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Herb Chambers INFINITI of Westborough

Westborough, MA

4.9
1,482 Reviews
Herb Chambers INFINITI of Westborough opened its doors in late April 2009. The dealership was most recently named the Massachusetts INFINITI Dealer of the Year by DealerRater for 2024. We sell and service new and pre-owned vehicles to the Worcester, Framingham & Metro West areas of Boston and are geographically the western-most INFINITI retailer in the state of Massachusetts. Our facility is the only truly purpose-built INFINITI I-Redi facility in the state, and offers amenities such as complete online service appointment scheduling; a beautiful, Wi-Fi equipped service lounge, fresh pastries and coffees, ice cream during the Summer months, and a fleet of 40 complimentary INFINITI loaner vehicles, while your INFINITI is in our care .
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312 Turnpike Rd, Rte. 9

Westborough, MA

01581

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Showing 1,482 reviews

July 04, 2025

Excellent service department. Ferdy Franco is the best Infiniti advisor I met in my 25 years with Infiniti More

by spark2924
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Demers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ferdy Franco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 04, 2025 -

Herb Chambers INFINITI of Westborough responded

Thank you for sharing your experience working with Ferdy and the team! We appreciate your business and we look forward to seeing you next time at Herb Chambers INFINITI of Westborough. Have a great day!

July 04, 2025

Ferdy Franco is the best Infiniti advisor I had in 25 years with Infiniti. He provides excellent customer care and he has great knowledge of the products More

by spark2924
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Demers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ferdy Franco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 04, 2025 -

Herb Chambers INFINITI of Westborough responded

Hi Park! We are thrilled to hear that you can depend on Ferdy for knowledgeable and attentive assistance! Hern Chambers INFINITI of Westborough is grateful for your loyal business, and we look forward to your next visit.

July 03, 2025

Always tremendous customer service. Ferdy always makes sure that the customer is satisfied. It's my Infiniti dealer of choice. More

by Gregory
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ferdy Franco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 04, 2025 -

Herb Chambers INFINITI of Westborough responded

Your confidence in our team means a lot, Gregory! Thank you for your continued business. We look forward to welcoming you back to Herb Chambers INFINITI of Westborough next time! Safe travels!

June 27, 2025

Sami has been a pleasure to work with in a complicated process that is buying a car, he is a straight forward and honest guy More

by Josheadie24
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Sami Zakhary
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 30, 2025 -

Herb Chambers INFINITI of Westborough responded

Hi Josheadie, we're delighted to hear that Sami made your car-buying experience straightforward and enjoyable at Herb Chambers INFINITI of Westborough. Thanks for sharing your positive feedback!

June 26, 2025

I always have great service and prompt help at this dealership each time I visit More

by Sarah.tomkins
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Demers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Courtney Blasco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ferdy Franco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 27, 2025 -

Herb Chambers INFINITI of Westborough responded

Sarah, thank you for being a Herb Chambers INFINITI of Westborough customer! We appreciate you trusting us with your service needs and look forward to seeing you next time!

June 24, 2025

We needed a second car for our family quickly, and Bryce, Kevin, and team were helpful and accommodating. They were friendly, knowledgeable, and made the process simple. More

by Anon
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bryce Jarrett
Jun 24, 2025 -

Herb Chambers INFINITI of Westborough responded

We're delighted to hear that Bryce, Kevin, and the team at Herb Chambers INFINITI of Westborough made your car-buying experience smooth and efficient. Thank you for choosing us!

June 23, 2025

My parents just bought me a new car. Sami made the experience easy and enjoyable. More

by Mollyrbail257
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sami Zakhary
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 24, 2025 -

Herb Chambers INFINITI of Westborough responded

Hi Molly! Thank you for leaving us this five-star review and kind words about Sami from our sales team at Herb Chambers INFINITI of Westborough! We'll see you next time in your new car!

June 23, 2025

Sami was extremely helpful in our purchase. Made sure we understood everything and was able to limit our trips back and forth from Western Mass. I highly recommend him if you are in the market More

by Melissa
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sami Zakhary
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 24, 2025 -

Herb Chambers INFINITI of Westborough responded

Hi Melissa, we're delighted to hear that Sami provided such helpful service during your purchase at Herb Chambers INFINITI of Westborough. Thank you for recommending him and sharing your experience!

June 22, 2025

Ferdy was my service advisor and was very professional and accommodating. Very easy experience. Thanks More

by Jim Burns
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ferdy Franco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 23, 2025 -

Herb Chambers INFINITI of Westborough responded

Jim, we're delighted to hear that Ferdy provided you with a professional and accommodating experience at Herb Chambers INFINITI of Westborough. Thanks for sharing your feedback!

June 22, 2025

Excellent service provided to a new customer who was passing through the greater Boston area More

by Tmullin109
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ferdy Franco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 23, 2025 -

Herb Chambers INFINITI of Westborough responded

All of us at Herb Chambers INFINITI of Westborough are happy to see this wonderful feedback! Thank you!