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Herb Chambers INFINITI of Westborough

Westborough, MA

4.9
1,385 Reviews
Herb Chambers INFINITI of Westborough opened its doors in late April 2009. The dealership was most recently named the Massachusetts INFINITI Dealer of the Year by DealerRater for 2024. We sell and service new and pre-owned vehicles to the Worcester, Framingham & Metro West areas of Boston and are geographically the western-most INFINITI retailer in the state of Massachusetts. Our facility is the only truly purpose-built INFINITI I-Redi facility in the state, and offers amenities such as complete online service appointment scheduling; a beautiful, Wi-Fi equipped service lounge, fresh pastries and coffees, ice cream during the Summer months, and a fleet of 40 complimentary INFINITI loaner vehicles, while your INFINITI is in our care .
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312 Turnpike Rd, Rte. 9

Westborough, MA

01581

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Showing 1,385 reviews

April 04, 2025

I bought an SUV from Sami at the westborough place and found out they sold me a vehicle with a ruined transmission, to make matters worse max the manager, refused to fix it and only offered me to trade More

by trufangguy
Sales Price Transparency
Recommend Dealer
No
Employees Worked With
Max Elentukh
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sami Zakhary
1.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 04, 2025 -

Herb Chambers INFINITI of Westborough responded

Trufangguy - We take customer satisfaction seriously and it's disappointing to read about your experience. Would you be willing to reach out to me directly? I'd like to see if there is anything that I can do to help here. Thank you, Boulos Ferris - General Manager - bferris@herbchambers.com

April 04, 2025

Friendly, knowledgeable, absolutely 0 pressure for car shopping, this is the guy I want to deal with when come to buy my next car in the future . More

by rcwait
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sami Zakhary
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 04, 2025 -

Herb Chambers INFINITI of Westborough responded

We're delighted to hear that you had a positive experience with our team at Herb Chambers INFINITI of Westborough! It's great knowing we could provide friendly and pressure-free service. We look forward to assisting you again in the future!

April 04, 2025

Sami was very precise, explained everything to my husband so he understood and was ever so patient with him. Sami cared and understood my husband’s needs. We love the car and more importantly my husband does More

by debmang66
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sami Zakhary
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 04, 2025 -

Herb Chambers INFINITI of Westborough responded

Debbie and Charlie, we're delighted to hear that Sami provided such exceptional service at Herb Chambers INFINITI of Westborough. It's wonderful knowing he went above and beyond for you both! Enjoy your new QX50, and feel free to reach out if you need anything else!

April 01, 2025

Everyone was polite especially the two people I worked with being Brian and brunel. They both helped with the process of getting a car and explained everything in depth if needed More

by Jeremiah
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brian Farrell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 01, 2025 -

Herb Chambers INFINITI of Westborough responded

Jeremiah, we're delighted to hear that Brian and Brunel provided you with such thorough assistance at Herb Chambers INFINITI of Westborough. Thank you for sharing your experience!

March 31, 2025

brian went above and beyond to make sure that we got exactly wgag we wanted plus more!! really friendly and knowlegable!! | will definitely buy my next vehicle from him and would also definitely recomme More

by enigma87
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brian Farrell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 01, 2025 -

Herb Chambers INFINITI of Westborough responded

We're delighted to hear that Brian provided such a positive experience at Herb Chambers INFINITI of Westborough! It's fantastic to know you found exactly what you wanted and more. We look forward to welcoming you back for your next vehicle purchase!

March 31, 2025

This is the second car I bought from this dealership. The service is absolutely amazing. From our salesman Sami to the sales manager Max they both made it such a smoothe transaction. Anyone looking to bu More

by kelseyquintal97
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Max Elentukh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sami Zakhary
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 01, 2025 -

Herb Chambers INFINITI of Westborough responded

Kelsey, thank you for choosing Herb Chambers INFINITI of Westborough again! We're delighted to hear that Sami and Max made your recent experience smooth and enjoyable. We appreciate the recommendation, and we're here whenever you need us next!

March 30, 2025

I always enjoy my experience working with ferdy. He's knowledgeable, helpful, and timely! He's an excellent rep! More

by LaurenCaparso
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ferdy Franco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 31, 2025 -

Herb Chambers INFINITI of Westborough responded

Lauren, we're delighted to hear that Ferdy has consistently provided you with excellent service at Herb Chambers INFINITI of Westborough. Thank you for sharing your positive experience!

March 28, 2025

Sami did a very nice job helping me with all of the paperwork. He was very professional and responsive which I am very grateful for. More

by cjspence14
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sami Zakhary
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 28, 2025 -

Herb Chambers INFINITI of Westborough responded

We're delighted to hear that Sami provided professional and responsive assistance with your paperwork at Herb Chambers INFINITI of Westborough. Thank you for sharing your positive experience!

March 26, 2025

Greeted professionally…reviewed work to be done. Professional and on time. A really great experience. Outstanding. More

by Pct13099
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Demers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 27, 2025 -

Herb Chambers INFINITI of Westborough responded

Thank you for sharing your experience with us at Herb Chambers INFINITI of Westborough! We're delighted to hear that our team provided professional and timely service. We appreciate the kind words and look forward to serving you again in the future!

March 24, 2025

The dealership was exceptional. I had a sales rep: Sami by name. He is a Star. Extremely helpful and knowledgeable. More

by Stephenlegal
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Max Elentukh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sami Zakhary
5.0
This rating includes all reviews, with more weight given to recent reviews.
Boulis Ferris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 25, 2025 -

Herb Chambers INFINITI of Westborough responded

Stephenlegal, we're delighted to hear that Sami provided you with exceptional service at Herb Chambers INFINITI of Westborough. Thank you for the wonderful feedback!

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