Herb Chambers Honda

I don't know who these sales tactics work on but I guess they wouldn't be employed if they didn't. We narrowed our choice on a specific car. We got an offer from a different dealership but decided to go to they wouldn't be employed if they didn't. We narrowed our choice on a specific car. We got an offer from a different dealership but decided to go to HC, since they were closer, and to offer them to sell the same car to us for a comparable price. We call them and ask them if they have this car on the lot. They say: yes, several of them. We go there. The guy we talk to (Keith?) has the sleaziest demeanor. His entire desk is full of pictures of his family (and by full I mean like 20) and awards saying "master of excellence". I'm sure he has a Ph.D. in Awesomeness, too, but he doesn't have physical space to display that. He tells us we want a good car, which everybody wants , but the trouble is (wait for it!) no dealer in New England has it. He is able to check that. No, really. Since we had an offer we told him we would check that other place first... unless he wants to give us an offer. He says that other dealer is lying to us that he has a car and that he needs to go and check if they will be able to get that very rare car for us and THEN we'll talk price. Let's pause for a minute. Suppose you're a Honda dealer and you honestly don't have a relatively popular car. Wouldn't you start your day by calling whomever and find out when the next arrivals will be? I mean, you do expect customers inquiring, don't you? Of course, you would. Either he didn't have a car or he knew he didn't want to sell it to us at the price that we wanted. Either way he was lying to us. So he left the desk, and we checked our emails for a while and then we simply got up and left. I know they think if they waste enough of our time we will feel like we owe them for the big trouble that they went through on our behalf. Like I said... I guess it's working on some people. Why else would they try it on us? As we were walking to the door the receptionist tipped the salesman that we were leaving and he ran after us but we didn't stop. He called me like 8 times and I didn't answer. We went to that other place the same day and bought the car. In summary: do research online, BID ONLINE. Don't ever go to the dealership without a firm price promised and a VIN of the vehicle that they say they have. Never trust a car dealer to tell the truth. Doesn't mean you should fight them. But if the only way you know something is through them telling you then you simply don't know it. Always, ALWAYS, be prepared to walk out at any stage. Some people say, signing should take hours. FALSE! Tell them you will walk out if they do one wrong move AND MEAN IT. They will do ALL paperwork in less than an hour. Most of us want cars that are in abundance. Understand that and you will immediately understand that you should be the one in charge during the whole process. More

Overall great service was provided today. Time estimated for service was also correct and all concerns were answered. From the moment I arrived at Herb Chambers service was excellent until I left. for service was also correct and all concerns were answered. From the moment I arrived at Herb Chambers service was excellent until I left. More

I leased a Honda from Herb Chambers in 2009 and have been I leased a Honda from Herb Chambers in 2009 and have been totally blown away with how well this operation works ever since. It was my first Honda. S I leased a Honda from Herb Chambers in 2009 and have been totally blown away with how well this operation works ever since. It was my first Honda. Service is amazing (in two years I only had to go once) BUT it was a super experience). The dealership recnetly e-mailed me an offer to turn in my leased CRV a year early and upgrade. I decided to check it out and was assigned James to be my salesman. He's a wonderful person, very easy to talk with and he clearly cared about my being happy with the experience. He gets an Aplus recommendation from me. There was nothing he could have done better. More

This dealership did not let me leave until i was over satisfied. Jason Bradley and some one else his last name was Oneil i think took their time out to make sure i was satisfied and literally. THEY SAVED satisfied. Jason Bradley and some one else his last name was Oneil i think took their time out to make sure i was satisfied and literally. THEY SAVED MY LIFE. I had no vehicle trying to get to work and school, i was always borrowing someone's car to get to and from work and other places. I needed a car bad. Keith and Jason and the other one...( sorry i forgot his name) had me go home with the biggest smile on my face. Thank you guys so much!!! More

I have been to Herb Chambers Honda several times before and the people have been good but Martha was very service oriented and professional and when I come back I will always try to work with her. Since and the people have been good but Martha was very service oriented and professional and when I come back I will always try to work with her. Sincerely, Jackie Harris More

Martha, Is the most attentive, helpful, and friendly service consultant that I have dealt with by far. She kept me updated on the process and answered all my questions. Thank you Martha for your great s service consultant that I have dealt with by far. She kept me updated on the process and answered all my questions. Thank you Martha for your great service! Stephen Tran More

Service at Herb Chambers Honda is invariably friendly, fast, and fairly priced. The service reps are well-informed and articulate. They promptly update customers on the progress of service (if any new pro fast, and fairly priced. The service reps are well-informed and articulate. They promptly update customers on the progress of service (if any new problems are discovered). In my experience they have always turned the job around on the same day I dropped off the car. More

martha nguyen was probably the most attentive ,thorough, and most helpful service agents i've EVER dealt with in almost 35 years of owning a car!! -very attentive,extremely knowledgeable, energetic, genuine and most helpful service agents i've EVER dealt with in almost 35 years of owning a car!! -very attentive,extremely knowledgeable, energetic, genuine and friendly - she really "gets it" no song and dance, double talk,etc.-it's almost corny but she obviously REALLY DOES CARE!!---i seldom reply to these surveys but martha is extraordinarily good - don't let her get away and please take good care of her!- mark stacy (617-3313773) More

I wanted to follow up and thank Martha Nguyen for the great service at the Honda dealership this past weekend. She made a painful situation a little less painful. I appreciate some of the discounts as great service at the Honda dealership this past weekend. She made a painful situation a little less painful. I appreciate some of the discounts as well as her attitude. Would definitely return to this dealership. Erik Markovs More

I had a frustrating experience purchasing my car, however, I had a much better experience when I recently brought the car in for service. I was welcomed by Paul, who was friendly and professional. however, I had a much better experience when I recently brought the car in for service. I was welcomed by Paul, who was friendly and professional. He kept me informed of the status of my car throughout the day and walked me through an inspection of everything that was fixed on the car. Paul answered all my questions and made sure I was happy with the service before I departed. More