Herb Chambers INFINITI of Westborough

Never anticipated writing a positive review about a car dealership or a car sales associate but.....here it is. I have managed customer service organizations for several large international corporation dealership or a car sales associate but.....here it is. I have managed customer service organizations for several large international corporations. I know quality customer service when I see it, and particularly when I experience it. I have also bought many cars in my life but only 2 from new car dealerships because the car sales process always turned me away. Yesterday, I bought a pristine, low milage, Infinity G37 Sport Coupe and it was actually a pleasant experience. Anthony Carlino and James Teague were great. It was the best car buying experience of my lifetime. I visited the Herb Chambers showroom a couple of times over the past year with no specific plans to buy another car. There was never any pressure or annoying, persistent calls. Last week I stopped to look at the new convertable and while talking to the sales associate, James Teague stopped to join the conversation. We "talked cars" in general and I told them I had two six-year-old cars I really liked (an Infinity G35 sedan and a Mazda RX-8) and it was difficult to find one that combined the best of both. James said that if I was interested in finding that car, he could probably help. Again, no pressure and no talk of new car vs. pre-owned; just talk of something that might meet my needs. James introduced me to Anthony Carlino. That was good news and bad news. Good news: he was friendly, pleasant, and very knowledgeable about cars; bad news: he was ..."a car salesman"; the great news: he never played the sales games. Anthony took time to talk about the things I liked about a personal car. Together we explored the internet and found a car of interest at another Herb Chambers dealership. Anthony arranged for the car to be transferred to Westborough for a test drive and James, himself, drove the car to Westborough. I loved the car. There was less than 10 minutes of reasonable discussion/negotiation to arrive at what we all agreed was a fair price". Then a handshake and it was a done deal. My thanks to Anthony, James and Herb Chambers Infinity. P.S. While walking around the building after my test drive, the service manager walked out of his office, introduced himself and asked if there was any help he could provide. Somehow I feel my future experiences with the Herb Chambers Infinity Service Department will also be pleasant. More

I was comparing crossovers. Mazda CX-7, Volvo XC60, Audi Q, BMW X, and Infiniti EX35. I had driven all except the infiniti and was hesitant for two reasons. One was that I was "scared" I would love it and d Q, BMW X, and Infiniti EX35. I had driven all except the infiniti and was hesitant for two reasons. One was that I was "scared" I would love it and did not think I could afford it:) The other is that I had been to a few other Herb Chamber's owned dealerships a while back for other brands and my experience was awful. But on a whim I stopped by last week..And am SO glad I did. The minute I walked in the vibe was great. The layout. The cleanliness. The wide open space. The lighting. But above all the Cars:) My sales associate Anthony Carlino did what very few in the industry have the reputation for doing. He treated me with respect:) He was friendly without being saccharin or "salesy." And he did exactly what you want someone to do. He showed the car and knew everything about it..And was passionate about his job. You could tell he loved cars and people and was really a credit to the entire dealership. He was never pushy or in my face. I test drove and went home to think about it and research prices and reviews online. No pressure. Four days later I went in with the price I wanted to pay.(which I secretly felt was amazing:)) We ended up agreeing to within like $500 dollars of where I wanted to be. There was one back and forth with the sales mgr..and thats it:) And there was also the other department trying to sell me lojack and coatings and service plans...That's their job I guess. But it was all respecfully and at times humorously done. And i never felt pressured:) Less than three hours later I was driving home in a loaded infiniti EX 35 for less than the inferior Volvo. Less than the overpriced german cars. And for almost the same cost as a Mazda. I am glad I did not settle for less and this dealership made it happen. Regardless of your experiences with other Chambers dealerships...Trust me. This place is wonderfully different. Oh and it got better. I went back a couple days later to get my inspection sticker...The guy in the service department was impeccably dressed. The garage and bays were immaculate. The tech took 5 minutes to talk to me about general maintenance and infinti history. Free wifi. Refreshments. My toddler daughter got a kick out of the place too:) So really what else can you want? An amazing car at a fair price. And people who put the customer first! Thanks Anthony and best wishes Infiniti of Westboro! More

I didn't even buy a car from them and yet I'm still taking time to write this review! That is because this dealership rocks! Everyone I met was friendly and cordial even during our challenging negotia taking time to write this review! That is because this dealership rocks! Everyone I met was friendly and cordial even during our challenging negotiation phases. Anthony Carlino is the ultimate salesman and he should be cloned. He was warm, outgoing, friendly, caring, and funny. He even let me drive home his car for the day as I was making up my mind on a purchase. And when mgt and I could not come to a wise financial resolution for either party there were no hard feelings and everyone was just as friendly as when we started. I even got a thank you letter for my visit from the GM Prenav Gill and an email from their internet manager Daniel Benefito. I'm probably going to stop by to just say hello and chat the next time I'm in the area...that's how much I liked all of these super professional and friendly gentlemen! More

