Hendrick Volkswagen Frisco

Had service done to my car, I had lots of concerns and Fernando gave me answers to all of them. He had a great knowledge about what was going on. Diagnosed my car perfectly and got it running again smooth Fernando gave me answers to all of them. He had a great knowledge about what was going on. Diagnosed my car perfectly and got it running again smoothly! More

Ricardo was very helpful and efficient. He was not pushy and very knowledgeable about the vehicle. The service was quick and he made sure he educated me on every feature of the vehicle I wa He was not pushy and very knowledgeable about the vehicle. The service was quick and he made sure he educated me on every feature of the vehicle I was purchasing. They worked with me on my trade and the price of the new vehicle. I got a great deal and was taken care of like a VIP. More

We had a fairly quick purchase of our vehicle. Corey was nice from start to finish. Corey was nice from start to finish. More

Had a great experience buying a new all-electric car with George. We had a lot of questions about what it is like to own and drive an EV and George was patient and knowledgeable through the entire proce with George. We had a lot of questions about what it is like to own and drive an EV and George was patient and knowledgeable through the entire process. More

Josh Frank is an incredible rockstar! He always goes above and beyond to make sure I leave a happy customer. He always goes above and beyond to make sure I leave a happy customer. More

An amazing car. I’m in love!! Thank you so much to Corey for your help I’m in love!! Thank you so much to Corey for your help More

As always, Hendrick VW service team has been awesome! Philip Van T took care of our battery problem by confirming the code early Monday am and then fitting my car in early Monday morning (10/31) to get t Philip Van T took care of our battery problem by confirming the code early Monday am and then fitting my car in early Monday morning (10/31) to get the battery replaced. Furthermore, Philip looked up our car’s history, letting me know that the battery was covered under the service plan we purchased when we bought the car in 2019. Thank you Philip and the Hendrick team! More

My experience purchasing my car in July was great. However, I have had ongoing issues with the finance department and obtaining my license plate. My experience communicating with managers at the de However, I have had ongoing issues with the finance department and obtaining my license plate. My experience communicating with managers at the dealership in an attempt to resolve these issues has been incredibly frustrating. I had to sign a new contract, and the finance department repeatedly mailed it to the wrong address and acted annoyed at me for not responding to missed calls (there was no voicemail left). I requested copies of the new contract, only to be emailed the digital copy of the contract I had been told was rejected. Due to this new contract and address fiasco, I almost missed my first car payment. The dealership has me financed with a bank that does not answer their phones and has a one-star rating with the Better Business Bureau. The dealership had multiple mishaps mailing my plates from Frisco to Bryan (including not putting proper postage so they were returned), and I will now have to go report the plates lost and pick up the plates myself (meaning that I will have to take time off of work to do something that should have been taken care of by the dealership). Alex, the Director of Sales talked down to me and informed me that it was not fair for me to blame them for the lost plates. I have called multiple lines and left messages with multiple managers in an attempt to speak with the GM about both the license plate as well as the chaos in the finance department. Many of my complaints could have been solved if the employees I have spoken to had taken accountability for the issues and had taken my concerns seriously and had spoken to me with more respect. I understand the dealership has no control over things getting lost in the mail, however, if they had shown more aptitude in customer service and responsiveness this situation could have been resolved much more quickly and efficiently. More

hendrick vw service department is the best around , never fails always on point with prices and expectations . highly recommend . go see josh frank ! fails always on point with prices and expectations . highly recommend . go see josh frank ! More

Simple…Hendrick VW service department, and Joshua Frank are great, thank you so much for a pleasant, helpful and trustworthy experience! I have never felt pressure when I’ve worked with Hendricks or Josh. are great, thank you so much for a pleasant, helpful and trustworthy experience! I have never felt pressure when I’ve worked with Hendricks or Josh. Great dealership, experience above and beyond, thanks again! More