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Herb Chambers Honda - Service Center

Boston, MA

4.8
1,212 Reviews

1,212 Reviews of Herb Chambers Honda - Service Center

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November 14, 2019

Fast and easy service Checked in early at 8am but made an appointment in advance. Nicole was friendly, clearly communicated, and wasn't pushy about add-on services. Very More

by Hondacarbuyer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nicole Lee
October 31, 2019

Oil change Went for an oil change and tire rotation. Service staff that help me over the counter was very helpful. He was very friendly and really wanted to assi More

by Wjim
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Robert Hall
October 26, 2019

Highly satisfactory Rapid appointment, on the day and at the time I wanted. Polite and efficient personnel. Quick service with less waiting than expected. Comfortable wai More

by Paul
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nicole Lee
October 24, 2019

Courteous, Professional & Knowledgeable Service Advisor Sean DeSilva listened and review my service records, very knowledgeable in explaining the problems with my vehicle the issues was reso More

by ISingh
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sean DeSilva
October 19, 2019

15k miles service Sean did a great job -- clearly explained all of the work that needed to be done, and made sure that a problem with our rear bumper was fixed. More

by FRS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sean DeSilva
September 29, 2019

They care about you like your family I had a great service experience . The service rep (Tran Le) made sure my Honda CRV was ready for the fall and winter driving seasons. More

by Beefman81
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tran Le
September 19, 2019

Rude, unprofessional, not trained Successfully purchased new car negotiating a deal over the phone. Everything worked perfect until I needed service - simple task of making third det k More

by king
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Tran Lee
Sep 19, 2019 -

Herb Chambers Honda responded

We are very sorry for any miscommunication that occurred during this situation. There is in fact a $20 fee to cut the actual key, which it seems was not disclosed to you during the time of the phone call. We do apologize for this and can ensure you that our intentions are always to help our customers and make sure they leave happy. We never meant to mislead you. Thank you, Tom Pasquarella, General Manager

August 29, 2019

I got my beautiful car from here! Danya and the rest of her crew were beyond helpful and efficient! She was consistent as far as trying to help out to get the best price! The managers More

by Hymi mulugeta
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alfredo Dalence
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Danya Ou
August 24, 2019

Quick Thanks you all for your service, it was excellent working with you all once again. Every time I have any issues with my vehicle I know where to go. 👍 More

by JrCam09
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alex Omoregie, Taylor Lee, Brian McCaffrey, Travis Earle, Danya Ou, Benson Tang
August 24, 2019

Excellent Reliable Service I came in because I needed my A/C fixed and I wish I would’ve came in sooner! Everyone was very professional and kind. I had the pleasure of working w More

by angiegblaze
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lascelle McKenzie
5.0
This rating includes all reviews, with more weight given to recent reviews.
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