Hendrick Toyota of Wilmington

Lemon, Horrible Customer Service, Poor Service Department We purchased a 2019 Certified Toyota Tundra and within 90 days of owning, it has been in the dealership's service department 5+ times and taken to an We purchased a 2019 Certified Toyota Tundra and within 90 days of owning, it has been in the dealership's service department 5+ times and taken to an independent repair shop twice. TOW is just awful. Plain and simple. Their customer service is lacking on their best day, and they treat their customers horribly. And, their service department is inexperienced and does not know how to diagnose and completely repair issues. All the service department does is put band aids on the issues, because either they do not know how or they do not want to fix the real causes of the issues. It has been and continues to be a horrible experience. In addition, their management is rude, condescending and arrogant. They make excuses for their lackluster customer service and poor service department. Again, it has been and continues to be an awful experience, and no one within the Hendrick Group nor Toyota Corporate has been supportive to us the customers. More

Good Job Excellent service, fast prompt system to by a car! I worked with Randy and Skip the Sales Manager, they were able to answer all my concerns and get m Excellent service, fast prompt system to by a car! I worked with Randy and Skip the Sales Manager, they were able to answer all my concerns and get me out of the dealership in just a few hours with a new Tundra. More

Hendricks toyota This was my second lease with Hendrick Toyota. Previous to that, I bought a new car there. So, I have been using Hendrick for 15 years. Jared my This was my second lease with Hendrick Toyota. Previous to that, I bought a new car there. So, I have been using Hendrick for 15 years. Jared my sales consultant was so kind, courteous, patient and knowledgeable. My experience with manager Bobby, finance men Paul and Bruce, were a delightful experience. I would recommend buying a car from Hendrick Toyota again and again. And I have! Thanks, guys!! More

Buying a new car Everyone at Hendricks Toyota was very helpful and knowledgeable about their product. I was not expecting to buy a new car but they gave a trade in and Everyone at Hendricks Toyota was very helpful and knowledgeable about their product. I was not expecting to buy a new car but they gave a trade in and made it work. More

EXCELLENCE Scheduling both cars on the same day was convenient. Wait times were prompt and reasonable. Work was spot on. Sylvia Jeffcoat always takes special Scheduling both cars on the same day was convenient. Wait times were prompt and reasonable. Work was spot on. Sylvia Jeffcoat always takes special care of us. We remain loyal customers. More

2105 Highlander; Quick and thorough service. I had an early morning appointment scheduled for new tires and an oil change on my 2015 Highlander. I was taken promptly as soon as I arrived. I was I had an early morning appointment scheduled for new tires and an oil change on my 2015 Highlander. I was taken promptly as soon as I arrived. I was told it would take about 3 hours for the whole process. During the time I was waiting, I was informed that there were a couple of additional procedures that were due or coming up based on the nearly 80,000 miles on my vehicle. Since I was dropping a few bucks for the new rubber, I asked if any of those procedures were needed immediately or could they wait to be done during my next scheduled appointment. I was assured that they were not a safety issue and could wait. No attempt to upsell with a dire emergency type of push. Everything scheduled was done in a little over 2 hours and was on my way. Evan Biddle had communicated with me via e-mail prior to the whole process and continued to do so while I was present. Excellent service and I will obviously have the additional scheduled procedures done during my next visit. More

2019 Corolla Jeremy (assistance service manager) processed my 6 month service on my 2019 Corolla. Even though I had an appointment, I got there early & was process Jeremy (assistance service manager) processed my 6 month service on my 2019 Corolla. Even though I had an appointment, I got there early & was processed in a very quick & through fashion. More

Purchasing our Camry David (our salesman) was very friendly and helpful in finding the car we wanted and getting it at the price we wanted. He was very thorough in explai David (our salesman) was very friendly and helpful in finding the car we wanted and getting it at the price we wanted. He was very thorough in explaining the features available before we left the dealership. More