Hendrick Volkswagen Frisco

Deceptive Pricing - a form of "Bait and Switch" Visited this dealership on 10/12/17 based on pricing posted on their web-site showing that the 2017 VW Jetta SE was priced at $15,300 to around $15,5 Visited this dealership on 10/12/17 based on pricing posted on their web-site showing that the 2017 VW Jetta SE was priced at $15,300 to around $15,500. Upon arrival at their dealership in Frisco, Texas we asked to see these cars at the advertised price and was told that they had them but a dealer add-on known as a "Protection Package" added $1,500 to the price. The package consisted of a) nitrogen in the tires b) protective vinyl around the door edges c) pin stripes and d) window tinting. I then asked for a car without these dealer extras and that I didn't want the $1,500 "Protection Package". We were told that they didn't have any - the "Protection Package" was already installed on all their Jettas. I went to their web site while I was at the salesmen desk and invoked a chat session asking what the price was on said vehicle and sure enough they responded with $15,500 with no mention of a "Protection Package". I asked the salesmen to go to their website and check their price and sure enough in all caps the text said: FINAL PRICE $15,500. The salesmen then went to the very small print at the bottom of the page where it said they could add stuff besides the use of "FINAL PRICE" $15,500, higher up on the page. Q. Why do things in very small print? A. Because they don't want you to see it. I called for a manager whom showed up promptly. I outlined the issue being that their web site and the chat session indicated pricing at $15,500. The Manager informed us that they had to do that to compete because all their competitors do the same thing and many of their customers hated it and the staff hated it but they had no choice. Therefore, since every other dealership is deceptive they have to be deceptive as well. Really, seriously REALLY? I went to Hendricks VW in Frisco, Texas because the price was higher at another VW dealership (Rusty Wallace) but at least they were honest about it. Remember the old "Bait and Switch" tactic - well it is alive and well at Hendricks VW in Frisco, Texas. Advertise a great price "The Bait" tag on $1,500 "The Switch". Really I don't make this up. Know that I have never write reviews. Hendricks VW in Frisco, Texas cant even get close to justifying this behavior. Hendricks VW in Frisco, Texas * Deceptive * Deliberate (Salesmen and the Manager both admitted the need to initiate the deception) * False advertising My wife was in an accident some weeks ago which totaled her car and caused her much pain, suffering and injury and when we found this advertised price we were so exited but now so disappointed. I have owned 2 Jettas and 1 Passat in the past. Never again. A. Petersen More

False advertised pricing Read through the reviews on this dealership. What people say about the inaccurate pricing is 100% right. They will price their vehicles at great pri Read through the reviews on this dealership. What people say about the inaccurate pricing is 100% right. They will price their vehicles at great prices online. This is to bait you into the dealership. But they then add on ridiculous charges. For example, they add on a "protection package" for $1500 bucks. This package is a straight rip off and not needed. They will say other dealerships add on this package or a similar package but that is 100% not true. Also, their pricing only reflects that price IF you use their financing. So they have some kind of kickbacks going on with whatever financing companies they are using. If you choose to use your own financing institution, they will add on another $1500 to the price. Also their gap insurance is higher than other dealerships and/or your financial institutions gap insurance. I was in the market and inquired about a VW Golf GTI S. My local dealership has them for $22,500 (auto) plus tt&l. When you look at the Hendrick pricing on their website, you will see they have them for $21,000. Seems like this dealership will save someone $1500. But their pricing is $21,000 + $1500 (protection package) + $1500 (using my finance institution) = $24,000 before tt&l. Plus like I said, their gap insurance will also cost you a couple hundred more. Lastly, depending on the car or trim, they aren't even close to lower pricing compared to other local dealerships. I decided to go with a Golf GTI Sport trim because I wanted the couple of upgrades it comes with. The dealership I ended up buying it from has them advertised at $24,200 for the manual. So if getting the auto, it would be around $1100 more, about $25,300. Hendrick has their automatic Sport GTI's for $27,200. But again, add on the $1500 for their "protection package" and another $1500 for not using their financial institutions and that same Sport will be $30,200. Roughly $5000 more than their competition and they claim how they have the best pricing and are a high volume dealer. Always shop the out the door (OTD) pricing. This helps you not get fooled by shady sales tactics from dealerships like this. More

Easy easy easy We went in to look at a used Camaro they had. We already had financing and we're in and out in about two hours with our new car. Corey Johnson was our We went in to look at a used Camaro they had. We already had financing and we're in and out in about two hours with our new car. Corey Johnson was our salesman and was easy to work with! More

Terrible service dept. Brought my wife's Golf in for an oil change and inspection. I have a Honda and bring it to McDavid in frisco. The difference in these two places is ni Brought my wife's Golf in for an oil change and inspection. I have a Honda and bring it to McDavid in frisco. The difference in these two places is night and day stark! Nobody greets you at Hendricks, you have to go find someone which is next to impossible! FINALLY someone told me to pull up to the bay which was blocked by other cars, I waited out there for 20 minutes while absolutely nothing happened. Finally I turned around, and left....for good! I highly recommend David Mcdavid in Frisco, but this Hendrick VW absolutely sucks! More

Very good service I had a great experience here!. Customer service was awesome. I would recommend to visit this dealer . I had a long trip from oklahoma to buy here and I had a great experience here!. Customer service was awesome. I would recommend to visit this dealer . I had a long trip from oklahoma to buy here and I'll do it again. More

Helpful and Quick Corey Johnson was exceptionally easy to work with and readily available for any questions or concerns. I'm very appreciative of his assistance and Hen Corey Johnson was exceptionally easy to work with and readily available for any questions or concerns. I'm very appreciative of his assistance and Hendrick's staff. More

Awesome Chris Torres is simply the best! Exceptional customer service and professionalism. Highly recommend you ask for him when you visit this dealership. #l Chris Torres is simply the best! Exceptional customer service and professionalism. Highly recommend you ask for him when you visit this dealership. #lovemyride #makingadifference #A More

Bad dealership Waited for 4 hours to get to business manager. Was offered incentives to lie about rating criteria in survey. The new car has many problems. Waited for 4 hours to get to business manager. Was offered incentives to lie about rating criteria in survey. The new car has many problems. More

Worst service I've worked with salesmen from Hyundai, all the way up to Ferrari. This by far has been the worst dealership I have had the displeasure of dealing wit I've worked with salesmen from Hyundai, all the way up to Ferrari. This by far has been the worst dealership I have had the displeasure of dealing with. I ended up leasing a car else where because of their employee's rude behavior. It ended up working out for the best I guess, I got an Infinity for my work car at about half the monthly payment they quoted me for a GTI. More

Totally recommended I just learned another synonym for the word awesome: Marisa Echavarri. Even if I write more than 10.000 words, they wouldn't be enough to describe all I just learned another synonym for the word awesome: Marisa Echavarri. Even if I write more than 10.000 words, they wouldn't be enough to describe all cordiality and attention that Marisa gave me. I don't know what the Hendrick Volkswagen Frisco are waiting to grant a promotion to Marisa. What else can I write? If you want to buy a VW, doing good business and be well attended, go to Hendricks and search for Marisa Echavarri. More