Herb Chambers Honda

Herb Chambers dealerships are like no other dealerships around. Their staff is committed to insuring 100% Customer satisfaction. I recently went into Herb Chambers Honda of Boston to look at buying a 2008 around. Their staff is committed to insuring 100% Customer satisfaction. I recently went into Herb Chambers Honda of Boston to look at buying a 2008 Ridgeline. I had mentioned to Paul Dineen (Service Manager) that the battery in my wife's 2003 Honda Odyssey (bought new at Herb Chambers Honda of Boston in '03) was recently replaced, and that I lost the radio code. Paul said he would have one of his mechanics pull the radio out and fix it for me at no charge, even if I decided not to buy a new Ridgeline that day. That's just the type of service these folks offer. This was a minimum $120.00 job, and they did it at no charge, with no committment from me to buy a new vehicle. I went inside to personally thank Danny the Mechanic. In the end, I bought the new Ridgeline anyway. They installed a new trailer hitch at a reduced price and did a fantastic job. I don't need to shop around. Howie (Sales Manager) and Kathie (Sales) negotiated an excellent deal with me. Honda makes an excellent product, and for me, there is only one place to get it..............Herb Chambers Honda of Boston. I am totally satisfied, and if I could rate them higher than "5", I would do so. More

I hadn't bought a car in a long time and based on previous experiences was apprehensive about the whole process. An inexpensive subcompact car was my goal and I was particularly interested in the Hon previous experiences was apprehensive about the whole process. An inexpensive subcompact car was my goal and I was particularly interested in the Honda FIT. I was so pleasantly surprised by my entire experience at Herb Chambers Honda, Boston. I immediately felt comfortable as I began to talk with Howie, the general manager and Kathy, the sales person. They were friendly and professional. I test drove the FIT and didn't feel any pressure from Kathy. She answered questions and provided information but it was all low key. I had done pricing research and the price quoted was on target with everything I had seen online. I loved the FIT but wasn't ready to commit that day and felt no pressure to do so, in fact it was the opposite. We ended up purchasing the FIT and loving it and I think the whole Herb Chambers experience contributes to that good feeling. More

I decided to ignore prior reviews and give Herb Chambers a blank slate. Despite offering a fair price on a car, they consistently pushed me against the clock and never considered my interests as a buyer a blank slate. Despite offering a fair price on a car, they consistently pushed me against the clock and never considered my interests as a buyer. Everything was about finishing the sale within the day and pushing a car without searching for the best fit. I can't imagine that anyone would value their experience here, hence the prior ratings you read. Each time I visited this dealer, I had a check in hand and intended to make an offer. This is truly an awful place -- don't waste your time or money. More

I leased my first civic here and, 2-3 years later, bought my first civic here. That experience was quite positive. In the market again 11 years later, I returned. This was early in the process. I was in the my first civic here. That experience was quite positive. In the market again 11 years later, I returned. This was early in the process. I was in the market but in no rush. I was thinking about another civic or a civic hybrid. (I was also considering a mini or a prius but was motivated to buy a Honda hybrid for the tax rebate I would get for it.) I was clear with the salesman that I was just beginning to think about this, felt I had a lot of research to do, and wasn't planning on making any decisions for at least a month. He could tell me nothing of much use about either car. He, and his manager, who actually asked what they could do to make me commit that day, both spent all of their time badmouthing the hybrid. Literally all they could tell me was how I'd have to spend $4500 within 7 years to replace the battery. They did let me drive one fwd and back on the roof. I asked for some literature that described the new civics, the hybrid, some comparison, anything. I was surprised I had to ask; I was shocked when all I left with was one photocopied single-sided sheet of the prices of all of the different models. That was it. They knew I was going to mini, next door, immediately afterwards ... which led to the final moment of unprofessionalism. Could I come back after and tell them if I had eliminated the idea of buying a mini afterwards. I was really frustrated, disappointed, exasperated by the entire experience ... and am now the owner of a Prius. More

