Henna Chevrolet

I just bought my first Chevrolet at Henna Chevrolet in Austin. My experience with Henna was amazing. Tony my sales person and he was great he answered all my question that I had about cars as well as fina Austin. My experience with Henna was amazing. Tony my sales person and he was great he answered all my question that I had about cars as well as financing. He took the time to show me every single vehicle available on the lot. My experiences with Henna Chevrolet in Austin was the best ever. Thank you Tony for your time I appreciate your. More

I purchased my second Malibu from them a week ago and the sales department was just as Fantastic as my first visit 8 years ago. I'm already familiar with the service department so I know that my car will be sales department was just as Fantastic as my first visit 8 years ago. I'm already familiar with the service department so I know that my car will be in good hands. More

We had a wonderful experience with Henna. We brought our We had a wonderful experience with Henna. We brought our Encore in to resolve an error code—fixed user warranty. They fast and courteous. I highly r We had a wonderful experience with Henna. We brought our Encore in to resolve an error code—fixed user warranty. They fast and courteous. I highly recommend Henna. More

While traveling from Michigan I had a need to upgrade my truck from a 2500 to a 3500. The purchasing process before the sale went well. However, nearly two months later and there are still unresolved issues truck from a 2500 to a 3500. The purchasing process before the sale went well. However, nearly two months later and there are still unresolved issues. 1) While working with the finance person at Henna to sign the paperwork I indicated that my existing plates must be transferred to the new truck because I would not be back in Michigan for several months and would be unable to secure new plates. Additionally, I had a specialty plate that I wanted to keep. When checking on the registration a few weeks ago I asked to make sure that the plates were scheduled to be transferred. They were not. I was told that this has been corrected, however my temporary tags will soon expire and my Michigan plates have still not transferred to the new vehicle. 2) A week after purchasing the vehicle I took a stone to the windshield, requiring a full replacement. Unfortunately, the insurance company couldn't process the claim because the VIN was not yet "in the system". I have been driving by brand new truck for a month and a half with a broken windshield I assume because there was another delay in paperwork that has kept the VIN from being registered. 3) The truck did not come with recovery hooks, presumably because of a parts shortage at the factory several months ago. I was assured by my salesperson (Noe) that the recovery hooks were ordered and going to be shipped to me. When we spoke a few weeks ago he told me that they had arrived and were soon to be shipped out. They still have not arrived. While my purchasing experience was acceptable on the day of the purchase, my experience since then has been lackluster at best. It has been nearly two months since my purchase and I am driving an $80,000+ truck without all the parts (recovery hooks), with a broken windshield on temp tags that are about to expire. I have little confidence that I will receive the parts anytime soon and that the original plates will actually transfer to the new truck. More

I have purchased 3 vetts and one Trail Boss from Buddy Brown and will continue to be a loyal customer as every transaction has been great. Brown and will continue to be a loyal customer as every transaction has been great. More

