Herb Chambers BMW of Sudbury - Service Center

2 hours for an oil change . Nobody came to say anything. Unreal. Car washed and windows has spotting not dried fully. Horrendous Nobody came to say anything. Unreal. Car washed and windows has spotting not dried fully. Horrendous More

Consistently exceptional customer service from check in to check out of service department. Yordanys was above and beyond courteous and professional through the entire experience. to check out of service department. Yordanys was above and beyond courteous and professional through the entire experience. More

The Championship Team of Service @ BMW of Sudbury. The newly renovated facility only enhances the experience for customers who elect to wait on their vehicle. The newly renovated facility only enhances the experience for customers who elect to wait on their vehicle. More

Everything went smoothly. The reception people took my information quickly. Service advisor explainer everything and did what he said he would The reception people took my information quickly. Service advisor explainer everything and did what he said he would More

I brought my BMW2014,Diesel, after it would not pass emission test, sometime in January 2024. You charged me close to 5 thousand dollars and replaced two fuel injectors, and many other things. Still th emission test, sometime in January 2024. You charged me close to 5 thousand dollars and replaced two fuel injectors, and many other things. Still the local garage, even after I had driven more than 1000 miles, computer would say not ready. At this point you changed the other two injectors. Again the garage would not pass the road test, again the computer saying not ready. I left the vehicle with you again for 7 days, and you messaged me vehicle was ready for pick up, and everything was ok. You charged me for the road sticker. When I came home, I realized that you had not changed the sticker, it still says, R. I feel at this point I will contact BMW USA, they can review the management by your dealership, and advice what I should do. Thank you. More

Kamal Jalalzadeh was exceptionally knowledgable, professional, efficient, caring, and courteous person, spending incredible effort to maintain the automobile in the best condition, which would make professional, efficient, caring, and courteous person, spending incredible effort to maintain the automobile in the best condition, which would make both the dealership and BMW proud. He is the ultimate representative of the family as the true asset of the dealership. More

Excellent customer oriented service. The service representative, whose first name is My, was not only very knowledgable but a true pleasure to work with. She could not have exuded more The service representative, whose first name is My, was not only very knowledgable but a true pleasure to work with. She could not have exuded more enthusiasm and kindness for her work and towards me respectively. Thank you! More

Easy to make the appointment. Prompt and correct service. Paid for my Uber. Thank you HC BMW. Prompt and correct service. Paid for my Uber. Thank you HC BMW. More

My service was outstanding and I really appreciated the $100 gift card. I will continue to be a loyal customer. Thank you! $100 gift card. I will continue to be a loyal customer. Thank you! More

My service advisor Eddie was professional, friendly, knowledgeable and polite. I was happy to have access to a loaner car too. knowledgeable and polite. I was happy to have access to a loaner car too. More