Hendrick Volvo Cars of Charleston

New car Due to an accident on Dec. 5th, I was forced to purchase another car. As usual the staff was easy to work with. Kudos to the entire staff. Due to an accident on Dec. 5th, I was forced to purchase another car. As usual the staff was easy to work with. Kudos to the entire staff. More

Service appointment Virgil Smith greeted me when I arrived for my appointment with a great smile. He had everything ready for me and escorted me to the waiting area. He Virgil Smith greeted me when I arrived for my appointment with a great smile. He had everything ready for me and escorted me to the waiting area. He showed me where the coffee and goodies were located and told me to make myself at home. If I needed anything to please let him know. I was there for the 120k mile checkup and the process took about 1.5 hours. When I got the car back, the inside had been totally cleaned and vacuumed. It was not washed due to the fact that it was raining. I am extremely pleased with the visit. Virgil went over all the paperwork with me to let me see what was done and any recommendations for the next visit at 125k miles. More

Easy Transaction A most surprising experience, I had been shopping different dealers and dreaded going to yet another exhausting visit. If only it were easier to purc A most surprising experience, I had been shopping different dealers and dreaded going to yet another exhausting visit. If only it were easier to purchase a new car. It was definitely the most enjoyable car purchase experience I've ever had. Love my Volvo More

Great Experience We purchased two new Volvo’s XC60 and XC90. Both the salesperson TJ and delivery specialist were absolutely fabulous. We highly recommend Hendrick We purchased two new Volvo’s XC60 and XC90. Both the salesperson TJ and delivery specialist were absolutely fabulous. We highly recommend Hendrick Volvo. We will definitely be back More

Rude salesman I went to Rick Hendrick Volvo today. I had my car serviced and received excellent customer service. My husband is active duty military and car repairs I went to Rick Hendrick Volvo today. I had my car serviced and received excellent customer service. My husband is active duty military and car repairs are something I dread when he is deployed as is currently the situation. I was so pleased with my service and loved my loaner car. I told my husband who did some internet shopping. He found a car we both were interested in. I spoke with my service agent about waiting until morning to turn in my loaner and checking out this car. It was already 4pm at this time. He said sure just let him know what I decided after speaking to sales. I went in this morning by 10 as I promised my service agent. I was greeted warmly by a friendly customer service lady that took a minute to acknowledge me as a person before inquiring about my needs. She was helpful as I explained I saw a car on line and came in for that reason. She located the car, got me and my daughter settled, and found a salesperson. My daughter was on crutches so she had the car brought to us to assist. This was my first buying experience as I am normally the one to pick out and my husband handles the rest. The salesman brought the car. I explained I had a loaner for the last hour and loved it. I didn't need to test drive unless I decided on this one. He stood on the sidewalk as I viewed the car. I asked about the warranty which he said yes it does but no details. I had to ask more questions for those answers. Then I asked about the sunroof because I couldn't figure it out on loaner. He replied hit the button again. I asked about the hot spot. It's the world he states. He never cut the car on to show me these features or left the sidewalk. This was off compared to my other 2 buying experiences. I came back in to discuss the deal as I did like the car. He made me an offer and then raised it $5000. He said no loyalty credit or military credit it was against policy. There was no negotiating because that was against policy. He went to the service area and moved my car to the main lot where others were looking into it as if it were for sale. He offered me a low ball number for my trade in. I told him the website where they have it listed said above market trade in. he asked what I thought my car was worth and I told him. He laughed and said "yea right". I had my tax statement with me from the county stating what I had said. I also showed him the internet statement about the trade in. He stated; "yea, no! My manager gave my sister a low number too. She took hers to carmax for more and brought back that money to buy. It's Rick Hendrick Policy." I again stated I would buy for the price on the printed offer he gave me but not money added on. My car needed tires because of a nail in it and a serpuntine belt. Routine stuff nothing crazy to tack on $5,000. I again stated this was my 3 car to buy from them in 10 years and my loyalty and return as a customer was worth losing over $5,000. He replied:"we are busy and have lots of customers." My dad raised me on volvo and a couple other brands. I have brand loyalty and will stay with Volvo. But I will not purchase from this dealership. These policies were not in place when I purchased 3 years ago. My husband felt I was treated badly because I am a woman and is deployed. The customer service at guest services and service department was amazing. I don't think my salesman would have even known my name if the customer service agent hadn't have told him. He had no interest in my sale or even taking the time to show me a car. More

Horrible experience WORST EXPERIENCE.. I never take the time out to post a review, but what nonsense. I am a local business owner & operator in Charleston and I would nev WORST EXPERIENCE.. I never take the time out to post a review, but what nonsense. I am a local business owner & operator in Charleston and I would never dare treat a customer like I was treated, and if any of my employees did they would no longer be working for me. First salesman was extremely lazy he didn’t even want to fetch the keys for a test drive. Then we had some issues evaluating our trade in. They would not evaluate our car because they said it was a corporate policy that If were working with another rick Hendrick store then it was not allowed. We would have to go and pick up the car and bring it to him. That’s weird since we have been to 5 Rick Hendrick stores today and they all provided them no problem. I requested the general manager and he came out and was very confrontational on the sales floor in front of everyone. Very unprofessional and he still would not override this very immature decision to do an evaluation. I explained to him that I am going to go and buy from a different Volvo dealership and he said ok. Wow! No concern to keep me as a customer. I have never felt so mistreated as a customer. I have bought at least 7 vehicles from Rick Hendrick over the past few years. I will be sure to never buy one in the future and I will also make sure I go out of my way to let everyone know how these guys care more about themselves then there customers.I brought this complaint directly to the GM and he did nothing to resolve, so I am here to tell everyone else.. BEWARE of this place, what a disgrace .. such beautiful cars yet such horrible people. More

They keep me and my car running good. This was a very good experience, they let me know what is important to keep my car running good..That is important to me of my busy schedule.. This was a very good experience, they let me know what is important to keep my car running good..That is important to me of my busy schedule.. More