Hendrick Motors of Charlotte - Mercedes-Benz

Sean Taffe If you're going to do business with Hendrick Mercedes, you owe it to yourself to work with Sean. In addition to being kind and knowledgeable, he make If you're going to do business with Hendrick Mercedes, you owe it to yourself to work with Sean. In addition to being kind and knowledgeable, he makes sure you're satisfied with your vehicle and the service you receive. He listens when you talk, follows through from beginning to end and sincerely wants the customer to be happy. More

2014 GLK 350 Purchase My friends and family have been using Hendrick dealerships for years, but this was my first time. With each visit to Hendrick Motors of Charlotte, I My friends and family have been using Hendrick dealerships for years, but this was my first time. With each visit to Hendrick Motors of Charlotte, I was treated with the upmost respect and was never once pressured into buying. On my initial visit, I spoke with Shea White to describe the exact vehicle I wanted. Shea was a great spokesperson for the company and was very easy to work with. I didn’t purchase that day, but I eventually ordered the perfect GLK 350. Even though I didn’t purchase the top of the line Mercedes, I was given top-notch treatment. Shea was my salesperson throughout the whole process and he did an excellent job of contacting me and keeping me informed. He continues to go above and beyond to make sure that I am 100% satisfied with my purchase. With such impeccable customer service, they have created a spokesperson out of me. More

Help, Exactly when we needed it. We depend on our Sprinter, it is our business, our livelihood. When others told us it would be two weeks before they could even look at our van, Hendr We depend on our Sprinter, it is our business, our livelihood. When others told us it would be two weeks before they could even look at our van, Hendrick Motors got us in the very next day, and back on the road. Time after time other shops have made me feel like a begger, Hendrick Motors made us feel like a Valued Customer. More

Above and Beyond We had the pleasure of dealing with Sean Taffe at Hendrick Motors-Mercedes Benz. Sean went above and beyond in finding myself and my family the right We had the pleasure of dealing with Sean Taffe at Hendrick Motors-Mercedes Benz. Sean went above and beyond in finding myself and my family the rights cars as well as making the transition easy and a pleasure. On everything, he went above and beyond traditional dealership service. Part of this included the personal delivery of one of the cars to FL. Dealing with Sean from in-state as well of out-of-state was great. He truly sets a standard and goes beyond of how a luxury brand should be represented. More

Great Experience The sales and service experience was second to none from the sales and support people to the service team. I was extremely pleased with my purchase an The sales and service experience was second to none from the sales and support people to the service team. I was extremely pleased with my purchase and the support I was given. Thank you. More

Excellent Service Hendrick know how to make the car business very enjoyable! Friendly and knowledgeable people at every point made the purchase very easy. Our rep Brad Hendrick know how to make the car business very enjoyable! Friendly and knowledgeable people at every point made the purchase very easy. Our rep Brad Smith was great! More

Excellent Service for 14 years and going strong In March 2014, I returned to Hendrick to purchase my third Mercedes Benz since my first purchase in 2000. From the receptionists to the sales associat In March 2014, I returned to Hendrick to purchase my third Mercedes Benz since my first purchase in 2000. From the receptionists to the sales associate to service and finally to the finance associate; everyone was exemplary in their professionalism. When the time comes for my fourth Mercedes Benz, I will return to Hendrick. More

The friendly staff at Hendrick Motors of Charlotte were very OUTSTANDING. They were helpful with explaining every detail about the vehicle I was intrested in buying. Everyone was very helpful and very nice very OUTSTANDING. They were helpful with explaining every detail about the vehicle I was intrested in buying. Everyone was very helpful and very nice. Every corner I turned even to go to the restroom there was a smile on a workers face. This is the kind of service that every car dealership should have. The mananger Miller Warren greeted me after the signing of all the papers and was very appreciative of my business. I'm very pleased with my service and my new CAR. More

I stopped in at Hendrick Mercedes on Independence Blvd. to get a tire repaired and took a look at the new cars while I was there. The service I received was excellent in every way, in both the service and to get a tire repaired and took a look at the new cars while I was there. The service I received was excellent in every way, in both the service and the sales areas. I was greeted both in the service department and on the sales floor and made to feel comfortable. I outlined to the sales associate what I was looking for in terms of options and price and was shown exactly what I was looking for, and in fact a vehicle with more options than I anticipated I could get but still within my price range. The entire process went seamlessly and to my satisfaction in every way. I found my sales advisor Jim Wetzel to be very knowledgeable and responsive to all my questions. Gantt Howell, the new car sales manager, did an excellent job of working with me on the price of the vehicle. Everything was very organized and made buying a car pleasure. I certainly recommend this dealership and location highly and look forward to doing business with them again at some point in the future. More

I have been doing business with the team at Mercedes since they took over the dealership. It is always a great experience with great customer service. I would recommend giving them a shot at earning y since they took over the dealership. It is always a great experience with great customer service. I would recommend giving them a shot at earning your business. Bill Oliver More