Herb Chambers BMW of Sudbury

Quality dealership, very professional, did not feel pressured. Would definitely do business with them again. pressured. Would definitely do business with them again. More

My appointment was on Friday 5/23 with a list of 3 items to be addressed. Two of the 3 were taken care of that day. The technician made 4 recommendations via a video diagnosis. I approved all 4 recommendati to be addressed. Two of the 3 were taken care of that day. The technician made 4 recommendations via a video diagnosis. I approved all 4 recommendations and asked Travis what is the estimate to complete. He replied that the work would likely not be done before "late next week", meaning the end of the Labor Day week. I did not receive any updates and reached out to Travis the morning of Friday, 4/30 to inquire of the status. Travis responded and told me the work was mostly done but there was still one other item on the list that would not be done until Saturday. Car was ready on Saturday and I picked it up that same afternoon. I noticed the next day that the warning light for low brake fluid was still on and that was one of the items on list when I originally made the service appointment. I sent Travis an email early Monday morning, I did not receive a response until the end of Monday. He had a couple of questions. I replied that same evening. It is now Tuesday end of the day, and I have not heard more from him. I also received an invoice with a cleaning charge for the loaner. I had checked around the loaner before I returned it, I have no idea what they are charging me. I forwarded the invoice to Travis to inquire about what it was about and also have not received a response. I then left the Service Director, Mike Albertian, a message, and also have not received a reply. Mike was in a meeting, so I am hoping this is only a timing issue, not because this reflects another service quality issue. More

The new receptionist was funny and polite. Jack was very professional and has a very relaxed demeanor. He didn’t pressure me at all, which is important. Chad in finance was good; Julie the tec Jack was very professional and has a very relaxed demeanor. He didn’t pressure me at all, which is important. Chad in finance was good; Julie the tech geek is super smart and all were very nice and welcoming. More

I dropped my new X5 50e ( which I purchased at this dealership) to be checked on for charging issues and a software recall at 7:30 am. Breanna never called me to let me know the situation with the car. dealership) to be checked on for charging issues and a software recall at 7:30 am. Breanna never called me to let me know the situation with the car. I called at 4 pm. No response and went to pick up the car and found that nothing had been done. Worst service ever. This is the 4th of terrible service. I won’t go there ever again. I now have to take it somewhere else to be serviced. More

Travis was a great service advisor. He was able to keep me updated about my vehicle. He was able to keep me updated about my vehicle. More

Travis was great to work. He was thorough in making sure the service was completed to standard, explained additional service needed, and communicated each step along the way. He was thorough in making sure the service was completed to standard, explained additional service needed, and communicated each step along the way. The only question I had was on the final invoice: I received the final price, but not a breakdown of parts, labor, etc. More

BMW of Sudbury made the buying experience amazing ! Client Advisor, Jack O’Donovan, was professional , knowledgeable and extremely pleasant to work with . I highly recommended BMW of Sudbury to anyone Client Advisor, Jack O’Donovan, was professional , knowledgeable and extremely pleasant to work with . I highly recommended BMW of Sudbury to anyone looking for a seamless and stress-free car buying experience ! More

Great service from the test drive to ordering my car, financing it, and learning about all the features when I picked it up. I will definitely bring the car here for service. financing it, and learning about all the features when I picked it up. I will definitely bring the car here for service. More

Jack was so pleasant and knowledgeable. I feel that he cared and got the right car for me. I would recommend him to anyone looking for a BMW. I feel that he cared and got the right car for me. I would recommend him to anyone looking for a BMW. More