Herb Chambers BMW of Sudbury - Service Center

Excellent and professional, courteous, rapid service as I have come to expect from BMW of Sudbury. have come to expect from BMW of Sudbury. More

Yordanys was great to work with. Was able to provide me with a loaner car quickly when it was apparent that my car was going to need more attention.Very professional and provided gre Was able to provide me with a loaner car quickly when it was apparent that my car was going to need more attention.Very professional and provided great service. More

Very poor service experience. Just an oil change and it took them 5 hours with insufficient communication. I never even met my service advisor. Just an oil change and it took them 5 hours with insufficient communication. I never even met my service advisor. More

The dealership was fine. However, the service dept seems to have changed to a money making machine. I took the car in for a recall. What they told me that I needed 5000+ wor However, the service dept seems to have changed to a money making machine. I took the car in for a recall. What they told me that I needed 5000+ work including new tires. Pathetic as I have just got the car inspected and was told that they were fine. A friend who I had referred to the dealership and who had also bought a new BMW had a similar experience. No way to earn loyalty from a customer who has bought 2 new BMWs in the last 12 years. Doubt if I’ll bring my 2 BMWs in for service again. More

Great service experience with new car. Have worked with this dealership for 15 years. They get it right or they make it right. Service experience with first BMW is a major factor for my ge Have worked with this dealership for 15 years. They get it right or they make it right. Service experience with first BMW is a major factor for my getting my next BMW. More

It took multiple days to complete the service. Plus, a non-authorized service was completed and charged. Plus, a non-authorized service was completed and charged. More

My (Mee) went above and beyond to help me get my car serviced. It needed more work than I had planned and she made sure it got done. She was professional, capable and met all my expectations with a smil serviced. It needed more work than I had planned and she made sure it got done. She was professional, capable and met all my expectations with a smile by going the extra mile! More

Superb customer-facing service team. Service is expensive, but top notch. Communications are good and timely. Service is expensive, but top notch. Communications are good and timely. More

Always a pleasant place to get my car serviced. Nice people do the work, everyone is helpful. Waiting room comfortable so I can work while I wait. Service folks come and explain what they found and Nice people do the work, everyone is helpful. Waiting room comfortable so I can work while I wait. Service folks come and explain what they found and what they recommend. Very good experience. More

Service was awful. My X5 was towed in on a Monday. I called at 3:30pm that Monday because I had not heard from anyone (and I ended up calling Sales because after 4 trie My X5 was towed in on a Monday. I called at 3:30pm that Monday because I had not heard from anyone (and I ended up calling Sales because after 4 tries no one would answer the Service line). They said they had received my car but service manager had left for the day...so I guess he wasn't planning to contact me at all. By 1pm the next day I still heard nothing so I called again and was told my service manager was out for a few days...I guess I was just supposed to wait until he returned? Again, no one answered the phone in Service so the operator put me through to the Manager. She was helpful but no one had noted why the car was towed in so they hadn't even looked at the main problem. I had to call her by noon the next day (Wednesday) because still no one had reached out. She called me back after talking to someone and gave me an overview. Ultimately I got my car back on Thursday without a service person reaching out to me ONCE and having to call Sales and/or the operator to get someone on the phone every time I called to get an update. I actually told my girlfriend who was buying an X5 to consider the Boston or Norwood dealer because this was ridiculous service. More