Herb Chambers BMW of Sudbury - Service Center

I have been going there for years. The service advisor was inexperienced. Would not listen and kept talking over questions. Said I didn’t have a warranty when I clearly did. On the fin The service advisor was inexperienced. Would not listen and kept talking over questions. Said I didn’t have a warranty when I clearly did. On the final invoicing it clearly states about getting an extended warranty on my tires. See service adviser. On checkout picking up my car nothing was mentioned. Now I have to call back to find out what this is about. Customer service certainly isn’t what it used to be More

Dealership is clean, the bathrooms smelled good. Everyone I interacted with was professional and respectful Everyone I interacted with was professional and respectful More

Nick and the service experience were amazing. Highly recommend based on this recent experience. The dealership is net and clean and Nick is very professional. Highly recommend based on this recent experience. The dealership is net and clean and Nick is very professional. More

Clean waiting area. Staff professional and courteous. Helpful with loaner vehicle. Happy to use coupon applied to cost. Staff professional and courteous. Helpful with loaner vehicle. Happy to use coupon applied to cost. More

Great and efficient service! It was done quickly and the car was left impecable. The appointment was quick to make and the schedule was flexible. Our experience in all has been 5 It was done quickly and the car was left impecable. The appointment was quick to make and the schedule was flexible. Our experience in all has been 5 stars! More

My service advisor Eddie is very professional, friendly, knowledgeable,I will comeback for next service knowledgeable,I will comeback for next service More

Yordanys made the entire process straight forward. He managed to find a loaner and made sure the car was ready in time. He managed to find a loaner and made sure the car was ready in time. More

They did a great job. The video was a great explanation. Was done on time The video was a great explanation. Was done on time More

Was able to get me in quickly and provided loaner which was the same as my car. This was important as I needed the room. was the same as my car. This was important as I needed the room. More

Clean and efficient. Excellent service. Our service advisor Chavin was really great. He was so helpful and knowledgeable. He explained the work that was needed in a clear Excellent service. Our service advisor Chavin was really great. He was so helpful and knowledgeable. He explained the work that was needed in a clear and professional manner. More