Ramon and Corey provided thorough explanations and answered all your questions at Herb Chambers Kia of Burlington. We appreciate the feedback about the wait time, and we'll work on improving it. Enjoy your new car!

September 03, 2024

Michael was extremely competent and willing to take of my issues…would recommend him to anybody More

by cuse5050
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Diego Barreto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael
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Sep 04, 2024 -

Herb Chambers Kia of Burlington responded

Thank you for leaving Michael and the team five stars! We look forward to seeing you again! - Herb Chambers Kia of Burlington

August 30, 2024

Nick was very kind and courteous and helped us feel really comfortable especially after past experiences with other car dealerships. I would highly recommend this dealership. Michael the dealership man More

by Nicholasfales
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nicholas Lazenka
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 03, 2024 -

Herb Chambers Kia of Burlington responded

Thank you for the recommendation! We're glad to hear that Nick and Michael made your experience at Herb Chambers Kia of Burlington comfortable and positive. We appreciate your support!

August 28, 2024

Art was such an easy salesman to work with and made us feel immediately so comfortable. More

by Rachaelaschauer
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Art Prutsalis
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Aug 28, 2024 -

Herb Chambers Kia of Burlington responded

Thank you for the wonderful feedback! We're happy to hear you had a great experience with Ray and we'll be sure to share these kind comments with him. Please don't hesitate to reach out if our Herb Chambers Kia of Burlington team can be of service again in the future!

August 28, 2024

The dealer ship was very professional and curtious - Ramon Amill was fabulous and professional - super More

by Shamus
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ramon Amill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Huang
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 28, 2024 -

Herb Chambers Kia of Burlington responded

We're delighted to hear that Ramon and the team at Herb Chambers Kia of Burlington provided you with a professional and courteous experience. Thanks for sharing your feedback!

August 24, 2024

Michael in the service department in Diego in the service department made sure all my regular service was done and updated for my 2024 Kia Telluride plus all the factory recalls that were on it. They took ca More

by John t
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Diego Barreto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael in Service Department
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Aug 26, 2024 -

Herb Chambers Kia of Burlington responded

Hi John, we're delighted to hear that Michael and Diego provided excellent service for your 2024 Kia Telluride at Herb Chambers Kia of Burlington. We look forward to serving you again! Safe travels!

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