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Herb Chambers Kia of Burlington
Burlington, MA
761 Reviews
Our core philosophy to give drivers the best car buying experience possible is what separates us from our competitors. By providing incentives like our Smart Pricing Guarantee which enables you to get your money back or exchange your choice of model within certain parameters, we ensure that the car you keep is one that satisfies you. You can trust our team to uphold the "one car at a time" approach, giving you the value you deserve.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 761 reviews
November 21, 2024
Awful customer service. I went eleven days without a vehicle and every time I called asking for an update I was told “call back at the end of the week” or “I don’t know, he’ I went eleven days without a vehicle and every time I called asking for an update I was told “call back at the end of the week” or “I don’t know, he’s not back till monday.” Eleven days for a problem that turned out to be so small and simple that it could have been resolved way sooner than that. Then when I went to pick my car up, the guy at the counter was so rude. Absolutely awful, I will not be coming back again. More
by Mercury94
Employees Worked With
November 20, 2024
Excellent service! Cesar provided outstanding customer support, patiently answering all my questions and offering clear, helpful guidance. Cesar provided outstanding customer support, patiently answering all my questions and offering clear, helpful guidance. More
by nadiajnaim
Employees Worked With
November 18, 2024
Very pleasant people to deal with. Answered all of my questions and the car is washed and vacuumed each time Answered all of my questions and the car is washed and vacuumed each time More
by rjsref
November 14, 2024
Our new Sorento had wires chewed by mice. Reportedly, the service center has been pricing the repair at more than twice as other licensed Kia service centers (30hr vs 10hr, then 20hr vs 10hr) Reportedly, the service center has been pricing the repair at more than twice as other licensed Kia service centers (30hr vs 10hr, then 20hr vs 10hr). The car has been sitting in the shop for more than TWO WEEKS with NO WORK BEING DONE. We are paying for the rental out-of-pocket (for >$30/day). Nobody appeared to care about the customer enough to provide honest work. We will never visit Burlington MA Kia ever again. But what do they care? "Your car drives fine" was the first call that we got. "What is wrong with it, again?" asked the mechanic. More
by mb951
Employees Worked With
I do not know the name, they provide no introduction or accountability
November 13, 2024
I dropped my car off at 10:15 I came back at 2:30 and still had to wait another hour and half. I was told one to two hours when I made the appointment. The gentleman at the desk that took care of me was still had to wait another hour and half. I was told one to two hours when I made the appointment. The gentleman at the desk that took care of me was awesome. More
by jnauntie61
Employees Worked With
November 06, 2024
Really helpful staff. Polite and efficient. Could do with some coffee in the lounge. Happy to use them again Polite and efficient. Could do with some coffee in the lounge. Happy to use them again More
by alan
November 01, 2024
I had to bring my Telluride in to have an accessory added, and the service was professional, efficient, and exceeded expectations added, and the service was professional, efficient, and exceeded expectations More
by Paul B
Employees Worked With
October 30, 2024
The service was very fast and efficient. I definitely recommend this Kia dealership in Burlington. I definitely recommend this Kia dealership in Burlington. More
by Krista
