Herb Chambers INFINITI of Westborough

I have purchased many vehicles over the years and have seen all the tricks or tactics. I was pleasantly surprised by the professional demeanor and no pressure sales approach. I usually dress down when buy seen all the tricks or tactics. I was pleasantly surprised by the professional demeanor and no pressure sales approach. I usually dress down when buying a car because it tells you a lot about how people size the customer up. It also allows me to peruse the showroom without a ton of distractions - again, because of all the previous experiences. In this case I enjoyed the fact that I was not judged by my appearance, was given room to look and when needed, had my questions answered promptly. There wasn't a great deal of "time-wasting" pressure tactics. I ended up purchasing an FX-35 - loaded and felt I received a very good price and the experience was enjoyable. Unfortunately, my experience with a competitor (Wagner Audi) was not so nice, but I'll post another review for that. Great job Herb Chambers. BTW: I purchased a G35x from Herb Chambers several years ago (Boston) and had a similar experience, which is why I came back. It does matter! More

I recommend Anthony, he was a good sales consultant. He was not pushy, and seemed to know instintively what I wanted. He was patient giving a good demo,despite the fact that I had a cell call for 10 minute was not pushy, and seemed to know instintively what I wanted. He was patient giving a good demo,despite the fact that I had a cell call for 10 minutes I could not refuse.The prices at the dealership for used are reasonable. Other than a couple minor details in the initial servicing, I am happy. The overall dealership is very professional. In my first maintenance service last week, two accessories I purchased malfunctioned and they replaced them without question. More

Today was probably a "once in a lifetime" experience for Today was probably a "once in a lifetime" experience for me. I just returned home (driving 80 miles) to CT from MA with my new 2011 Infiniti G37x Today was probably a "once in a lifetime" experience for me. I just returned home (driving 80 miles) to CT from MA with my new 2011 Infiniti G37x Limited Edition. I spent a good part of my day with Anthony Carlino, my sales consultant. He is the best. He has amazing patience and was a wonderful instructor to me. I left Herb Chambers Infiniti dealership of Westborough, MA extremely confident about everything I needed to know about my new car --- Anthony Carlino did that! Let me tell you a little about myself. I am a recent widow (and grandmother). I had never bought a car. My husband always bought cars for me, the last being a 2008 G35x Infiniti. You hear all these horror stories about car dealers -- Anthony is the total opposite of that concept; he is friendly, trustworthy and professional. He made me feel completely comfortable with my new car. Herb Chambers Infiniti and Anthony went out of their way. They delivered the car to me in CT. My insurance co. caused a problem (it was really the DMV of CT that were unreasonable) and Anthony had to return to CT to switch cars with me to make sure I was safe. A few days later, he delivered my car to me again. Is that service above and beyond or what !!?? I was so pleased with Anthony that I told him I would see him the next time I bought a car. Would definitely return to Herb Chambers Infiniti and Anthony. More

My wife and I were in the early stages of looking for a car and I just happened to send an email requesting a quote for a new Infiniti FX35. Matthew Lewis responded they had a car with everything we were car and I just happened to send an email requesting a quote for a new Infiniti FX35. Matthew Lewis responded they had a car with everything we were looking for but it was a new 2010 not 11. He gave me a quote over the phone which was an incredible price based on the research I had done. My wife and I went down that afternoon. We were met by Anthony Carlino who would be our sales consultant throughout the process. I as a lot of people do have preconceived notions of what a car salesman will be but Anthony Carlino could not have further from that stereotype. There was no high pressure sales tactics, he couldn't have more friendly. He walked us throughout the entire dealership giving us the grand tour which was a nice touch. I felt all of our questions were answered by someone who really took pride in what he did and it showed. We never really intended on walking out with a new car but the way we were treated by Anthony went a long way to sealing the deal and the two of us drove home in our new car. I would highly recommend Herb Chambers Infiniti and Anthony Carlino to anyone looking for a new car More

I purchased a 2011 Infiniti G37x. My decision to purchase an Infiniti was based on information I gathered from Consumer Report. Anthony Carlino made it as quick and easy as you can. I appreciated his honesty an Infiniti was based on information I gathered from Consumer Report. Anthony Carlino made it as quick and easy as you can. I appreciated his honesty and openess, as well as his committment to make the process as hassle free as possible. More

