Herb Chambers Honda

Based solely on my experience, I would very much recommend against Herb Chambers. I phoned this dealership for a price on a new Honda. Over the phone, the sales rep quoted me sub-MSRP and invited recommend against Herb Chambers. I phoned this dealership for a price on a new Honda. Over the phone, the sales rep quoted me sub-MSRP and invited me to come to the dealership for a test drive. When I got there, they didn't have the car ("oh, we just sold it"). More importantly, all of a sudden the price was roughly $1700 above MSRP!! What? When I balked at this, they did the whole "talk to the sales manager" routine and eventually came back down to MSRP. They refused to honor the $400 internet coupon I had printed off their website, even though this sale was well within the terms listed on the coupon. They flat-out refused to consider anything lower than MSRP. Oh well...the next day I called Boch Honda (another area dealer) and found the same vehicle for a few bucks below invoice. I was more than happy to buy at that price...this was a number that my Herb Chambers sales rep literally laughed at; at Boch, it was their first offer. With Boch, I had a very low-key, no-pressure transaction. At Herb Chambers, I felt like I was on some candid camera spoof. Your experience may differ, but I won't be back. More

Incredibly crappy experience with my Honda. I'd also recommend checking out the history of Herb Chambers issues at this link: http://www.cosmictap.com/herb-chambers-complaint-commentary-update/ I recommend checking out the history of Herb Chambers issues at this link: http://www.cosmictap.com/herb-chambers-complaint-commentary-update/ I also left a comment there. More

Most horrible car-buying experience ever--STAY AWAY!! Paid $400 extra for the pre-owned "certification." Dealer didn't provide ONE PAGE of documentation! What should've been provided but wasn't? • Ow Paid $400 extra for the pre-owned "certification." Dealer didn't provide ONE PAGE of documentation! What should've been provided but wasn't? • Owners manual • New Car Warranty manual • Certified Warranty Booklet • Copy of HCUC 150-pt. Inspection Checklist in Glove Box (Once completed) • Radio Security Code They also promised, but failed, to fix rear bumper damage, and delivered the car 2 days later than they had promised, with only 1 key (not specific to checklist, but not exactly "like new" either). As for the documentation, after 3 phone calls to the sales associate, his supervisor took my call and actually used the "they're in the mail" line. Suffice it to say--never got 'em. And will never give Herb Chambers another cent of my business! More

I wanted to buy a new Honda and came into Herb Chambers Honda. The associate we dealt with was quite nice, took us for a test drive, and told us (my girlfriend and I) all about the cars. I was never goin Honda. The associate we dealt with was quite nice, took us for a test drive, and told us (my girlfriend and I) all about the cars. I was never going to buy a car upon just walking into the store and was merely test-driving to see if I liked a particular model. I was so hassled and pressured to put down a deposit I was completely turned off from this dealership. I told them I wanted a deal and they wouldn't give me anything. I got some advice from someone experienced in buying cars, called this dealership back to tell them I wanted to buy the car at invoice. They offered Edmunds.com invoice price (which was higher than the actual invoice) so I called up another dealership who was happy to sell at invoice. And while I was at Herb Chamber's Honda, I felt that the entire time the business manager was trying to get his hands on my wallet. He could not accept the idea that I wasn't going to leave a deposit on the car. I would never go back to this dealership. Additionally, a co-worker bought a car from this dealership and had a miserable experience. She bought a car that was, "coming in". It didn't come in for over two weeks and they kept telling her it'd be in Boston in a few days. They were dishonest so she hates this place more than I do. More

King of Bait and Switch... Called ahead both Boston King of Bait and Switch... Called ahead both Boston (on Saturday) and Burlington (on Sunday) for advertised speacials on an Accord. Went to the dea King of Bait and Switch... Called ahead both Boston (on Saturday) and Burlington (on Sunday) for advertised speacials on an Accord. Went to the dealer, spent almost two hours test driving only to find out they never had the car. They tried to sell me cars i did not want for twice the adveritsed payments. At Burlington, they did have the car, test drove it, agreed to buy and then after 30 min of paper work Mr. Sergio comes back to tell me that advertisement was a misprint (he had a copy of the advertisement with him all along) and he can not do 36 month lease. It has to be a 24 month term with same down payment as 36 month lease. The manager told me that he did not know I was in the show room for two hours and I should have dealt with him. I will never buy any car from any Herb Chambers dealer again. I will also be reporting to Better Business Bureau about false advertising by Herb Chambers. More

Herb Chambers may have it, but you can't see it! They Herb Chambers may have it, but you can't see it! They seem to be the king of the "bait and switch" I went to Herb Chambers in Boston and in Westbor Herb Chambers may have it, but you can't see it! They seem to be the king of the "bait and switch" I went to Herb Chambers in Boston and in Westboro, both times calling ahead and making sure they had the car I was looking for. Both times I arrived, the car was mysteriously not there.. in fact, I sat in the boston office, check book in hand ready to buy a car, I sat for an hour and half and was never able to even see a car. How do they sell any? I think Herb has gotten too big and needs a new system for tracking inventory. More

