Herb Chambers INFINITI of Westborough

Justin Desjardins (Sales) was a pleasure to work with. His service was excellent and get's straight “A’s” in my book. Andrew Wheeler (internet sales) stayed in touch for almost 9 months before I was ready His service was excellent and get's straight “A’s” in my book. Andrew Wheeler (internet sales) stayed in touch for almost 9 months before I was ready to walk into the dealership. Mr. Gill (GM) put a great deal together for the car I wanted with a great price. Mike Fuller (Finance) did all the paperwork and was a pleasure to deal with as well. A few days later I received a call from Joe Brownstein (Customer Service Manager) to insure that I was satisfied and to thank me for my business…..nice follow through. I felt that my business was appreciated. Very happy with the experience. A great dealership with a great team of people. More

We needed to add a third vehicle and began looking in the spring. We identified several cars after doing considerable research. The FX 35 was at the top of the list from the beginning. We connected with Herb spring. We identified several cars after doing considerable research. The FX 35 was at the top of the list from the beginning. We connected with Herb Chambers through TrueCar.com and found that they had the best price of all the dealerships in the New England region. Our initial contact was with Andrew Wheeler who is the internet manager. Over the next six months we had several conversations as we got closer to making a decision. Andrew was consistantly professional, friendly, and supportive. He was never pushy. The dealership had the color and options that we decided that we wanted and we got close to the price that we could afford in our last phone converstion with Andrew and another manager Jess. The next day I drove up unaanounced from my home in Connecticut. Andrew and Jess were not there that morning so I was helped by Anthony Carlino. Anthony was tremendous. Not only was he knowledgeable but he was clearly passionate about helping his customers find the right car at a price that they can afford. He was able to read all the notes that Andrew kept of all our conversations so he knew exactly where we were in our decision process. From that point he explained and more importantly listened. Then he went to work to help us get the car that we wanted. He was more of advocate than a salesman. He shepharded the whole process and anxiously made sure that all the details were executed flawlessly. Finally my car was delivered to me in Connecticut my Joe Brownstein, the customer service manager. He was another true professional and genuinely kind and sincere gentleman. He delivered the car and made sure I got the car registered without a hitch at the dreaded DMV. If you want a great vehicle at a great price and deal with honest professionals then go visit Herb Chambers. More

Chris was very knowlegeable and courteous. There was absoutely no high pressure. All the options were explained to me in detail.I test drove the vehicle of my choice without delay. GM met me as I le absoutely no high pressure. All the options were explained to me in detail.I test drove the vehicle of my choice without delay. GM met me as I left and told me to call him with any questions. I would recommend dealer to anyone. More

I had a very pleasant experience shopping for a new car at the Herb Chambers Infiniti at Westboro. Anthony Carlino, the sales rep, exhibited great passion and knowledge about the car I was buying (G37x). at the Herb Chambers Infiniti at Westboro. Anthony Carlino, the sales rep, exhibited great passion and knowledge about the car I was buying (G37x). He would make anyone at ease in the show room, I'll bet. He tried to help every step of the way making the sale process as less painful as one could possibly imagine. Very friendly and most importantly very honest. He said (and did, too) that he'd look straight at ones eyes and tell the person all the truth about the cars he's selling. With Infiniti, of course, this may be easy to do because it is possibly the most reliable performance sedan in the market. But still he openly expressed the short comings of the car and wanted to voice up to the manufacture for improvement. For example, the G37x doesn't have a fold down back seats like the Audi and BMW. He acknowledged that and has made recommendations to Infiniti to correct that in the future models. Not every sales person does that. Most would just argue the cars he's selling are superior to others. With Anthony, he lets the facts speak for themselves. The G37x is awesome: powerful, great handling, excellent brakes, good safety features and records, all-wheel drive, etc. It's got it all. I am very pleased with the vehicle. The trim is slim and low and sporty. The premium package pretty much has everything an average person could wish for for a performance sedan. Everyone in the showroom was friendly. They'd greet you with a smile every time when you cross path. That makes you feel good and at home. Why would you not give them the business? The one thing I wish they'd do but didn't was to provide a complimentary lunch. The sales process took a little longer than normal because the car with the features I wanted was not available. By the time I went thru the last document was well over 2pm, and I was hungry. Though there were munches in the vending machine, I'd rather have something more substantial. Perhaps this something Mr. Chambers could do in the future, that if a deal is agreed during lunch hour, order a lunch box for the customer. This $20 will make a lot of returning customers. Maurice Chi More

I purchased a great car for a great price. The sales people at the dealership were very professional. They knew their cars both inside and out. I did my homework and knew a lot about the car and they people at the dealership were very professional. They knew their cars both inside and out. I did my homework and knew a lot about the car and they were still able to educate me on a few features. It was a pleasure doing business with them. More

