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Hendrick Motors of Charlotte - Mercedes-Benz
Charlotte, NC
847 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 847 reviews
September 16, 2015
Salesman performance I wad having my wife's car serviced. Jaguar saw me looking at new cars. He approach me and introduced himself I had no intention of buying a car. He I wad having my wife's car serviced. Jaguar saw me looking at new cars. He approach me and introduced himself I had no intention of buying a car. He was so polite ( non pushy) and helpful that I purchased a 2015 E class before leaving. He is a valuable employee and extremely knowledgeable and helpful. I will ask for him in the future. Hendrick is a first class dealer. More
by happy customer
Employees Worked With
Jaymar
Helpful September 16, 2015
Voice of the Customer - 2012 Mercedes Benz GLK350 My total experience with Hendrick Motors of Charlotte was something special. I had an appointment to look at a vehicle and was immediately greeted wh My total experience with Hendrick Motors of Charlotte was something special. I had an appointment to look at a vehicle and was immediately greeted when I arrived. The Sales Manager introduced himself and personally walked me over to a Sales Associate, who was also expecting me. Shea White was my salesman and he took care of me (and later my wife) from beginning to end. He was professional, courteous, patient and knowledgeable of the vehicle that I was investigating. He took the time to cruise the website (at my request) for comparable vehicles, before we went to the lot. I'm already planning for my next purchase. It was also pretty cool to be driven through the Service Intake area and the actual Repair Area after the test drive. More
by Mike.Rattler
Employees Worked With
Shea White
September 13, 2015
Bryan Boney and Team - 100% Recommendation Bryan is the best!!! This is the 3rd car that we have purchased from him and our experience continues to exceed all expectations. He makes the proce Bryan is the best!!! This is the 3rd car that we have purchased from him and our experience continues to exceed all expectations. He makes the process of car buying easy, fun, and enjoyable. I would recommend purchasing or leasing a car from Bryan and his team. You will not be disappointed. More
by chip123
Employees Worked With
Bryan Boney
September 01, 2015
Maintenance Effect in was a great service advisor. I have had a poor experience in the past but this time I was treated like a priority. It is expensive to get ma Effect in was a great service advisor. I have had a poor experience in the past but this time I was treated like a priority. It is expensive to get maintenance done at the dealership but this time I got what I paid for. More
by Catesn4
Employees Worked With
Eferm
September 01, 2015
New Mercedes Purchase Initial contact was with Efram Lambert, client advisor. His knowledge of the GLK-350 was excellent, test drive was thorough and different than any ot Initial contact was with Efram Lambert, client advisor. His knowledge of the GLK-350 was excellent, test drive was thorough and different than any other test drive at other dealers. Efram was not high pressure, he was respectful, listened to what my needs were as well as my daughter(the vehicle was being purchased for her. He answered all of our questions, helped with options that we were interested in, and acted in a courteous and professional manner. When the negotiated price was involved in the buying process, Gant Howell the sales Manager was respectful,fair, and straight forward. I would give he and Efram a five star rating. When visiting with Danny Rodriquez, he handled the finance purchase of the vehicle in a prompt, courteous and professional manner. My over all experience with Hendrick Mercedes of Charlotte was exceptional. I would not hessitate to recommend this first class dealership to friends or family. More
by Rice42
Employees Worked With
Efram Lambert, Danny Rodriquez, Gantt Howell
September 01, 2015
Flawless service My recent experience at Hendricks motors of Charlotte was the best thanks to Shea White. He made the process very smooth and was extremely accomm My recent experience at Hendricks motors of Charlotte was the best thanks to Shea White. He made the process very smooth and was extremely accommodating in every way. It was my first time mading a purchase without the help of my husband and I felt completely comfortable with Shea and the rest of the staff. I would definitely recommend going to see Shea White at Hendrix motor at Charlotte More
by Happy buyer, susan123
Employees Worked With
Shea White
September 01, 2015
Satisfaction of sales person Working with Shea was very pleasant. I would highly recommend him and would use him again to purchase. He was most helpful with our experience Working with Shea was very pleasant. I would highly recommend him and would use him again to purchase. He was most helpful with our experience More
by Freya
Employees Worked With
Shea White
September 01, 2015
Teresa Crawford was my lifesaver!!!! I cannot begin to describe how great my experience was , all due to Teresa Crawford! She took time with me, was genuine, knowledgeable, and most of al I cannot begin to describe how great my experience was , all due to Teresa Crawford! She took time with me, was genuine, knowledgeable, and most of all was truly caring about the decisions I was making!!! I went from trading with one salesman who had moved from the old Beck company to Pineville since 1984 to Teresa !!! She did more in a couple of hours than he ever did!!! More
by Sharanthenurse
Employees Worked With
Teresa Crawford, Gantt Howell
September 01, 2015
New Mercedes Purchase I was debating between CLA250 and the C300. Sean Taffe was very knowledgeable, test drive was thorough and different than any other test drive at othe I was debating between CLA250 and the C300. Sean Taffe was very knowledgeable, test drive was thorough and different than any other test drive at other dealers. Sean was not high pressure, he was respectful, listened to what my needs are. He answered all of my questions, helped with options that I was interested in, and acted in a courteous and professional manner. When the negotiated price was involved in the buying process, Gantt Howell the sales Manager was respectful,fair, and straight forward. I would give he and Sean a five star rating. When visiting with Danny Rodriquez, he handled the finance purchase of the vehicle in a prompt, courteous and professional manner. My over all experience with Hendrick Mercedes of Charlotte was exceptional. I would not hesitate to recommend this first class dealership to friends or family. More
by Kobi
Employees Worked With
Jerald Little and Frank DiVeglio, Gantt Howell
August 31, 2015
Shea White Dealt with Shea White for the second time. Returned to the dealership to buy our second Mercedes because of our experience with him the first time. Ap Dealt with Shea White for the second time. Returned to the dealership to buy our second Mercedes because of our experience with him the first time. Appropriately low key. Very helpful. Listens very well to what we wanted in our car. Very good in treating my wife like a valued customer in her own right. More
by Jim
Employees Worked With
Shea White
