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Herb Chambers BMW of Boston

Boston, MA

Overview
Employees
Reviews
Vehicles
4.8
2,400 Reviews
Here at Herb Chambers BMW of Boston, we hold ourselves to a higher standard to ensure our customers get an elite level of service. From our competitive pricing to our tailored sales approach, our BMW product specialists are ready to get you the right luxury car for your budget and lifestyle. We want to ensure that your BMW remains in pristine condition, which is why we have a team of consummate BMW service professionals standing by to fix-up your vehicle, regardless of what the problem may be. We strive to go above and beyond in every aspect of our business, so come visit and see why choosing Herb Chambers BMW makes all the difference!
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1168 Commonwealth Ave

Boston, MA

02134

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Showing 2,400 reviews

March 31, 2025

I recently had my car serviced, and I couldn’t be more pleased with the experience. Higor, my service advisor, was professional, knowledgeable, and kept me informed throughout the process. Danny, the tech More

by Erlin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Higor Teixeira
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 01, 2025 -

Herb Chambers BMW of Boston responded

Erlin, we're delighted to hear that Higor and Danny provided such excellent service during your visit at Herb Chambers BMW of Boston. Thank you for recommending us, and we look forward to assisting you again in the future!

March 31, 2025

Higor was amazing and efficient! Great staff was in and out. Appreciate everyone who was there and the service team was amazing as well More

by jamesngb4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Higor Teixeira
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 01, 2025 -

Herb Chambers BMW of Boston responded

James, we're delighted to hear that Higor and the team at Herb Chambers BMW of Boston provided you with such efficient service. Thanks for sharing your experience!

March 31, 2025

I was waited on immediately after coming into dealership. The service man was efficient, polite and friendly. He took my information and fixed the problem. I was in and out in less than 15 minutes. It was More

by Pamela
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Higor Teixeira
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 01, 2025 -

Herb Chambers BMW of Boston responded

Pamela, we're delighted to hear about your quick and efficient visit at Herb Chambers BMW of Boston! Our team is always here to provide top-notch service. Thanks for sharing your experience with us!

March 30, 2025

The dealership is bright and clean and filled with people looking to the customer experience great. More

by ben.dag
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Hadi Eslami
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Torres
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 31, 2025 -

Herb Chambers BMW of Boston responded

Thank you for the wonderful feedback, Ben! We hope to see you again next time here at Herb Chambers BMW of Boston!

March 29, 2025

Prompt service with reasonable recommendations. Great communication. The movies are helpful and convincing. All good More

by sashley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Higor Teixeira
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 31, 2025 -

Herb Chambers BMW of Boston responded

Sashley, we're delighted to hear you appreciated the prompt service and communication at Herb Chambers BMW of Boston. Thanks for sharing your experience with us!

March 28, 2025

The service department scratched my car. Manage Ryan called and told me he was going call me back after checking the camera. Nothing yet for 3 weeks More

by Sz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
RYAN DERY
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Mar 31, 2025 -

Herb Chambers BMW of Boston responded

Thank you for reaching out. It's concerning to hear about this experience as well as the lack of follow-up from our team. If you could please contact me directly so we can discuss this situation further, it would be very much appreciated. Respectfully, Melissa Steffy - General Manager - msteffy@herbchambers.com

March 28, 2025

Friendly, accommodating, and helpful staff. Very nice upgrades to location and speedy service, Great dealership all around. More

by djdmartinez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Higor Teixeira
4.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Semedo
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 31, 2025 -

Herb Chambers BMW of Boston responded

djdmartinez, thank you for the positive feedback! We're glad to hear that our team at Herb Chambers BMW of Boston provided friendly and accommodating service. We appreciate your support and hope to see you again soon!

March 27, 2025

See earlier review I didn't see Jurell on the Service Rep list. He was polite and friendly and did a first class job More

by Frankmcguirearchitects
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jurell
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Mar 28, 2025 -

Herb Chambers BMW of Boston responded

Thank you for highlighting Jurell's exceptional service at Herb Chambers BMW of Boston! We're delighted to hear he made a positive impression. We appreciate your feedback and look forward to serving you again in the future!

March 27, 2025

Service is good but the waiting time is very unreasonable and I have to wait for 6 hours to get my break pads replaced More

by Sangana50
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not listed
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Mar 28, 2025 -

Herb Chambers BMW of Boston responded

Thank you for sharing your feedback with us at Herb Chambers BMW of Boston. We're glad to hear the service met your expectations, but we apologize for the extended wait time. Your comments are valuable and will help us improve our efficiency in the future!

March 26, 2025

Kirill was a great service advisor! I called in due to a rattling noise in the interior. He booked me same day. Upon my arrival, he was on top of things: checking with technicians, upd More

by Danny
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kirill Dergunov
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Mar 27, 2025 -

Herb Chambers BMW of Boston responded

Hi Danny, we're delighted to hear that Kirill provided such attentive service at Herb Chambers BMW of Boston. It's great to know your issue was resolved promptly and efficiently. Thank you for sharing your experience! Safe travels!

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