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Hendrick Motors of Charlotte - Mercedes-Benz
Charlotte, NC
869 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 869 reviews
March 21, 2014
I stopped in at Hendrick Mercedes on Independence Blvd. to get a tire repaired and took a look at the new cars while I was there. The service I received was excellent in every way, in both the service and to get a tire repaired and took a look at the new cars while I was there. The service I received was excellent in every way, in both the service and the sales areas. I was greeted both in the service department and on the sales floor and made to feel comfortable. I outlined to the sales associate what I was looking for in terms of options and price and was shown exactly what I was looking for, and in fact a vehicle with more options than I anticipated I could get but still within my price range. The entire process went seamlessly and to my satisfaction in every way. I found my sales advisor Jim Wetzel to be very knowledgeable and responsive to all my questions. Gantt Howell, the new car sales manager, did an excellent job of working with me on the price of the vehicle. Everything was very organized and made buying a car pleasure. I certainly recommend this dealership and location highly and look forward to doing business with them again at some point in the future. More
by Marthaf
Employees Worked With
Gantt Howell & Jim Wetzel
February 21, 2014
I have been doing business with the team at Mercedes since they took over the dealership. It is always a great experience with great customer service. I would recommend giving them a shot at earning y since they took over the dealership. It is always a great experience with great customer service. I would recommend giving them a shot at earning your business. Bill Oliver More
by Wmowfc
Employees Worked With
Gantt Howell, Effrim Lambert
February 18, 2014
A very customer centered Organization! I would highly recommend buying not just from Hendricks motors, but also buy Mercedes! They both stand behind their vehicles after the sale! recommend buying not just from Hendricks motors, but also buy Mercedes! They both stand behind their vehicles after the sale! More
by willharrill2013
Employees Worked With
Ed Keady, Gantt Howell, Jim Wetzel, Tim Calo
February 15, 2014
Looked at GL350 but interior was all messed up and asked Looked at GL350 but interior was all messed up and asked if dealer is ready to negotiate on pricing... Pre-owned sales manager ( John) showed up a Looked at GL350 but interior was all messed up and asked if dealer is ready to negotiate on pricing... Pre-owned sales manager ( John) showed up after like 5 minutes and started talking rudely and virtually asked us to leave.. We asked if we can make deposit to the GL350 which is arriving next week and he said it's already been booked..Sales guy (Josh) already told us it is available..he was a big pain He was not at all friendly...I really had terrible experience... More
by sanviv
Employees Worked With
john ( pre sales manager) , Josh (Sales guy)
December 30, 2013
This is a BIG thank you to all the fine people at Hendrick Motors of Charlotte (NC). Far, far too often "bad reviews" overshadow the good experiences. A good review for me, shows earned trust... H Hendrick Motors of Charlotte (NC). Far, far too often "bad reviews" overshadow the good experiences. A good review for me, shows earned trust... Hendrick Motor of Charlotte has earned my trust for over 12 years now. Our most recent contact with service, sales, parts and financial was - as ALWAYS - great. The people are the best by far. They set the standard for great customer service! A very special thanks to manager Ed, Blake in service, Efrem in sales and Dick in financial. I could not even begin to thank the many, many other friendly voices and faces of the others that make the Hendrick Motors of Charlotte experience so welcomed to Mrs Rice and I. Warmest thanks, John and Margaret Rice More
by johnr43
Employees Worked With
Blake, Efrem, Dick
February 20, 2012
I'm 52 years old. I've owned almost every make of automobile, and Hendrick Mercedes is absolutely the worst place for car service I have ever experienced. And I should know, because like an idiot, I automobile, and Hendrick Mercedes is absolutely the worst place for car service I have ever experienced. And I should know, because like an idiot, I've purchased three cars from this dealership. Never again. 1. Most often repairs are not repaired and I have to bring the car back. Sometimes, three and four times! 2. Sometimes the requested repair is done, but they mess up something else when doing the repair! I once drove home from Hendrick service with my gas tank leaking like a sieve! 3. Getting warranty repairs done is almost impossible. They can find a million reasons why they "are not allowed" to do your warranty work. 4. Make an appointment and schedule a loaner, then get there and wait for 30 minutes while the "warm up" the loaner. This place is horrible. Absolutely horrible. More
by MBRoger
Employees Worked With
Service
September 10, 2011
Mercedes taken in for service "B". Paid $400.00 when car was picked up after eight hours at Hendrick service. Notice tires were not rotated. Called Hendrick service to be told I had a probl $400.00 when car was picked up after eight hours at Hendrick service. Notice tires were not rotated. Called Hendrick service to be told I had a problem with the rear tires. The tires could not be rotated due to the rear problems. Independent tire store could not identify any problems. I returned the car to Hendrick with request to show me the tire problem. I was told a service tech was not truthful with his supervisor concerning my car. I requested a full refund. Next day, at an independent service center, it was determined Hendrick did not complete any of the service B. I question Hendrick's quality control and/or integrity. I have not received any communication from Hendrick to recover my business (15 year Mercedes owner). I did not receive the usual "were you pleased with our service" questionnaire. If you don't have the ability to evaluate 100% of Hendrick's Mercedes service(or do it yourself when you get home), my experience would suggest you consider another Mercedes dealer service center which has a quality control program administered with integrity. More
by wbowling89
Employees Worked With
Mark Owen, Ser. Mgr. - Rick Beal Ser. Rep.
July 19, 2011
repairs where not made on my car! but money was paid!!! Then when i checked my mileage, nearly 65 miles have been driven on my car. Can anyone explan that! Then when i checked my mileage, nearly 65 miles have been driven on my car. Can anyone explan that! More
by gaddygirl2003
Employees Worked With
Matt Smith, Mark Cox
November 06, 2005
I purchased a car from this dealership, which turned out to be the biggest mistake of my life. The deal was bad (my fault since I didn't do my homework up front). Not only that, the car has turned out to to be the biggest mistake of my life. The deal was bad (my fault since I didn't do my homework up front). Not only that, the car has turned out to be a real lemon...something I never expected from Mercedes-Benz. There is no other Mercedes dealership in this area, so they have a lock on the market. Unfortunate, for customers because once you buy a car from them, you're stuck! The customer service is downright awful. Unless you are one of the city's 'good ole boys' or you purchase a high-end model, you're treated poorly. I would never shop or visit this dealership again! More
by tycart