Every single experience I've had with the Henna service department has been down-right horrible. Avoid the service department at all costs -- drive to San Marcos, Georgetown, Waco, wherever because they ha department has been down-right horrible. Avoid the service department at all costs -- drive to San Marcos, Georgetown, Waco, wherever because they have consistently squeezed every penny out of me. Summary of my recent experience: In November of 2020, I received a letter from Chevy headquarters stating that they were conducting a voluntary emission recall, and they would like to replace the post-catalyst oxygen sensor at no charge. I put this off for a while since it was voluntary and our car was running fine, but then I decided to go ahead and do the recall work if was good for my car and the environment. I brought the car in on March 5, and was at first pleased with how quickly the recall work was performed. 10 minutes into my drive home, the check engine light came one. 10 minutes after that, the car completely died and I barely got it to our home driveway. I called Henna that Friday afternoon, and they gave me the phone number for a tow truck to tow it in to Henna. I thought, “well, at least they’ll figure out what happened during the work with the oxygen sensor work and get it fixed up. They’ll get it figured out and I’ll pick up tonight or Saturday morning.” They indicated in their text on the afternoon of March 5th that our car was not fixed by March 6th, I would be put in a loaner vehicle. I did not hear anything from anyone at Henna until the morning of Monday, March 8th, and I was concerned all weekend not knowing if my car even arrived to their shop on Friday with the tow truck. Then there was much texting back and forth from Friday to Wednesday. It seemed I moved down in priority and the loaner car idea seemed to vanish. In hindsight, I wish I had just limped my car into my trusted local mechanic on Friday afternoon when the check engine light came on, but I thought Henna would “stand by me” and do what they could to make things right. So, I finally pick it up the afternoon of March 10, and I see the final bill of $460.65, which was a little surprising. I asked the cashier what the extra $100 was for and she said it was for the tow. That was a nice little surprise. I felt good on Friday, March 5th, that Henna was going to “stand by me” and be “tried and true” and at least handle the tow truck expense. Or at least meet me half-way? Please put yourself in my shoes: You bring your perfectly-fine running car in for a voluntary recall that is done courteously and quickly, drive the car home and it immediately dies on you. Wouldn’t you think, “I’ll just get Henna to tow it back in and figure out what wire they accidentally unplugged or what part they accidentally damaged, they’ll fix it up for free, and I’ll get it back tonight or maybe tomorrow.” Or would you think, “Okay, as remote of a possibility as this is, I bet my intake solenoid was just about to die this past year and it finally gave out on me just minutes after the voluntary emissions recall work I had done today. Oh well, that’s just how it goes sometimes. And $460.65 feels about right. I’m so glad Henna could take care of this in just 5 days of me being car-less. And I for sure should pay 100% for that tow truck.” Seriously, as a consumer, what would you think? Wouldn’t you feel just a little robbed and taken advantage of? Wouldn’t you want the shop to take the high road and do the right thing and “stand by you”? Wouldn’t you totally regret even opening the voluntary recall letter from Chevy and then keeping it around for four months? Wouldn’t you have appreciated at least being informed that you would be solely responsible for all work performed AND all the towing expenses? Dishonest mechanics are such a 20th century thing. Never returning. I don't care how far I have to drive to the next dealership. Please heed my advice. There are tons of honest mechanics out there doing just fine. Update 3/15/21: Update: I did have a good conversation with the service manager, and was able to get the towing charge refunded to me. I appreciated Mark speaking with me so cordially for an extended period to explain the intricacies of what's going on with these Equinox sub-par engines. But the whole situation could have been handled so much better, e.g. a promised loaner car should have been honored and the repair should never have taken 5 full days. If Henna saw that it would take longer than a day, they should have communicated in a much more detailed and frequent manner, rather than hours-later returns to my daily texts just to read that "the tech is trying to get to it today or tomorrow," with no offer/delivery of a loaner vehicle (I would think a Chevy auto dealership would have a readily-available fleet of loaner vehicle available, even if it's a bright orange 2018 Chevy Spark with AM radio only). More

I had been delaying have the oil changed on my automobile because of the pandemic but after my first vaccine shot I made the trip and showed up without an appointment. I was advised it might take 2 to 3 hou because of the pandemic but after my first vaccine shot I made the trip and showed up without an appointment. I was advised it might take 2 to 3 hours however within an hour I had my car back with the oil changed. Car has been running fine and I experienced no issues. Thanks for your prompt service. I left a happy customer. More

As a handicapped senior citizen, the men and women were so very helpful. They assisted me in being able to get around their facilities like making sure the automatic doors did not close on me!!! so very helpful. They assisted me in being able to get around their facilities like making sure the automatic doors did not close on me!!! More

i was very happy for the first time in several years ,i arrived about 30 minutes early everyone were nice and courteous and i was out before noon everyone did a great job and Brad did a great job and takin arrived about 30 minutes early everyone were nice and courteous and i was out before noon everyone did a great job and Brad did a great job and taking care of me and my truck More