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Herb Chambers Honda
Boston, MA
2,648 Reviews
Our core philosophy to give drivers the best car buying experience possible is what separates us from our competitors. By providing incentives like our Smart Pricing Guarantee which enables you to get your money back or exchange your choice of model within certain parameters, we ensure that the car you keep is one that satisfies you. You can trust our team to uphold the "one car at a time" approach, giving you the value you deserve.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday 11:00 AM - 5:00 PM
Parts
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday 11:00 AM - 5:00 PM
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Showing 2,648 reviews
October 25, 2009
Howie Reske was the manager that I spoke with by phone initially, and then dealt with David Diccio and Don Smith throughout the transaction of leasing a new 2009 Honda Accord Lx. I also had spoken with se initially, and then dealt with David Diccio and Don Smith throughout the transaction of leasing a new 2009 Honda Accord Lx. I also had spoken with several other Honda Dealers in the Boston area that said they would not do Herb's ad price of $198.00 PER MONTH. I had COME IN EXPECTING THE WORSE BUT WAS HAPPY AS David and Don Smith offer me two color choices. David followed up in a timely fashion but was never "pushy" in my dealings with him. I would highly recommend that anyone considering a Honda anywhere in Massachusetts. Additionally, I was told to call Don or David to help Schedule my first service appointent. More
by dasj
Employees Worked With
3
October 21, 2009
I recently purchased a pre-owned Honda from Don Smith and was very pleased with the entire experience. I especially liked the smart pricing and the personal attention I received. I am extremely busy and wo was very pleased with the entire experience. I especially liked the smart pricing and the personal attention I received. I am extremely busy and work out of state during the week so the Saturday and Sunday service hours were also especially important to me. More
by dahdata
Employees Worked With
Donald Smith, Jr.
October 14, 2009
I had a great experience at Herb Chambers and am very happy with my purchase experience. My sales person was committed and diligent in helping me get the financing I needed to make this purchase. And it happy with my purchase experience. My sales person was committed and diligent in helping me get the financing I needed to make this purchase. And it happened quickly! I love my new 2010 Honda Insight! Thank you, Giau! More
by Lisasus
Employees Worked With
Giau Tan Luong
October 09, 2009
Will never recommend this dealer! I believe if you want to see how a rookie can be stupid come to Herbs. On my first visit he was asking stupid questions and at the sametime multi-tasking, no not searching to see how a rookie can be stupid come to Herbs. On my first visit he was asking stupid questions and at the sametime multi-tasking, no not searching for cars, BUT biting his nails or some dry skin off his fingers! Whatelse do you need to get turned down??!!! Please teach your rookies some mannerisms. He kept on asking the same stupid questions like before, during and after test drive like- so why do you like a V6 than a four cylinder etc. I believe, I did more talking and had more knowledge about the car than him. As a matter of fact when I enquired him about a used car on edmunds he didnt have a clue as to how to find it and I finally took the computer and found it out for him??!!! When you go in with a trade obviuosly you know that the car to trade in is not the perfect car so I think one does not have to exaggerate the dents or paint scratches and look from the corner of his eye that I make sure he is examining with minute details. I know my car's defects! Anyways on my first visit the rookie and his senior salesperson (who was experienced and better- I have to admit) could not match my so called 'low ball', Next day Bill asked for an appointment to which I called and checked twice that if only and only if my price is met I am going to come to which he agreed. After work, sitting in traffic for half hour I reach there only to exit out of the showroom furious in 5 minutes. I regretted to have even shown up since they gave another price! Fine if the dealer dint want to sell then why waste a customer's time. If I have low balled then get rid of me not bring me again and talk from the beginning and try spend 2 hours in a row! More
by benoykg
Employees Worked With
Bill/James
September 30, 2009
