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Herb Chambers Kia of Burlington
Burlington, MA
796 Reviews
Our core philosophy to give drivers the best car buying experience possible is what separates us from our competitors. By providing incentives like our Smart Pricing Guarantee which enables you to get your money back or exchange your choice of model within certain parameters, we ensure that the car you keep is one that satisfies you. You can trust our team to uphold the "one car at a time" approach, giving you the value you deserve.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 796 reviews
April 14, 2025
I bought a 2013 Kia Optima in July of 2024. By September, the brakes stopped working almost completely. Although I bought the vehicle at the Herb Chambers Infiniti dealership, the Toyota of aub By September, the brakes stopped working almost completely. Although I bought the vehicle at the Herb Chambers Infiniti dealership, the Toyota of auburn was much closer to my home. I set an appointment there concerned to drive further without full use of my brakes. I was told verbally and in writing via my service report that a technician installed a portion of the brakes incorrectly. This incorrect instalation is what caused my brakes to fail and was done by technicians at Infiniti before I bought the car. I was then told that I must pay for the repair regardless of fault and would not be given my keys back until I did. Brakes would also not be covered under the extended service contract I purchased for $2000 when I bought the car. So, I was forced to pay several hundred dollars to make my brakes functional again after less than 3 months of ownership. In March, the exhaust became loud when driving. I made an appointment and brought it back to the same Toyota dealership. This time, however, I was told technicians there did not know how to do any diagnosis or repair on a Kia. So, I made an appointment at the Kia dealership in Burlington. After a few days, I received a call stating my catalytic converter would need to be replaced for a total of around $2700, and none of this would be covered by my extended service contract. I took the car home and fixed it myself. The catalytic converter had a corroded gasket that needed to be replaced, nothing else. Following the 13 dollar gasket replacement, the car has run perfectly. I spoke to the service manager and he explained that regardless of if the catalytic converter was damaged or not they wouldn't replace just one gasket because the technicians may break the converter accidentally or be unsure if the repair is sound. This would mean they would be responsible for paying for a new one to be installed, which wouldn't make bussiness sense. Overall, I've had a terrible experience at every turn. I would HIGHLY recommend avoiding any Herb Chambers dealership as my experience with all three has been undeniably negative. More
by Seannn
Employees Worked With
April 12, 2025
We have had awesome experiences at Herb Chambers Kia of Burlington both buying our car and with service. Excellent communication and prompt service. I cannot recommend it more! Burlington both buying our car and with service. Excellent communication and prompt service. I cannot recommend it more! More
by Susie.Ginsburg
April 10, 2025
Went in for an oil change plus the recommended 30k maintenance, and on the way back home while driving on the highway noticed some loose plastic pieces on the dashboard. They turned out to be the glov maintenance, and on the way back home while driving on the highway noticed some loose plastic pieces on the dashboard. They turned out to be the glove box stopper screws that were probably left there by the mechanic after installing the air filter. Not happy to have learned that, apparently, they don’t check their work. More
by 27.mace-shrikes
Employees Worked With
April 09, 2025
Nicholas went above and beyond the call of duty to get my car ready for a quick sale. The experience overall was very good. car ready for a quick sale. The experience overall was very good. More
by Robin Hillyard
Employees Worked With
April 07, 2025
Ramon was a pleasure to work with. He was a good listener and was able to fulfill every thing I wanted. I would highly recommend him for your next car purchase. He was a good listener and was able to fulfill every thing I wanted. I would highly recommend him for your next car purchase. More
by Happy Kia Owner
Employees Worked With
April 05, 2025
Frustrating service experience; responded to a recall only to find out the part was not available and I will need to go back. They were pleasant, but not sure why they had no parts on hand for a known is only to find out the part was not available and I will need to go back. They were pleasant, but not sure why they had no parts on hand for a known issue. More
by dcamj
April 02, 2025
Very happy with the service from Michael's excellent team work explain in detail about the tire and fix the problem very positive and I would like to say again Thank you work explain in detail about the tire and fix the problem very positive and I would like to say again Thank you More
by Merk250
Employees Worked With
David M
April 01, 2025
George offered to explain all the new features of the KIA 4 and was very polite. He patiently went through paperwork and credit requirements for the purchase of the vehicle. He followed through with regist 4 and was very polite. He patiently went through paperwork and credit requirements for the purchase of the vehicle. He followed through with registration of the vehicle after we contacted our insurance company. Mark helped with the contract and title of the vehicle and was very thorough. A good KIA dealership. More
by cathyswanson13
Employees Worked With
Georgios Krikis, Marc Starr
March 31, 2025
They did a good job working during my car tire replacement, and took all my concerns serious. replacement, and took all my concerns serious. More
by carolinaperezm1718
Employees Worked With