I just purchased an Infiniti EX35 and I absolutely love it. But, let's back up to my whole purchasing experience! Most people dread this whole "car purchase" thing because they really don't want to deal wi it. But, let's back up to my whole purchasing experience! Most people dread this whole "car purchase" thing because they really don't want to deal with the typical car salesman. I had just come for the Nissan dealership across the street when I walked into the beautiful showroom of Infiniti of Westborough. I was immediately greeted by the friendly face of Anthony Carlino. It took the time to walk us around the dealership and praise all of the people who worked there and there dedication to their jobs. I was immediately impressed! Working with Anthony on the purchase my car was actually a very fun experience for me. There were plently of laughs and joking (also with Paul Martineau) but they were both very professional and offered me nothing but the best of service. I felt that I got a very fair price for the car I purchased and for my trade in. I would definitely recommend this dealership to anyone who is looking for an Infiniti. More

Everyone treated me awesome, there wasnt any pressure to buy. I was comfortable with my salesman. He was patient and kind. Stu, who did the fianancing was really helpful with a mark against my credit that I buy. I was comfortable with my salesman. He was patient and kind. Stu, who did the fianancing was really helpful with a mark against my credit that I have know idea what it could be, so now because of Herb Chambers I can research and get this off my credit rating. I love my car!!! More

When I first walked into the herb chambers infiniti of westbrough, I was introduced to James douglass. He joined me for a test drive and walked through a car that I was interested in. Then I sit with Jame westbrough, I was introduced to James douglass. He joined me for a test drive and walked through a car that I was interested in. Then I sit with James and general sales manager Paul to talk about car purchasing. It took me for a while to finalize the car purchasing process, and James and Paul helped me to get through it with their professional assistance. James answered all of my questions promptly and Paul set the deal in good direction. Most of all, I felt no pressure and real comfortable to talk to James and Paul. It was the best car purchasing experience so far, and I recommend to make a visit to one who is planning for a car purchasing near future. More

I wasn't planning on purchasing a new car until the spring and wasn't even sure what kind I would purchase. After visiting a few other dealerships it was easy to decide that James Douglass at Infiniti spring and wasn't even sure what kind I would purchase. After visiting a few other dealerships it was easy to decide that James Douglass at Infiniti would be my go to guy. I highly recommend him. He was very professional, knowledgeable and made purchasing a new vehicle easy. He does an excellent job and truly knows the meaning of good customer service. More

I had purchased 9 new automobiles prior to my recent purchase of this 2009 Infinity M45 from Anthony Carlino at Herb Chambers Infinty. In each of my previous purchasing experiences, I felt as thoug purchase of this 2009 Infinity M45 from Anthony Carlino at Herb Chambers Infinty. In each of my previous purchasing experiences, I felt as though I hard to work very hard to get a fair price. In every previous purchase I also felt that the people I was dealing with were doing their best to protect their interests at my expense. While some of my previous sales people were friendly, I never felt as comfortable as I did with Anthony. I was impressed when he told me his goal was to make sure I got the auto I wanted at a fair price. I must admit....... I was skeptical. In actuality, he delivered exactly as he promised! He was also very helpful when we picked up the car. He spent about an hour making sure we were familiar with the controls and features before he let us leave the lot. I have never recommended a car dealer or sales person to any of my friends in the past. I will happily suggest the following to any of my friends and family interested in a new car, go see Anthony at Herb Chambers Infinity before you buy your next auto. More

We were very happy with our overall experience at Herb Chambers Infiniti. Our sales associate was James Douglas and we found him to be very knowledgable and very personable. He made us feel very comfort Chambers Infiniti. Our sales associate was James Douglas and we found him to be very knowledgable and very personable. He made us feel very comfortable from the start and we would highly recommend others who are looking to buy an Infiniti to go see James. More

I went in to herb chambers infiniti looking for a car but wasnt entirely sure what I was looking for, John helped me find the exact car I was looking for at a great price, he was easy to work with and carrie wasnt entirely sure what I was looking for, John helped me find the exact car I was looking for at a great price, he was easy to work with and carried himself in a very professional manner. There was no pressure at all and the dealership is beautiful. More