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Herb Chambers INFINITI of Westborough

Westborough, MA

4.8
1,139 Reviews
Herb Chambers INFINITI of Westborough opened its doors in late April 2009. The dealership was most recently named the Massachusetts INFINITI Dealer of the Year by DealerRater for 2017. We sell and service new and pre-owned vehicles to the Worcester, Framingham & Metro West areas of Boston and are geographically the western-most INFINITI retailer in the state of Massachusetts. Our facility is the only truly purpose-built INFINITI I-Redi facility in the state, and offers amenities such as complete online service appointment scheduling; a beautiful, Wi-Fi equipped service lounge, fresh pastries and coffees, ice cream during the Summer months, and a fleet of 40 complimentary INFINITI loaner vehicles, while your INFINITI is in our care .
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312 Turnpike Rd, Rte. 9

Westborough, MA

01581

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Showing 1,139 reviews

May 17, 2024

First time at this dealership, I was very happy with the result. The sale management team was involved and welcoming. My sales person Brian was fantastic. Great location, clean dealership and attentive staf More

by b24ritchie
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rocco Jason O'Brien
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Farrell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Max Elentukh
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 17, 2024 -

Herb Chambers INFINITI of Westborough responded

We're delighted you had a fantastic first experience with Brian and the rest of our team at Herb Chambers INFINITI of Westborough. We appreciate your recommendation!

May 16, 2024

Sami is always a great help every time I come in. He always goes above and beyond to make me happy when I buy a car with him. He is the best :) More

by Amanda
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sami Zakhary
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 16, 2024 -

Herb Chambers INFINITI of Westborough responded

Amanda, we're so glad to know that Sami consistently provides excellent service at Herb Chambers INFINITI of Westborough. Thanks for your kind words and support!

May 13, 2024

Excellent service by knowledgeable sales staff. Car buying experience went very smoothly. Sami was exceptionally helpful with entire process and paid attention to all details. I would definitely bu More

by snbebay
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Brian Farrell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Max Elentukh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ali Lewis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sami Zakhary
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 14, 2024 -

Herb Chambers INFINITI of Westborough responded

Hi! We're delighted to know that you had a smooth car-buying experience with us at Herb Chambers INFINITI of Westborough. It's great to see Sami was able to assist and pay attention to all the details for you! We look forward to seeing you when it's time for your next vehicle purchase.

May 12, 2024

I would give an overall rate to Fran and the service department team at Westborough a 5/5 - they’re helpful, courteous, and with great customer service. More

by Ali
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rocco Jason O'Brien
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Francis (service dept)
May 13, 2024 -

Herb Chambers INFINITI of Westborough responded

Ali, we're delighted to know that Fran and our service department team at Herb Chambers INFINITI of Westborough provided you with such a positive experience. Thanks for the 5-star review!

May 10, 2024

Knowledgeable, efficient service. Make it as simple as possible to get the car cared for More

by dgoldberg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ferdy Franco
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 11, 2024 -

Herb Chambers INFINITI of Westborough responded

Hi D Goldberg! Thank you for leaving us this five-star review and the kind words about our service team at Herb Chambers INFINITI of Westborough! We'll see you next time!

May 07, 2024

Ferdy was courteous, professional and very helpful! Always kept us updated and a happy personality! More

by kjsanders93
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ferdy Franco
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 07, 2024 -

Herb Chambers INFINITI of Westborough responded

We really appreciate you taking the time to leave Herb Chambers INFINITI of Westborough this awesome review, thank you!

May 03, 2024

Ferdy was great, knowledgeable, and very professional with the services. His communication and honest feedback were awesome. More

by James Choi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ferdy Franco
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 03, 2024 -

Herb Chambers INFINITI of Westborough responded

James, we're glad to know Ferdy provided you with great service at Herb Chambers INFINITI of Westborough. We appreciate your feedback and look forward to assisting you in the future!

May 02, 2024

very professional, appreciated the transparency, fast schedule, was a bit disappointed in the time it took longer than expected More

by robertciv
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ferdy Franco
4.0
This rating includes all reviews, with more weight given to recent reviews.
May 03, 2024 -

Herb Chambers INFINITI of Westborough responded

Thank you for the review, Robert! We appreciate your patience during your visit and will make note of this feedback for future improvements. Please don't hesitate to reach out if our Herb Chambers INFINITI of Westborough team can be of service again in the future!

May 01, 2024

Stiwar, Adam, Max, Brian, and Rachel (in the internet department) were all very helpful in the purchase of a new Infiniti. The initial visit went smoothly as Rachel set up an appointment to meet with the More

by Glen S
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brian Farrell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Max Elentukh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Adam Gianan, Stiwar Polanco, Rachel in BDC
May 01, 2024 -

Herb Chambers INFINITI of Westborough responded

We're delighted to know that our team at Herb Chambers INFINITI of Westborough made your purchase a smooth & efficient experience! It's great to hear how each member contributed positively throughout the process, from setting up appointments to handling paperwork. Thanks for choosing us! Enjoy your new Infiniti!

May 01, 2024

Sami Zakhary helped me sell my wife's truck after she passed and was a great help and gave us a great price. He made a difficult situation much easier. More

by kwl
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Sami Zakhary
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 01, 2024 -

Herb Chambers INFINITI of Westborough responded

We're glad to know that Sami was able to assist you during such a difficult time and make the process easier for you at Herb Chambers INFINITI of Westborough. Your feedback is greatly appreciated, thank you!

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