Herb Chambers BMW of Sudbury - Service Center

Yordanys,was very helpful and provide updates as needed. He was available weekday and weekends. He was available weekday and weekends. More

The dealership and my service advisor were very responsive to my needs and my concerns. responsive to my needs and my concerns. More

Attention to detail and an extremely well run and efficient facility. I've never had any issues with bringing my car in service. efficient facility. I've never had any issues with bringing my car in service. More

The entire service experience was first rate. My was an excellent, personable, thorough service advisor. My was an excellent, personable, thorough service advisor. More

Please reply to my earlier email and phone calls: will your warranty department cover the cost of the recent repair since the car was CPO? I understand that it was a 4 days after the CPO expired, so it i your warranty department cover the cost of the recent repair since the car was CPO? I understand that it was a 4 days after the CPO expired, so it is possible that it will not be covered, but I was told that there would be a reply to my request a couple of times. In the past, this dealership was very prompt with answering phone calls, completing service, and making sure that the loaner cars were in good shape. In the last 18 months, it has taken upwards of 3 days for routine care, loaner cars have issues (no windshield wiper on the driver's side, under inflated tires); slow reply to calls about vehicle status (sometimes over a day). I should add that the service people I have met with -- Nick Sullivan and Yordanys Perez-- have been personable and knowledgable. I would recommend the old service center, which is why I continue to come here. I would not recommend the service center of the last 18 months. More

My service advisor, Ma Phan in Sudbury, is outstanding. Listened to what I was saying and went above and beyond. As she said, Herb Chambers may not be here, but I represent him and want to give the best Listened to what I was saying and went above and beyond. As she said, Herb Chambers may not be here, but I represent him and want to give the best for our customers. She met that goal and then some. The service foreman, Steve, listened to me and was helpful. As a female there is a tendency for service guys to speak down, I have never had that experience at the Sudbury BMW dealership. More

Service was perfectly performed and the interaction with the service representative had great follow up the service representative had great follow up More

I had one of the best service appointments of my life with Breanna at Herb Chambers in Sudbury. Breanna was clear, efficient, and friendly. Most importantly, my car, in for a routine service, was ready q with Breanna at Herb Chambers in Sudbury. Breanna was clear, efficient, and friendly. Most importantly, my car, in for a routine service, was ready quickly, which has not always been the case in the past. I will always ask for Breanna in the future. More

Service was excellent and the advisor was professional In and out quick did not have long wait time and out quick did not have long wait time More

Service was slipping here! Last few visits have been terrible. Brie (new) saved it. Awesome. Last few visits have been terrible. Brie (new) saved it. Awesome. More