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Herb Chambers Honda - Service Center

Boston, MA

4.8
1,212 Reviews
Call Service Center (617) 731-0100

1,212 Reviews of Herb Chambers Honda - Service Center

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November 01, 2023

I want to take a moment to express my gratitude for the excellent service I received for my brand new Honda CRV 2023 car today from your team, especially Sean Di Silva, the engineer, and the receptionist. More

by Beredede Dagnaw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean De Silva
Report | Print
Nov 02, 2023 -

Herb Chambers Honda responded

Beredede, it's great to know that you had an excellent experience with Sean and our team at Herb Chambers Honda In Boston. We appreciate your kind words about the professionalism and quality of service! Enjoy your new Honda CRV 2023!

November 01, 2023

3 1/2 hours to get an oil change is ridiculous I think too much confusion and lack of proper communication amongst works at herb chambers. More

by djbonify
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Hall
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 02, 2023 -

Herb Chambers Honda responded

We're sorry to read about your experience with the long wait for an oil change. We understand how valuable time is and we aim to provide efficient service, so it's disappointing that this was not reflected during your visit. If you'd like to discuss this further or have any other concerns, please don't hesitate to reach out directly. Thank you, Tom Pasquarella - General Manager - tpasquarella@herbchambers.com

October 23, 2023

Everyone was professional and patient with me as far as explaining the situation of my car. More

by Stine
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony King Man
Report | Print
Oct 24, 2023 -

Herb Chambers Honda responded

Thanks so much, Stine. We look forward to your next visit to Herb Chambers Honda In Boston!

October 23, 2023

Good idea to have an early morning appointment to be taken care of without delay. Sean DeSilva went over all points with me and got me on my way in record time. More

by Theresa
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Sean DeSilva
Report | Print
Oct 24, 2023 -

Herb Chambers Honda responded

Hi Theresa! We're glad to know that Sean and our team at Herb Chambers Honda In Boston were able to assist you efficiently. We appreciate your feedback!

October 21, 2023

Sean was excellent. Very thorough and explained exactly what it expect and the price. Will be back for next service. More

by Kos333
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Desilva
Report | Print
Oct 23, 2023 -

Herb Chambers Honda responded

We're glad to know that Sean provided excellent service during your visit at Herb Chambers Honda In Boston. We appreciate the positive feedback and look forward to seeing you for your next service!

October 21, 2023

Excellent customer service provided by Mr. King Man. Thanks so much. I really appreciated that! More

by atorres6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
King Man
Report | Print
Oct 23, 2023 -

Herb Chambers Honda responded

We're so happy our team provided such great care! Thank you for choosing Herb Chambers Honda In Boston!

October 20, 2023

Excellent work and very friendly! I will definitely be coming back for their service. Thank you! More

by petit365
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
King Man
Report | Print
Oct 23, 2023 -

Herb Chambers Honda responded

Thanks for giving us the opportunity to earn your business! We look forward to seeing you again next time here at Herb Chambers Honda In Boston!

October 15, 2023

I received excellent service. Tony is a knowledgeable, friendly associate who communicates well. I knew the cost upfront and Tony mentioned other issues the technician found, he l More

by Andy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kingman Yuen (Herb Chambers Honda of Boston)
Report | Print
Oct 16, 2023 -

Herb Chambers Honda responded

Hey Andy, thank you for the positive review! We're glad to know Tony provided you with excellent service and clear communication at Herb Chambers Honda In Boston. We appreciate your feedback and look forward to serving you again in the future! Have a great ride!

October 15, 2023

Excellent service. Sean my Rep, let me know exactly what my options were. Great service! More

by c1792p
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean DeSilva
Report | Print
Oct 16, 2023 -

Herb Chambers Honda responded

Thank you for the 5-star rating! We're pleased that Sean provided you with excellent service during your visit. We'll see you next time at Herb Chambers Honda In Boston! Have a great ride!

October 13, 2023

I went for a maintenance and I had a great experience. They were fast and honest. More

by Danielkim827
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
King Man Yuen
Report | Print
Oct 16, 2023 -

Herb Chambers Honda responded

Thank you for visiting Herb Chambers Honda In Boston! We appreciate your kind review and hope to see you again in the future!

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