Hendrick Toyota of Wilmington

Efficient Experience Car salesman put me at ease. Very considerate to my needs. Explained everything very well and was very compassionate in helping me understand new te Car salesman put me at ease. Very considerate to my needs. Explained everything very well and was very compassionate in helping me understand new technology. More

I was easily able to schedule service on line. We arrived early but they took us right away. We were advised the service could take as long as 1.25 hours consistent with what we were told when we booked the early but they took us right away. We were advised the service could take as long as 1.25 hours consistent with what we were told when we booked the appointment. We were ushered into a comfortable customer lounge and were offered complimentary beverages.the service took about 45 minutes. We were ver pleased with the experience. More

Professional and knowledgable Dealership has been responsive and dependable in handling service and maintenance, keeping me up to date on what was needed and recommended for the ve Dealership has been responsive and dependable in handling service and maintenance, keeping me up to date on what was needed and recommended for the vehicle. They are able to handle what is needed to be done in a timely manner when an appointment is made. I’m not sure yet about service and attention when the vehicle needs repair on short notice or a major problem. More

My experience purchasing vehicle from Hendrick Toyota I purchased a new vehicle from David Shaffer with Hendrick Toyota in Wilmington, NC. David made us feel very comfortable and at ease, while discussin I purchased a new vehicle from David Shaffer with Hendrick Toyota in Wilmington, NC. David made us feel very comfortable and at ease, while discussing the purchase of our vehicle. He was detailed while going over all the extras our vehicle had to offer. Elias Choufani was very thorough while he walked us through the financial steps of the purchase of our vehicle. Bruce Winokur was most helpful also. I would recommend David Shaffer and Hendrick Toyota to all my friends. More

Always courteous and they finish work in a timely manner Are quick to answer any questions I may have. This is my fourth Toyota and probably not my last. Are quick to answer any questions I may have. This is my fourth Toyota and probably not my last. More

Coincidences or Blessings? Two Sunday's ago, I met my daughter after church at Goody -Goody . As we waited in line, a smiling gentleman came down the sidewalk and was greeted Two Sunday's ago, I met my daughter after church at Goody -Goody . As we waited in line, a smiling gentleman came down the sidewalk and was greeted by the family in front of us. Their visit ended with "Are you still selling cars?" and the gentleman answered cheerfully, "Yes, thirty nine years!" and went in to take the single seat at the counter. A coincidence? That I discover a very experienced Toyota car salesman on the very day I was going ca(r-shopping? Who sold the same brand of car I wanted?) My Camry had just been totaled in a rear-end collision. and I really needed to find my next vehicle. When it was our turn to be seated at Goody-Goody, I ended up sitting next to the smiling gentleman - who was Willie Jackson,, Another coincidence? I asked immediately, "You sell cars? Where?" ""Hendrick Toyota - thirty nine years!" I told Willie about the Camry, and he said,"Well, you have been blessed today!"" A Within 24 hours, I had a 2019 RAV4.. Willie was a big help with all the necessary decisions and I couldn't help but notice how many other people seemed to be buying cars from Mr.Willie. I am very happy my RAV4. It's exactly the right car for me. And I really like Hendrick Toyota. I think Mr Willie was right about the blessing. .. More

Made the whole process smooth no hassle. Brain the care sales rep was knowledgeable and dealt with personal and professionalisms. Always love the comfort and conducive atmosphere of the dealership as well sales rep was knowledgeable and dealt with personal and professionalisms. Always love the comfort and conducive atmosphere of the dealership as well because having a child play area was a huge plus. More

Scheduled service Knew what I wanted when I made the appointment. Service writer - Sen Marra, whom I've know since the car was new - got everything I requested on the Knew what I wanted when I made the appointment. Service writer - Sen Marra, whom I've know since the car was new - got everything I requested on the work order, and suggested a couple of more items that could be done at the same time with minimal cost. I agreed. Coffee and pasties in the waiting room helped pass the time at this very busy dealership. More

Great experience! Very competent and friendly. They are detail oriented and know the technology of the vehicles. Our salesperson pointed out some issues and scheduled Very competent and friendly. They are detail oriented and know the technology of the vehicles. Our salesperson pointed out some issues and scheduled a maintenance visit to address them. Great service!!!! More

Great dealer They are easy to deal with and do not try in over sell you. They make the car buying experience easy and straight forward. I have bought 5 cars from They are easy to deal with and do not try in over sell you. They make the car buying experience easy and straight forward. I have bought 5 cars from them and have always been treated very well. More