My wife and I live in Eastern Connecticut and had been looking at new Infiniti’s at a dealership in Hartford. They treated us ok on our visit, but they had a limited selection of 2010 G37’s and did not h looking at new Infiniti’s at a dealership in Hartford. They treated us ok on our visit, but they had a limited selection of 2010 G37’s and did not have the color combination we were looking for in stock. We did some research on-line and saw that the Herb Chambers dealer about 50 miles away from our home had what we were looking for. Upon arrival at the dealership we were greeted by Anthony Carlino and made to feel extremely welcome. He immediately showed us around the bright clean showroom pointing out the restrooms, where to get coffee and water, and where the TV was in case we wanted to check in on the Pats. Everyone at the dealership was extremely professional and truly concerned about our comfort and needs. He then sat and listened to us for a few minutes as we told him about the purpose of our visit. It was nice to have a car salesmen listen to your needs and then try to find the best option for you, and not necessarily for the dealership. He politely asked if he could provide us with a thorough walk through of the car , features, options, etc. He spent a good 15-20 minutes going through the car in the showroom. We then took a ride in the car he drives and he showed us all of the features in action. The overall process took almost two hours as we were able to ask any and all questions, try things out and have all of our concerns addressed. NOT the typical “what do I have to do to put you in this car today”. Throughout the negotiation process we were treated with respect and ended up making what I consider a very fair deal. They took care of all of the registration and paper work in Connecticut and would even deliver the car to my doorstep 50 miles away if I wanted them too. Overall a great experience buying a great car and well worth the drive from Connecticut More

My purpose for visiting Herb Chambers Infiniti of Westborugh was to test drive an Infiniti sedan. At the end of the day I left with a 2010 G37x! The experience was a study in great customer serv Westborugh was to test drive an Infiniti sedan. At the end of the day I left with a 2010 G37x! The experience was a study in great customer service - from the greeting by the receptionist to the final handshake with Anthony Carlino. The facility is beautiful and spotless - yes, even the service area. Anthony is extremely knowledgeable, professional and personable and very good at what he does - no wonder all the awards. This was a very unique experience for me and I would definitely recommend this dealership to anyone interested in a new or previously-owned vehicle. And I would absolutely tell people to ask for Anthony! More

James did everything to get me in the car I wanted. He was responsive and professional. At first, the sales manager would not budge, so I left. Only to find that James had been working on getting me the was responsive and professional. At first, the sales manager would not budge, so I left. Only to find that James had been working on getting me the deal I wanted. He promised me he would continue to work on the numbers and he did. I will be happy to recommend anyone to James to purchase an Infiniti.... More

Thank you for all the assistance you have provided us. Thank you for all the assistance you have provided us. I appreciate the information and time you have given, as well as your great customer service Thank you for all the assistance you have provided us. I appreciate the information and time you have given, as well as your great customer service. Your expertise and help have been valuable during this process. we will definitely recommend friend and family to do business with Herb Chamber Infiniti of Westborough, MA. Again, thank you so much. I sincerely appreciate all the help and time. More

Herb Chambers has the most impressive service area I have ever seen. That being said, I was confused that the service representative named Ashley Shannon who processed my car for its 36K service kept asking ever seen. That being said, I was confused that the service representative named Ashley Shannon who processed my car for its 36K service kept asking me, "Who are you?" or "Is your name Cindy?". Now if the place was real busy I would say, cut Ashley some slack but there was only one other person in the Service Waiting Area at 10:00 AM and she was of a another gender. I called before I arrived to pick-up my G37X and once again she did not remember who I was and then handed me the keys to another persons Infiniti. She said she was tied and I let it slide, but it was very strange situation. She actually was a nice person, but a little mixed up. The dealership gave me a Enterprise Rental Car which I thought was great seeing where I originally was just going to get my oil changed, but elected to get my 36K service at 26K (All the Infiniti loaner cars were already out with other customers). I had to wait for 20-minutes to get picked up by Enterprise Rental and it took 30-minutes to process the rental contract, but hey getting a loaner car is still a great deal. The price was higher than I was originally quoted and the cashier told me, "Well that's the price it says on the paper" and I reviewed it and it seemed labor was added to the standard service and that drove up the price (I guess). In the end it was 6:30 PM and I needed to get to another appointment so I paid the bill. The work the dealership performed was well done and the car was washed and vacuumed when I picked it up. I normally have a better service check-in experience at Herb Chambers Infiniti and today was just an off day for the staff. The main thing is the car was brought in for service work and that was performed properly. Overall I would recommend the service at the dealership. After DealerRater Post: I was called by the GM of Herb Chambers Infiniti of Westborough named, Pranav Gill. He was very apologetic about the issues with my visit. He informed me that he had corrected the double billing on my Mass Inspection Sticker and provided me with a discount for the service cost. I informed him that I had positive experiences most of the time and that this particular visit was a little less than I had come to expect from his dealership. I thought he should be aware of the issues, so they could make corrections. Obviously, Pranav Gill and Herb Chambers cares about their reputation and the level of service provided. A sign of a well managed dealership. I did edit my ratings to a higher value as a result of the corrective actions taken to correct the issues. More