Henna Chevrolet

New Car Purchase I would like to thank Raul for all his knowledge in helping me make the decision to purchase a 2019 Corvette. Dean in the finance department made the I would like to thank Raul for all his knowledge in helping me make the decision to purchase a 2019 Corvette. Dean in the finance department made the purchase quick and easy. Thank you both for making my birthday present a dream come true. More

New Vehicle Purchase Henna made it really easy for me to purchase my vehicle from them. I new exactly what I wanted, and they gave me a deeply discounted price. This elimi Henna made it really easy for me to purchase my vehicle from them. I new exactly what I wanted, and they gave me a deeply discounted price. This eliminated the back and forth negotiating than can drive people crazy. Raul was my salesman and he spot delivered the truck to me that night. The entire process was done in 2 visits on the same day. They gave me a decent price for my trade vehicle as well. More

Kind professional service. The sales team at Henna was so kind to us. They worked with us to have the exact vehicles ready for us to drive at our convenience. They had the best The sales team at Henna was so kind to us. They worked with us to have the exact vehicles ready for us to drive at our convenience. They had the best price and we were in and out very quickly. It was raining on the day we picked up our truck so they told us when we come in for our free oil change they will detail the truck again. They go above and beyond. More

Problem fixed quickly We called Friday morning to say we had a severe problem with the car and that it would have to be towed from Kyle. The car was towed, the work was acc We called Friday morning to say we had a severe problem with the car and that it would have to be towed from Kyle. The car was towed, the work was accomplished by noon, and we had it back that afternoon. What could be better? More

New car purchase Great experience Karl Kradgel, John Smith and Diana Mojica true professionals. Very personable and a pleasure to deal with. This was my 4th Tahoe purc Great experience Karl Kradgel, John Smith and Diana Mojica true professionals. Very personable and a pleasure to deal with. This was my 4th Tahoe purchase from Henna and we will buy our next vehicle for my husband there as well. We always research other dealers but Henna is always the best place to purchase and get a personal experience. We have dealt with Karl every time and he is the reason we are returning customers. More

Great Experience! I would love to Thank Tony for taking the time to help my husband and I out with our used Chevy equinox! We don’t have the best credit and Tony and R I would love to Thank Tony for taking the time to help my husband and I out with our used Chevy equinox! We don’t have the best credit and Tony and Robbie helped us out with the financing. Walking into to the Henna thinking we were going to be denied to walking out with a car was the best thing ever! Thank you Henna Chevrolet we would recommend Henna Chevrolet! More

Disrespectful The man in the used car department for Henna was disrespectful towards me. He kept saying" when you people file bankrupcy, you want something for noth The man in the used car department for Henna was disrespectful towards me. He kept saying" when you people file bankrupcy, you want something for nothing". I guess because I am a Black Woman that has filed banckrupcy(which people do all the time, including rich people) then I deserved to get talked to like that..NO SIR!! Then he kept trying to put me in vehicles I did not want and was saying the banks dont want to take a chance on me. They mailed me 5 letters to come to this dealership because they"specialized in bankrupcy". I got NO HELP!! Then everytime I asked the salesman a question he claimed I was trying to debate with him because I wanted him to explain things to me. I guess if I were a White Woman it would have been different(no offence) but RACISM is ALIVE and GOD don't like ugly. More

Henna Chevrolet will NOT Stand by You I recently purchased a 2018 Chevy Colorado. Throughout the process of buying the vehicle I could not get Henna Chevrolet to leave me alone. I've now h I recently purchased a 2018 Chevy Colorado. Throughout the process of buying the vehicle I could not get Henna Chevrolet to leave me alone. I've now had the vehicle for a few months and there is a rattling sound in the drivers side door. The "soonest" they can get me in is three weeks from now, they will not provide a loaner vehicle, and every time I call in they transfer me around until I get a voice mail. More

Would Not Recommend To ANYONE If you're looking to buy a used car that you will immediately have to sink thousands of additional dollars into, then this is your place. First of If you're looking to buy a used car that you will immediately have to sink thousands of additional dollars into, then this is your place. First off the salesman I worked with, Julian, was a snake who was less than honest on several instances. After asking numerous times if the car I was interested in purchasing had been inspected and checked over for any mechanical faults or issues, he assured me that "yeah it's been looked over, oil changed, brakes, tires, etc" and went on to tell me how good of a car it was, per usual of a used car salesman. Not even two days after purchase I noticed the heat was only hot on the driver side and the air blowing out of the passenger vents was ICE COLD. Off the bat, I let Julian know, who of course knew nothing about it and made no attempt to rectify the situation. I told him I would take it to my local dealer to have looked at and let him know the outcome. After getting a quote to the tune of $3,000, I called Julian to ask why this was missed on their "inspection" he claimed was done. It was the middle of winter, you'd think you would check the operation of the heat. Then he started to tell me the technicians at the factory-authorized dealership didn't know what they were talking about. Strange, you'd think Infiniti technicians would know a thing or two about Infiniti's. I asked him how we were going to rectify this massive expense because I bought the car under the illusion that it was inspected and had no issues, and now I have a $3000 tab within the first week of ownership. He said he would talk to his boss and let me know. Of course days went by with plenty of ignored texts, phone calls, and e-mails. Finally after countless calls, Julian answered a phone call with an attitude and essentially told me, "tough luck, you bought a used car, you can bring it back and we will give you fair trade in price on the car for another one." I told him that was not happening and I wanted to speak to the GM, which he insisted was going to tell me the same thing, and then hung up on me. After being hung up on, I called the dealership again, getting patched straight to voicemails over and over. I finally told the receptionist to patch me through to a real person, not a voicemail, as this had been going on for nearly two weeks now. Finally got through to someone who actually seemed to care, took down my info and said it would be passed over to the Used Car Reconditioning Manager, Tim Hoffmeyer. Over the course of another two weeks, without heat on the passenger side of my new car in JANUARY, playing phone and e-mail tag with Tim and having to forward my e-mails every day to get a response, they agreed to split the cost of the repair per "Industry Warranty Standards" which essentially means I pay 60% they pay 40%. He acted like he was doing me a favor. Every time I asked why this issue got missed on HIS reconditioning inspection, he avoided the question like the plague. All in all, two months later I was out of pocket nearly $1500 to pay for additional repairs to a car I was told was inspected and good to go. Wouldn't recommend this place to anyone. More

Great in promise - terrible in reality Purchased a new truck and the buying experience was great, quick, easy and fast. Then I took it in for the first "free" oil change and will never go Purchased a new truck and the buying experience was great, quick, easy and fast. Then I took it in for the first "free" oil change and will never go back. I waited for 2 hours for a 1 hour commitment and left the dealership to get my work done elsewhere. I contacted them to try to work this out and that was joke, voice mail and receptionists and promises to call me back - never heard from them. Many friends really liked my truck and I sent a few referrals to them. Not anymore; stay away from this company. They are your best friend until they have your money; then they disappear. Even my email got a response of a canned letter stating they appreciated my comments and compliments; in response to anything but compliments. They only return calls, emails and voice mails before you buy; after you get nothing. My free oil change -not. My 6 month XM Radio, 4 months, my free wireless for 1 year; 3 months. What started as the best new car buying experience ended with the absolute worst in my life. I was/am highly disappointed. More