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Herb Chambers Chevrolet of Danvers
Danvers, MA
477 Reviews
THE HERB CHAMBERS ADVANTAGE
Selection
-Over 10,000 new & pre-owned vehicles available
-Over 30+ brands to choose from
Peace of Mind
-“SMART Pricing” = hassle free, one-price for pre-owned vehicles
- 5 day, 100% money-back guarantee
- 30 day, 1,500 mile vehicle exchange option
Quality
-Family owned and operated
-Serving New England for over 25 years
Convenience
-50 locations for sales, service, collision repair
-Open 7 days a week
-Free wash & vacuum with every service
Experience
-Complimentary Loaners, Shuttle Service, Refreshments, Wi-Fi
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
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Showing 477 reviews
November 14, 2019
Purveyors of false hope We were warned by a lot of people not to come here, but decided to give it a chance seeing as they had some good deals. We spent a couple of hours fil We were warned by a lot of people not to come here, but decided to give it a chance seeing as they had some good deals. We spent a couple of hours filling out paperwork, and all seemed pleasant on the surface. The staff was very nice and appeared to really care about what we wanted and how they could help. We left there in good spirits after being assured that we had reached a deal that worked for us as well as them. We were asked to pay $140 in cash for registration fees, so we did. We were told that we would be able to pick up our car in a few days, and that we would receive a text the following day with what our next steps were. The text came as promised, but it wasn't the news that we were expecting. They informed us that they needed $7000 more in cash after telling us the previous day that they would work with what we had. After work, we went back to get the cash that we had given them back, because we didn't have the $7000 they wanted so we wouldn't be purchasing the car. When we went back to get the money, we were told that they couldn't give us the cash back (even though we had a receipt stating that we paid cash) and that they would have to cut us a check which they would then mail to us or we could come back and pick up. As we were getting in our car to leave, we could see a few of the staff members through the giant glass windows that make up the front of the building and they were pointing at us and laughing. We don't know for certain if they were laughing at us, but regardless, it was VERY unprofessional and we will neither be doing business with any Herb Chambers dealer again, nor will we be recommending them to anyone. Terrible experience. More
by Hatheads625
Employees Worked With
Zashary Santiago
August 01, 2019
Fantastic service Thank you Herb Chambers for the most courteous service! Most professional service! The staff in the service department went above and beyond to take c Thank you Herb Chambers for the most courteous service! Most professional service! The staff in the service department went above and beyond to take care of myself! Thank you again! More
by lilshellzz21
Employees Worked With
John
July 25, 2019
Knowledgeable and friendly staff. Excellent service!! We have purchased many cars over the past 40 years at different dealerships for business as well as personal. This experience was by far the best we We have purchased many cars over the past 40 years at different dealerships for business as well as personal. This experience was by far the best we have had. All our questions were answered respectfully by our knowledgeable sales associate Saria. Working with Saria and Zashary was a pleasure. More
by Kobicat
Employees Worked With
Saria Ech-Chergui , Zashary Santiago
April 02, 2019
Awesome team! The BEST buying experience that I have ever had. Terrific group of people all working together to provide amazing service. From first looking through The BEST buying experience that I have ever had. Terrific group of people all working together to provide amazing service. From first looking through finance and through inspection - the entire team was great!! More
by DanniB
February 25, 2019
Thank you! Over the years, I've purchased several cars at this dealership because of the products and, even more importantly, because of the staff. From my init Over the years, I've purchased several cars at this dealership because of the products and, even more importantly, because of the staff. From my initial "fact-finding" visit, the experience was a pleasure because of April Spring, Corey U and the finance staff. Their knowledge of the products and of the process made the entire experience informative and comfortable. They were patient with my zillion questions, and the "respect piece" was solid. Even Greg of the Service Department made it a point to come over to say hello as well as a site manager. Three days after the final purchase, April once again made the time for me to come by with more questions. In this day and age of hustle-bustle, this kind of team work is so refreshing and greatly appreciated. More
by MaryBethW
Employees Worked With
April Spring, Corey U, Bobby Haddad and his assistant, Greg in Service
February 21, 2019
Being treated with respect! This was the most pleasurable and headache-free car buying experience in my 40 years of buying cars. April and Corey S anticipated my every need, and This was the most pleasurable and headache-free car buying experience in my 40 years of buying cars. April and Corey S anticipated my every need, and resolved every issue and setback with calm professionalism and a friendly, confidence-inspiring approach. More
by John S
February 16, 2019
Outstanding! I have bought my last 4 vehicles at this dealership in the last 10 years. This is due to the staff you have working at your dealership. Kevin Fitzpat I have bought my last 4 vehicles at this dealership in the last 10 years. This is due to the staff you have working at your dealership. Kevin Fitzpatrick has been my sales person and the attention to detail and customer service is been second to none to put it one word OUTSTANDING!! Kevin goes above and beyond on customer service even months after I have purchased the vehicle. I want it to be know that he should receive some type of award for his dedication to the customers and the service he provides. More
by Ruisi
Employees Worked With
February 16, 2019
Excellent!!! Scott Lyon is a master at customer service!! Really goes above and beyond to accommodate. I am in the customer service business and I can tell you Sc Scott Lyon is a master at customer service!! Really goes above and beyond to accommodate. I am in the customer service business and I can tell you Scott has it nailed when it comes to his service. Very knowledgeable and detailed for all vehicles service explanations. I love having my vehicle service here. Best service center by far I have ever had the please to be part of. Scott is awesome and should be rewarded for his outstanding customer service. More
by Ruisi
Employees Worked With
Scott Lyon
February 16, 2019
Excellent salesman Kevin Fitzpatrick Kevin was very knowledgeable and down to earth. This is the fourth car we have purchased from this dealership. I will never buy a car from any other d Kevin was very knowledgeable and down to earth. This is the fourth car we have purchased from this dealership. I will never buy a car from any other dealer. Both my husband and I have always been very satisfied. We will be back soon for a new Tahoe for my husband. Thank you Kevin for everything. More
by Kate1736
February 12, 2019
Exemplary service My first car lease was one for the books! Alex provided exemplary service and was very personable and understanding of my financial situation. This ex My first car lease was one for the books! Alex provided exemplary service and was very personable and understanding of my financial situation. This experience was amazing and the team was very polite and helpful as well. More
by Kmeeks99