Our Salesman, Jose E. Carrasquillo was knowledgeable, respectful. honest and very personable. In no way did he engage in the obnoxious "Hard Sell". Lascelles Mackenzie, the Financial Officer, could n respectful. honest and very personable. In no way did he engage in the obnoxious "Hard Sell". Lascelles Mackenzie, the Financial Officer, could not have been more accommodating and pleasant. We would never buy a car from any other dealer than Herb Chambers Honda. They are a class act!! Janet F. Ralph More
by samscott
Employees Worked With
Jose E. Carrasquillo, Lascelles Mackenzie
September 21, 2009
Very friendly and comfortable atmosphere. Howie Reske and Giau Luong was very helpful of my needs, concern and answered all questions asked. Wanted a 2009 odyssey but none in my color was available. Was info Giau Luong was very helpful of my needs, concern and answered all questions asked. Wanted a 2009 odyssey but none in my color was available. Was informed of status of my 2010 vehicle. Did not feel any presurre. I will be back for my next purchase of a Honda. Sandy Wong More
by ibchillin187
Employees Worked With
Howie Reske and Giau Luong
September 18, 2009
Despite some initial disagreement on price, once I gave them a thoughtful buildup on market values, other prices for similar cars, and valuation of the trade-in, they very quickly got to my price on the 20 them a thoughtful buildup on market values, other prices for similar cars, and valuation of the trade-in, they very quickly got to my price on the 2009 Honda Pilot and actually for the same price, surpassed my expectations by putting me into a 2010 model for the same price. Key to their sales effort: once sales manager discerned the type of buyer I was and the reality of other market prices, realized a deal could be had, they agreed to a deal very close to my price. If you do your homework and can demonstrate effectively how you got there and justify your price, you will be satisfied. Of course you should never expect to leave the dealer without any profit fpr themselves. These guys "got it" and made my purchase painless, and when I am in the market for a Honda product again, will buy from them. More
by kc8289
Employees Worked With
Ketih Banks, James Aiello
September 11, 2009
It was a great experience, the salesperson took time walked me around entire vehicle and he be sured that I understand all the features of the vehicle. The team manager was great, J. J. gave a really g walked me around entire vehicle and he be sured that I understand all the features of the vehicle. The team manager was great, J. J. gave a really good deal. Thanks a lot. I am really happy with my 2009 HONDA FIT SPORT MT. I am strongly recommend the dealership and my salesperson to anyone that is looking for a new car. More
by huatoan
Employees Worked With
Giau
September 10, 2009
Hey world! If you're looking to buy or lease a new Honda, Herb Chambers Honda in Boston is the place to be!!! Howie and George were so nice and took such excellent care of me! They treated me with Honda, Herb Chambers Honda in Boston is the place to be!!! Howie and George were so nice and took such excellent care of me! They treated me with the utmost respect and addressed any concerns/questions I had with great care and immediate attention. And if you're concerned about pressure, look someplace else, because you WON'T find it in THIS dealership! From the moment I walked in, I felt at ease and very comfortable. I wasn't "attacked" the moment I stepped into the showroom. And the sales process was very enjoyable and, an overall GREAT, GREAT EXPERIENCE!!! I highly recommend this dealership and if you want to add to your positive experience, ask for George or Howie. They'll take VERY good care of you...! More
by bharrisbink
Employees Worked With
Howie Reske and George Muriuki
September 10, 2009
Hey world! If you're looking to buy or lease a new Honda, Herb Chambers Honda in Boston is the place to be!!! Howie and George were so nice and took such excellent care of me! They treated me with Honda, Herb Chambers Honda in Boston is the place to be!!! Howie and George were so nice and took such excellent care of me! They treated me with the utmost respect and addressed any concerns/questions I had with great care and immediate attention. And if you're concerned about pressure, look someplace else, because you WON'T find it in THIS dealership! From the moment I walked in, I felt at ease and very comfortable. I wasn't "attacked" the moment I stepped into the showroom. And the sales process was very enjoyable and, an overall GREAT, GREAT EXPERIENCE!!! I highly recommend this dealership and if you want to add to your positive experience, ask for George or Howie. They'll take VERY good care of you...! More
by bharrisbink
Employees Worked With
Howie Reske and George Muriuki
