8805 N. IH 35
Austin, TX 78753
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Absolutely the best car purchase experience EVER!! Staff is knowledgeable on their product and very friendly. Highly recommend everyone check out Henna's great team! From the sales force to the service department, everyone is top notch!!
Had an issue today during what should have been a simple tire rotation and oil change. My tire pressure sensors were working fine before the visit. After the service, I was told none of the sensors would sync because one was supposedly bad. I asked them to double-check, since it seemed like an odd coincidence for everything to stop working right after a rotation. They looked again but gave me the same explanation. Rather than taking responsibility up front or escalating it to a manager, I had to push for some sort of assurance. Eventually, they agreed to cover the labor but still charged me for the part. I went ahead with it just to avoid wasting more time. To make things worse, the final price wasn’t what was originally quoted. Poor communication all around. I’d recommend looking elsewhere for service. Holding customers financially responsible for problems that happen under your care isn’t acceptable. Be cautious if your technician is Alvin Castillo.
Since I owned a C7 Corvette I have used Henna because of their vast Corvette experience. I trusted their workmanship. Recently I needed to replace all 4 tires on this car. During a recent oil change I observed a sign in the lobby that stated they match any tire estimate. I visited three tire sources and obtained my best one from Costco. I drove to Henna, presented the estimate in hope of matching the cost and buying my tires there along with a new alignment. I was told Henna does not match Costco estimates. I asked why don't they state the tire dealers they will not match on their sign? No-one could answer that question. I wasted my time and gas driving to this dealership. The price match plan is nothing more than a scam and obvious false advertising. Although I purchased a 2025 vehicle at Henna and had all my Corvette maintenance accomplished there, I do not plan on returning to Henna. There are other dealerships and shops available and closer to my home. So Long Henna.
This delarship is worse delarship I ever seen,horrible customer service, I called many times a few days ago to make an appointment for service they told me today we are gonna call you never called back now about 1 week is joke,I called covert chevrolet great customer service same day service
Service was performed in a timely manner as is my usual experience. I've bought vehicles from this dealership since the 90's. I've always trusted Mark Poth and team with all service concerns including oil changes.
Noel Salgado is a real stand up guy with a great team. They helped me out of a horrible situation and got me in a car I could afford. Super impressed with their level of customer service and professionalism. Would definitely recommend to everyone.
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