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Herb Chambers BMW of Sudbury - Service Center

Sudbury, MA

4.5
890 Reviews

890 Reviews of Herb Chambers BMW of Sudbury - Service Center

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December 21, 2024

Too many issues with this dealership going back years! ! I am stupid to think their attitude and service will improve!! More

by Mnudelma
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chavin Fagan
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : I am not certain it was a woman and my husband dealt with her
December 20, 2024

Service here is better than tulley. Gary was great and walked me through the repairs he brought to my attention. I will like to come back here for service, thanks gary More

by BMW of Sudbury
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Eddy
Dec 20, 2024 -

Herb Chambers BMW of Sudbury responded

We're delighted to hear that Gary provided you with excellent service at Herb Chambers BMW of Sudbury and it's great to know you'll be returning for future services! Thank you for choosing us!

December 16, 2024

Repairs that were needed were pricy but Gary articulated as to why these needed to be done. Service was good, wash department is a complete disaster but that’s besides the point. Thanks Gary -Don More

by BMW of Sudbury
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Eddy
Dec 17, 2024 -

Herb Chambers BMW of Sudbury responded

Don, we appreciate your feedback and are glad to hear Gary provided clarity on the repairs at Herb Chambers BMW of Sudbury. We'll certainly look into improving our car wash services. Thank you for sharing!

December 09, 2024

Great service! Always done in an efficient and timely manner. Employees very pleasant and excellent communicators. Highly recommend! More

by JenR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis Ewen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 10, 2024 -

Herb Chambers BMW of Sudbury responded

Jen, thank you for recommending Herb Chambers BMW of Sudbury! We're delighted to hear that our team always provides efficient service and excellent communication. We appreciate your support!

December 08, 2024

Always very impressed with the organization, care and layout of the dealership. In this case, I was particularly impressed with my service advisor, Breanna. She was very responsive and professional and More

by MP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Breanna Camire
Dec 09, 2024 -

Herb Chambers BMW of Sudbury responded

Thank you for sharing your experience with us! We're delighted to hear that Breanna provided exceptional service and made the process smooth at Herb Chambers BMW of Sudbury. We appreciate your support and look forward to assisting you in the future!

December 05, 2024

My wait was very long, but I think the circumstances were out of the service department's control. Everyone I dealt with was courteous and very helpful. More

by kelly
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yordanys Perez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 05, 2024 -

Herb Chambers BMW of Sudbury responded

Kelly, thank you for your patience and understanding. We're glad to hear our team at Herb Chambers BMW of Sudbury provided courteous and helpful service despite the wait. We appreciate your feedback!

December 05, 2024

Very hard get in touch with someone there been calling for two weeks now haven't been able talk anyone and haven't given me any call backs when had dropped car off they wouldn't give me call they only di More

by Aljazay04
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
My Phan
3.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 06, 2024 -

Herb Chambers BMW of Sudbury responded

Aljazay04, I'm sorry to hear about the communication issues you've been experiencing. We strive for timely and effective communication with our customers, so this feedback is concerning. Please reach out at your earliest convenience so we can address this matter directly. Thank you, Sean King - General Manager - sking@herbchambers.com

December 04, 2024

Service is very slow. My oil change took 3.5 hours, not sure why. Seems extremely long for a routine maintenance service. More

by jeliason85
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Yordanys Perez
2.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 05, 2024 -

Herb Chambers BMW of Sudbury responded

I'm sorry to hear about the wait for your oil change. We aim for efficient service, and it's clear we fell short this time. If you'd like to discuss this further or have any other concerns, please feel free to reach out. Thank you, Sean King - General Manager - sking@herbchambers.com

December 03, 2024

Great service and staff. Easy in easy out. Went in for a simple oil change and tire pressure. More

by Ajrubinusa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Charlie Karkaetedes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 03, 2024 -

Herb Chambers BMW of Sudbury responded

This is great to hear! Thank you for your five-star rating! - Herb Chambers BMW of Sudbury

December 01, 2024

Any issue or any problem I’ve had with my vehicles, Travis has always not only fixed the issues, he has gone above and beyond to ensure I’m 100% satisfied. More

by YK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis Ewen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 02, 2024 -

Herb Chambers BMW of Sudbury responded

YK, we're delighted to hear that Travis has consistently gone above and beyond for you at Herb Chambers BMW of Sudbury. Your satisfaction is our top priority, and we appreciate your kind words!

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