Hendrick Volkswagen Frisco

Is this okay: I am a royal vw customer who has driven and owned a golf tdi, a 2013 golf and a tiguan, before shopping for a gti. Hendrick VW happened to have the gti S that i was looking for and has some inc owned a golf tdi, a 2013 golf and a tiguan, before shopping for a gti. Hendrick VW happened to have the gti S that i was looking for and has some incentives for the labor day. George Strong was a very engaging salesman who got in contact with me and set up an appointment for a visit. When i came in earlier to look around he was with another customer. But he apparently did not want us get lost in the parking lot and asked Thomas Garcia to help us. The test drive and price negotiation with them were reasonable and straightforward. No hassles. George later showed us the service department, the cashier desk and some important warranty information. If I am an employer definitely I will hire them with pay raises every month.:-) More

I had a super efficient and friendly day trip visit to Hendrick VW in Frisco to purchase my very first brand new car the other day with Robert Fabian! Since I live almost 3 hours out, we negotiated nearly Hendrick VW in Frisco to purchase my very first brand new car the other day with Robert Fabian! Since I live almost 3 hours out, we negotiated nearly everything over the phone throughout the week and their team did everything they could to keep in contact with me and my mom despite my crazy work schedule that made it hard to talk at times. By the time the weekend came when I had time to finally address everything, Robert and Todd had worked with my mom and I so much, all I had to do was drive down and sign papers to pick up my new car. I was so nervous to go through this whole process since it was my first time, and these guys made it so comfortable and fun to talk about. Couldn’t be happier! More

I had some fine customer service when I took my Jetta in for service. Like the rest of the team, Joshua Frank was busy but stopped what he was doing to greet me. He took my information, got me set for servi for service. Like the rest of the team, Joshua Frank was busy but stopped what he was doing to greet me. He took my information, got me set for service and kept me updated throughout the process. He’s a personable guy and I’ll ask for him next time I’m in for service. More

Amazing experience at Hendricks VW Frisco. Josh Frank how was my service advisor did a terrific job on the repair of my Jetta. He as courteous, knowledgeable and certainly knows what customer Josh Frank how was my service advisor did a terrific job on the repair of my Jetta. He as courteous, knowledgeable and certainly knows what customer oriented service is. Greatly recommended. More

Ricky and his assistant Kenia definitely went above and beyond for us. Any issue we had they completely took care of and we definitely were in good hands. We really appreciate how much Ricky was able to ac beyond for us. Any issue we had they completely took care of and we definitely were in good hands. We really appreciate how much Ricky was able to accommodate us and make sure our experience was up to his gold standards. Thank you! More

This dealership was really helpful with me and my wifes purchase for our family SUV. Specifically our salesman Ricardo he went above and beyond to make sure we were satisfied with our purchase after having purchase for our family SUV. Specifically our salesman Ricardo he went above and beyond to make sure we were satisfied with our purchase after having a minor issue with them he definitely made up for it and made it his goal to make sure everyone was happy. I 100% recommend him for any of your cars needs More

Ricardo “Ricky Bobby” Bolanos and the rest of the Hendrick VW crew is awesome. I have now bought 2 cars from them (both with Ricardo). The experience was so great the first time, we went back when we Hendrick VW crew is awesome. I have now bought 2 cars from them (both with Ricardo). The experience was so great the first time, we went back when we needed to get our next car. The next time we need to buy a car, we will be going back. At 48 years old, this was by far the most enjoyable, least stressful, car buying experiences I have had. 10/10 recommended. More

I've been a loyal Honda customer for decades, but after a friend's recommendation, I decided to give VW a try with the Atlas. Unfortunately, my first experience at this dealership has been nothing short of d friend's recommendation, I decided to give VW a try with the Atlas. Unfortunately, my first experience at this dealership has been nothing short of disappointing. When I walked in, I noticed a group of four or five employees gathered around a long desk to the right. None of them acknowledged my presence. After I said, "Excuse me," one of them, still engrossed in his phone, casually responded with, "What's up?" I explained that I needed to visit the service department, and he merely pointed down the hall without offering any further assistance. At the service department, I saw several desks, most occupied by employees on phone calls. As I approached an employee who wasn’t on the phone, he immediately picked up his phone as I got closer—clearly pretending to be busy. I then turned to another employee, Joshua, sitting nearby, who just stared at me without greeting or offering help. I explained my issue—that my brand-new car, with less than 500 miles, needed attention. Joshua's response was shockingly poor. He told me it would take 4 to 5 hours to diagnose the problem and asked if I wanted to wait in the lobby. I declined. Adding to the frustration, I had made an appointment through the app, but it seems pointless since they informed me that it's actually first come, first served. This made the whole process feel like a waste of time. Five hours later, my wife and I returned, only to find that the car hadn't been touched. Joshua then had the audacity to lie, claiming he had told me it would take 24 hours to even check the car. When I asked for my car back, he made absolutely no effort to resolve the issue. This employee couldn't care less about you or your vehicle. I wasn't looking for a friendly greeting or exceptional customer service; I just wanted my car fixed. It ended up being a complete waste of a day. I would not recommend the service department at this dealership to anyone. More

I had a great experience buying my used Buick Encore at this dealership! The car was beautiful and Robert Fabian was so helpful and friendly and had us in and out of there in under 2 hours! Best car buyi this dealership! The car was beautiful and Robert Fabian was so helpful and friendly and had us in and out of there in under 2 hours! Best car buying experience I’ve had thus far! I would definitely recommend Hendrick Volkswagen and Robert Fabian to friends or family looking to buy. More

My lease from Hendrick VW Frisco was facilitated by George Strong. He is the best sales person I have ever worked with. He listened to my needs and brought back an amazing offer that suited my needs pe George Strong. He is the best sales person I have ever worked with. He listened to my needs and brought back an amazing offer that suited my needs perfectly with ZERO back fourth, nailed it perfectly the first time. Out of the 15 car buying experiences I’ve had..This was hands down the best car buying experience I have ever experienced. Please go see George Strong at Hendrick VW. It will be your best experience you have ever had!!!you will not regret it. More