I recently purchased a new 2010 G37x coupe from Herb Chambers Infiniti of Westborough, and I have to say that this dealership is top notch. I worked with a salesperson named John Cantlin and he was tho Chambers Infiniti of Westborough, and I have to say that this dealership is top notch. I worked with a salesperson named John Cantlin and he was thorough, and very proffesional. He was able to get me the price I wanted and the car I wanted and I was in and out in a little over an hour and a half. This dealership is setting the standard for Herb Chambers stores and is setting the bar very high for their competitors. If you are considering a new luxury vehicle, do your self a favor and stop by Herb Chambers Infiniti Westborough and ask for John Cantlin and he will make sure you are complelty satisifed with your purchase. Also both Pranav Gill (General Manager) and Pat Bradley (Sales Manager) stepped in to make sure paper work was correct and were a pleasure to work with. I am driving my dream car, and I am glad I purchased it from Herb Chambers Infiniti of Westborough. More

I purchased a 2010 Infiniti EX AWD Journey from Anthony last week. This is the second new EX I've purchased from him in the last year. I knew the exact car I wanted and we did both transactions over the last week. This is the second new EX I've purchased from him in the last year. I knew the exact car I wanted and we did both transactions over the phone. Anthony gave me an amazing price and fast efficient service. I would recommend Infiniti, Herb Chambers and Anthony Carlino to anybody looking for a terrific vehicle, outstanding and friendly service and a terrific price. I would add that when I did research for the EX last year I spoke to someone at pretty much every Infiniti dealer in the NH, MA, RI and CT. Anthony was the most helpful, friendly and fair by a long shot. It's probably also worth adding that he was very respectful to me as a female shopper. I think auto salesmen can be a bit patronizing with women customers sometimes and I really appreciated working someone who treated me as an intelligent, well informed consumer and gave me outstanding service and no nonsense. More

Just purchased my first Infiniti here and was very pleased with the experience. The sales crew, general manager, and the finance manager were all great, helpful and friendly. Anthony Carlino was our pleased with the experience. The sales crew, general manager, and the finance manager were all great, helpful and friendly. Anthony Carlino was our sales representative and was a pleasure to work with. He was interested finding the right vehicle that met our desired criteria. He covered every aspect what Herb Chambers Infiniti had to offer and took the time to meet all of our expectations. We had been looking at Mercedes Benz Certified Pre-owned even vistited Herb Hhambers Mercedes Benz of Natick where we had just test driven a nice E350 4 Matic that had a bit more milage than we were looking for but super clean and was proced right. Anthony provided us an option that was also prioed right but also had really low miles. The vehicle had not yet been through CPO certification and needed a few things for us to change our mind. We wanted some time to think it over and Anthony provided a great option for us to secure car until it had completed CPO certification and if we were not happy with the car when completed then the deposit could be transfered to secure the Benz at the other Herb Chambers dealer. We were very impressed with the flexability and passsion that we saw in Anthony and others at the dealership. We expect that we will be back for another vehicle down the road. Anthony understands how to make it happen !!! More

Purchased my first Infiniti here and was very pleased with the experience. The sales crew, general manager, and the finance manager were all great, helpful and friendly. They were very interested in put with the experience. The sales crew, general manager, and the finance manager were all great, helpful and friendly. They were very interested in puttin me in the car I wanted at the price I expected...and we made it happen. I plan on buying many more cars there. More

I came in not knowing if I was going to buy an Infiniti or a Volvo C70. Obviously the Volvo was more affordable. Justin worked a price with me and I left. He followed up with an email and a phone call. or a Volvo C70. Obviously the Volvo was more affordable. Justin worked a price with me and I left. He followed up with an email and a phone call. A week later he sent me a flyer on a special he was having. I did not buy the vehicle on special but he was able to meet me at a price I could live with for a similar vehicle. I bought it Friday night, I was in and out with the paperwork in less than an hour and he delivered it to my house Monday night. I always believed in service, as it is the way I run my business. Justin proved that service is still important to Herb Chambers Infiniti. More