****STAY AWAY FROM THIS PLACE***** I would say you are ****STAY AWAY FROM THIS PLACE***** I would say you are lucky to visit this site and view the customer’s views about these people. Unfortunately it is ****STAY AWAY FROM THIS PLACE***** I would say you are lucky to visit this site and view the customer’s views about these people. Unfortunately it is too late for me. I was there for state inspection for my 2006 Odyssey EX-L with Nav \ DVD. I went to check for the new honda pilot in the showroom. They gave price of $37640 for pilot ex-l with nav \ dvd and $24000 trade-in for Odyssey. I said I need time to decide and i will come tomorrow. Mr. SalesRep was scary and pushed me pay $1000 on my credit card. Mr. SalesRep gave me just the $1000 paid receipt and said the car should be ready in next 7 to 10 day. I gave a phone call next day and requested to cancel purchase. They asked me to come down to showroom and talk to General Manager. I went and requested Mr. Ed general manager and he asked me to talk to another Manager. I requested Mr. Manager and said I am also ready for $1000 as cancellation fee which i paid as a first payment. Mr. Manager said he will try and update next day after talking to his Manager. And next day they say they can't cancel and said car is ready to pick. Unfortunately it was closing time when I went to showroom and requested again which they rejected my request and gave a set of papers and New Car. I was home and read purchase contract where I read PURCHASER MAY CANCEL THIS CONTRACT AND RECEIVE A FULL REFUND AT ANY TIME UNTIL S/HE RECEIVES A COPY OF THIS CONTRACT SIGNED BY AN AUTHORIZED DEALER REPRESENTATIVE. PURCHAER MUST GIVE WRITTEN NOTICE OF CANCELLATION TO THE DEALER. I was totally surprised the way these people fooled me after my many requests. I still didn’t come out from the shock. ****STAY AWAY FROM THIS PLACE***** More

I went here to buy an used Honda. I always saw commercials about Herb Chambers so I assume this was a respectful place. The environment created by the sales people is very stressful. The sales p commercials about Herb Chambers so I assume this was a respectful place. The environment created by the sales people is very stressful. The sales person who I dealt with was rude and very unprofessional. They will not let you leave and put you in an awkward position. The price of their cars were higher than other dealers but that is expected because it was located in the city. The sales person gave vague responses and laughs off serious questions about cars. BECAREFUL WHEN COMING HERE. Do not fall for their tricks. When trying to negotiate the pricing for a car, it is normal to lower the asking price one or two thousands. My sales person laughed and replied noone sells them at that price. Turns out Clair Honda had the same model for a grand lower. Come here if you are not easily persuaded and a good debater because you will be here for hours not looking for cars but just arguing about the price. Good luck in searching for your car, it is unlikely you will find it here. More

Went to the Herb Chambers Honda of Seekonk recently. We eneded up purchasing a new 2007 Honda Civic EX-4 dr sedan. The sales experience went very well. We dealt with a saleswoman named Tracy. She was extre eneded up purchasing a new 2007 Honda Civic EX-4 dr sedan. The sales experience went very well. We dealt with a saleswoman named Tracy. She was extremely helpful, nice and not pressuring at all. Sometimes it would take her a while to return phone calls, but if she said she was calling that day, we usually got a call. Everything went fine UNTIL the Finance manager got involved. He was not mean or rude, but he was just "greasy". He gave us a really horrible APR (8.74%!) on a car loan even though we had very good (Tier 2) credit. When we said we were definitely not paying 8.74% interest... all of a sudden the rate magically came down to 7.74%, but he would "have to make a phone call".... Yeah right... To who?? To the freaking Federal Reserve Chairman?.. We saw right thru that and just felt like this guy should be plain with us and stop trying to wring every last dollar out of us (I know its a car dealership and thats how they make their money but its SO frustrating). We were both aware he makes money off of giving a higher interest rate, but honestly in this day and age, this form of sale will (hopefully) go extinct in favor of realistic customer-oriented sales. ALSO.... Dont bother trading ANYTHING IN!! Like someone else on this mentioned, we were offered 1/6th of the value of the Kelley Blue Book for our fully functioning good condition vehicle. The Used Car Manager (Joe Vona) explained why, but we were still aware we were getting screwed regardless... This dealership (aside from awesome sales girl, Tracy) is not recommended More

Went to the Herb Chambers Honda of Seekonk recently. We eneded up purchasing a new 2007 Honda Civic EX-4 dr sedan. The sales experience went very well. We dealt with a saleswoman named Tracy. She was extre eneded up purchasing a new 2007 Honda Civic EX-4 dr sedan. The sales experience went very well. We dealt with a saleswoman named Tracy. She was extremely helpful, nice and not pressuring at all. Sometimes it would take her a while to return phone calls, but if she said she was calling that day, we usually got a call. Everything went fine UNTIL the Finance manager got involved. He was not mean or rude, but he was just "greasy". He gave us a really horrible APR (8.74%!) on a car loan even though we had very good (Tier 2) credit. When we said we were definitely not paying 8.74% interest... all of a sudden the rate magically came down to 7.74%, but he would "have to make a phone call".... Yeah right... To who?? To the freaking Federal Reserve Chairman?.. We saw right thru that and just felt like this guy should be plain with us and stop trying to wring every last dollar out of us (I know its a car dealership and thats how they make their money but its SO frustrating). We were both aware he makes money off of giving a higher interest rate, but honestly in this day and age, this form of sale will (hopefully) go extinct in favor of realistic customer-oriented sales. ALSO.... Dont bother trading ANYTHING IN!! Like someone else on this mentioned, we were offered 1/6th of the value of the Kelley Blue Book for our fully functioning good condition vehicle. The Used Car Manager (Joe Vona) explained why, but we were still aware we were getting screwed regardless... This dealership (aside from awesome sales girl, Tracy) is not recommended More