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Herb Chambers Honda
Boston, MA
2,462 Reviews
Our core philosophy to give drivers the best car buying experience possible is what separates us from our competitors. By providing incentives like our Smart Pricing Guarantee which enables you to get your money back or exchange your choice of model within certain parameters, we ensure that the car you keep is one that satisfies you. You can trust our team to uphold the "one car at a time" approach, giving you the value you deserve.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday 11:00 AM - 5:00 PM
Parts
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday 11:00 AM - 5:00 PM
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Showing 2,462 reviews
February 28, 2014
Earlier this week I contacted Yana in the internet department about a 2011 Honda Odyssey EX. I asked her to place a $500 deposit and she said she would also bring in another vehicle from a dealer in department about a 2011 Honda Odyssey EX. I asked her to place a $500 deposit and she said she would also bring in another vehicle from a dealer in Westborough in addition to the one on the lot. When we arrived today they worked on selling us a new car. Once we got down to it, they said they left a message this morning. (Of course, I forgot my phone today.) Here is where it all went downhill. They (Stacy Johnson) did leave a voicemail at 9am saying they sold the car and never pprocessed the deposit. However, the salesperson Yana had us work with (cannot remember his name) said there was a major problem with the car and it had to go to auction. All this for a car that they advertised online as a CERTIFIED used Honda. So was the car sold and or did it have mechanical problems? My wife and I will never go back. They said a car was available and asked for a deposit. They never held the car. They said they would bring in another car for us to look at them side by side. They didn't. One person said the car had major issues and had to go to auction. (For a car listed as Honda certified on their website.) One person said the car was sold. More
by Briank1273
Employees Worked With
Yana
February 25, 2014
Loved my experience at Herb Chambers Boston - Keith was our sales person and I couldn't be happier with my purchase of 2014 CRV. He was a true professional. He realizes that the customers may not always be our sales person and I couldn't be happier with my purchase of 2014 CRV. He was a true professional. He realizes that the customers may not always be right, but they are always the customer. Herb Chambers are lucky to have him he represents them very well. I would recomend anyone who wants to buy a vehicle to Herb Chambers Boston and to please see Keith for truely fair and honest experience. More
by dm1962
Employees Worked With
Keith , Keith Banks O'Banor
February 16, 2014
This dealer is one of the best in the business, the atmosphere is inviting and the staff is truly a people person.My family has bought several cars at this dealer and we have been happy with all of the atmosphere is inviting and the staff is truly a people person.My family has bought several cars at this dealer and we have been happy with all of them, and look forward to doing business in the future. Sam Desroches is a great salesman, he's friendly and at the same time understanding. He caters to his customers needs and finds the car that fits his customers lifestyle, while offering them deals that they cannot refuse. Paul in financing is a great finance manger, which makes sure you have all the necessary services to keep your car running smoothly. More
by ypeguero
Employees Worked With
Samuel Desroches
January 29, 2014
We got the car we wanted at the price we wanted with no money down. Our dealer Keith Banks O'Banor was AMAZING in how he dealt with my family. He is honest and trustworthy (yeah I know right...a car dealer money down. Our dealer Keith Banks O'Banor was AMAZING in how he dealt with my family. He is honest and trustworthy (yeah I know right...a car dealer!). I will only go to him and I recommend him 100%. I had a another treat by the name of John McCain who delivered our car...oh what a delight. He made the experience even more wonderful. Thanks guys you set an extremely high standard. More
by kmullings
Employees Worked With
Keith Banks O'Banor
January 29, 2014
Best experience ever thanks to Omar & Jose!!! They toke the time to help me throughout the whole process, I will highly recommend this dealership to anyone I know that is looking for a car!! toke the time to help me throughout the whole process, I will highly recommend this dealership to anyone I know that is looking for a car!! More
by Glenn H
Employees Worked With
Jose yapul & Omar Adem, Jose Yapul
January 29, 2014
We are from CT and my daughter is attending grad school in Boston. Unfortunately she had a problem with her CRV while in Massachusetts and was not in the position to bring it home to get worked on at our in Boston. Unfortunately she had a problem with her CRV while in Massachusetts and was not in the position to bring it home to get worked on at our usual automotive repair shop which is owned by family. I did a search on the internet and found Herb Chambers Honda which was a short distance from where she is living. I called them multiple times between my initial inquiry through completion of the repair and each time the employees were professional and pleasant to deal with. I never felt as though I was being rushed off of the phone or that I was bothering them with my questions. They were able to take her car in for service quickly, finished the job in the time frame that they told me and were right on with their estimate for the cost. Brian in the service department was very helpful and patient and I felt as though he worked hard at getting my daughter's car done so that it was available at a time that she would be able to pick it up. She was very happy to have her car back and thrilled that the car had also been cleaned! Overall it was a very good experience and I would not hesitate to recommend them. More
by Beth0648
Employees Worked With
Brian and Keisha
January 26, 2014
I rented my car 3 years ago with Herb Chambers. Their service is always professional, friendly and efficient. I rent my new car today with Geoffery. Pretty happy with it. Good job! service is always professional, friendly and efficient. I rent my new car today with Geoffery. Pretty happy with it. Good job! More
by wxing
Employees Worked With
Geoffrey Guo
January 25, 2014
Everything went well since the very beginning until we got the car. Raphael kept in touch with us as needed and he explained everything very well and was very friendly. He expressed his willingness to got the car. Raphael kept in touch with us as needed and he explained everything very well and was very friendly. He expressed his willingness to answer any questions or concerns we might have about the car. More
by ndockukli
Employees Worked With
Raphael
January 22, 2014
This was a great experience. The staff was friendly and easy to work with. I really enjoyed my experience at this Honda dealership and I will definitely do it again. easy to work with. I really enjoyed my experience at this Honda dealership and I will definitely do it again. More
by myhonda55
Employees Worked With
Mohammed Denny
January 16, 2014
I recently bought my first car and the experience i had at Herb Chambers makes me wish i made the decision earlier. When I emailed the dealership asking about a car i was interested in i first spoke with K at Herb Chambers makes me wish i made the decision earlier. When I emailed the dealership asking about a car i was interested in i first spoke with Krystle, she was so kind and helpful informing me that the car was still available. I than scheduled an appointment and later met with Jose Y., he helped me understand everything i needed to know about the car. He followed up with me to make sure every question and concern i had was answered in first time buyer terms. When everything was about to be finalized the last person i spoke with was the financial manager Lascelle M. Between him and Jose i dont know whos better! He made sure my monthly payments were set at a reasonable amount to make sure i wasnt overwhelmed. Everyone who i dealt with are great people and i most definitely will be recommending them to everyone i know! More
by JanayJohnson