I'm not usually a person that reports when someone does a good job. Although I am DEFINITELY a person that speaks when something goes wrong. However, my experience at Herb Chambers in Boston has compelled good job. Although I am DEFINITELY a person that speaks when something goes wrong. However, my experience at Herb Chambers in Boston has compelled me to change my ways. I will admit Herb Chambers was NOT the first dealer I contacted but as soon as Jasmine answered the phone I knew there was something different. She was patient,courteous, and most of all informative. She invited me in to go over my options and promised a stress free environment. Even though I agreed to an appointment I was still weary about the way things would be when I got there. To my surprise everything was just as she said. She greeted me @ the door with her associate Jose. Jose took me on the test drive went over all of the features that Mohammed @ Bernardi neglected too. When it was time to go review the numbers I just knew this was the part when things would go wrong. Again, I was mistaken I was presented with the same pricing I had discussed with Jasmine. Needless to say I am now the proud owner of a 2009 Pilot. I have already told half of the staff at my job and really felt a need to tell everyone on the web. :-) More

This dealership is full with obnoxious staff. They shouldn't be in the business of selling cars. We had a really bad experience in dealing with this dealership in terms of communication, friendliness, shouldn't be in the business of selling cars. We had a really bad experience in dealing with this dealership in terms of communication, friendliness, follow up, pricing and good will. I hope owner of this dealership is aware of these practices. We will never recommend this to anyone. More

I went to Herb Chambers to look for an Accord to replace the one I had purchased a while back from a different dealership. It was one of the worst experiences of my entire life and I ended up crying in the the one I had purchased a while back from a different dealership. It was one of the worst experiences of my entire life and I ended up crying in the middle of the show room as a manager screamed at me over a parking ticket his employees caused. Here’s how it happened: A new sales person, Carlos, was very helpful and low key (but never actually showed me the car I asked to see). Despite his helpful attitude, several managers came to me to apologize for his lack of experience (which I thought was fairly rude...he was doing a great job). I was forced to do a prolonged negotiation with one of the managers when I found a car I liked. He went back and forth to his supervisor several times and refused to bring down the price. When I finally moved my chair to leave, he offered me the price I had been insisting on the whole time. I said great, and asked for a 24 hour hold (which shouldn’t have been a big deal since they didn’t even have the title on the car yet/couldn’t sell it yet). The supervisor then just stood up and left (which I take means we no longer had a deal). I apologized to poor Carlos but I don’t buy things on the spot for $15,000. When I went outside my car had a ticket (because they moved it from the paid meter when they estimated it as a trade-in). I came in for them to pay the ticket and they made me wait 15 minutes while the managers were hanging out behind the glass door chatting, laughing, and eating dinner. Finally a different manager came out and forced me to show him the exact meters outside despite their obvious error. He made a snide comment to a friend of mine who responded by yelling at the manager. The manager then started screaming at me (I didn’t raise my voice) to the point that I ushered him inside to talk to his supervisor. He yelled at me enough that I started crying from anger/frustration until every supervisor came to take care of this issue and throw their business cards at me. (Thanks to James for taking care of my ticket.) Needless to say, I will never return to a dealership that literally screamed at a customer until they cried. More

Very honest dealorship , Howie is a great guy and highly recommend them. My family has bought four Honda Accords from them (yeah I know, we love Honda's) including myself. Very happy with purchase! recommend them. My family has bought four Honda Accords from them (yeah I know, we love Honda's) including myself. Very happy with purchase! More

worst dealer in planet, the worst sales people. I can smell herbs going out of business soon if he doesn't revamp the whole system and culture there. For now, make your purchase elsewhere. smell herbs going out of business soon if he doesn't revamp the whole system and culture there. For now, make your purchase elsewhere. More

Setup an appointment to view a particular vehicle. Told them I already knew the model wanted to test drive a particular trim/color to buy it if I liked it and we agreed on price. They told me it was at a them I already knew the model wanted to test drive a particular trim/color to buy it if I liked it and we agreed on price. They told me it was at a remote lot and they could have it there for an appointment at 12:15, could I make it then. Got there at 12:15 and no car yet...it was on the way. So they started the appraisal of my trade in while we waited. Then would not show me the car until we negotiated a price. Bottom line I have been to four other Honda dealers and a few other brand dealers sand had appraisal of my trade in and the exact same model I was looking to buy. These guys where 10% or $1500 lower on what they would offer for my car and $1500 more for the car than any other dealer I spoke with. I don't think the car was ever brought to the dealership the whole time I was there. Big waste of time. Avoid at all costs. They had a ton of room in their pricing and didn't care to even try to get my business. More