Henry Brown Buick GMC - Service Center

Vehicle repair I brought vehicle in because when I take off it seems as the vehicle was falling apart. My advisor said that it was the muffler so I told him to repla I brought vehicle in because when I take off it seems as the vehicle was falling apart. My advisor said that it was the muffler so I told him to replace it not knowing that a muffler costs a thousand dollars. He called and said it was ready, so when I picked it up the weather strip on The left rear was off. He said that they didn’t do it, it wasn’t like that when I brought it in although he did put it back on That was fine. I still have the same problem. Are you guys going to take my money and hope that I will forget about it. My advisor was Raul. I don’t want Raul as my service advisor ever again!! More

Extremely poor customer service for tire replacement I have purchased 4 vehicles from Henry Brown and so have had service performed there many times. I was extremely disappointed in the service that I r I have purchased 4 vehicles from Henry Brown and so have had service performed there many times. I was extremely disappointed in the service that I received during the last appointment. I had a crack in the sidewall of my tire on my 2017 Acadia and brought it in to see if it was covered. It was not, and I was told the tire had to be ordered so I later made an appointment. I arrived a few minutes prior to my scheduled appointment time of 10:00. I waited in the bay for over 30 minutes before my service person left his desk to come and talk with me. All of the cars before and after me in line were long gone. He had been sitting there the entire time so it wasn't like he was in the back or with another customer. After he came over, he told me that he wasn't sure that the tire that was ordered for the appointment was even there yet. (Why was that not checked before my appointment?) After they took my car away, it was another hour before he came to tell me that it was there. When I asked how long before it would be finished he looked 'put out', and couldn't give me a clear answer. When I asked if it was going to be over an hour, the response was 'Oh at least. We're really busy today.' So after already being at the dealership for 1-1/2 hours, I find out that it is going to be much longer. I ended up calling for a ride and having him call me when it was finished. When I came back later to pick up my car, it was parked outside. It had marker on the windshield directly in the driver's viewpoint. Since the car wash was not in operation, I had to go directly to the place I was given a carwash certificate for to get it washed off so I could see to drive. The carwash did not take it off so needless to say I was extremely frustrated. On top of this, I was driving on my spare when I came in since my tire had been flat. They put the spare back into the back of my car, but did not replace the jack or any of the pieces surrounding the spare tire (Styrofoam) in the well. The flap was just up with the tire basically just thrown in there and everything else was left. What should've been a quick appointment to put on a new tire turned in to an entire day ordeal. Customer service was extremely poor and I will never bring my vehicle back there for something that could've easily been done at Discount Tire or somewhere similar in less than an hour. More

We expect more. We have experienced nothing but mediocre service at your dealership. Our service provider is always just short of rude and he puts forth an attitude We have experienced nothing but mediocre service at your dealership. Our service provider is always just short of rude and he puts forth an attitude of not enjoying his position. During our most recent service, there were no loaner vehicles available and we had to wait until close to 5pm for a diagnostic in order to get a rental car. This caused a missed work for me, lose of income and a missed swim lesson form my daughter as well as leaving us with no car until Saturday morning. In addition, we have had excessive service needed in our vehicle over the last 11 months that we have owned it and upon contacting the dealership we were treated not so nicely and their first recommendation was to have us trade in so they can get us in a new vehicle (spend even more money with them, I think not). When I spend my hard earned money 30k + I expect to be treated with excellent service 100% of the time! More

As dealership repair shops go, it was good. Good for a dealership. All dealerships have the 'black hole' service department where you send your vehicle, are given a completion time that is rando Good for a dealership. All dealerships have the 'black hole' service department where you send your vehicle, are given a completion time that is random, and correct only by chance. No matter how big or small the repair will be you don't get a call until 30 minutes before close. Roll the dice on if it will need to be there overnight. Unless it is a warranty item, I would always go elsewhere. Given that, again, good for a dealership. More