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Hendrick Lexus Northlake

Charlotte, NC

5.0
2,146 Reviews
Call Dealership (833) 432-1510
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10830 Northlake Auto Plaza Blvd

Charlotte, NC

28269

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2,146 Reviews of Hendrick Lexus Northlake

June 09, 2025

I have never had a bad experience. Thoroughly professional and dedicated to ensuring we receive the best customer experience. Brock has been an enormous help every time I've needed ass More

by onhviking2016
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brock Ward
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June 09, 2025

I love this dealership! The service I receive here is always top tier. Eddie Hart was so professional, super nice and made everything effortless. Thanks for making car stuff More

by Miss Priss
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eddie Hart
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June 09, 2025

Good service. Work was completed as described with no upselling preasure. A few suggestions but no preasure. More

by pugzilla33
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Becca Bigelow
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June 09, 2025

Excellent service, accommodation from all personnel associated from the drive up thru exiting the service department . More

by dlwaddell1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Becca Bigelow
Report | Print
June 09, 2025

Great visit. Everyone did a fantastic job. As I said everyone did a fantastic job. However your survey is a pain in but. Why do I need to finish it with an email More

by dancannon56
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Becca Bigelow
Report | Print
June 04, 2025

Truly a first class, premier experience. Treated with respect, wanted to make a deal work. More

by danmartin360
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Hussain Amir, Chris Herndon
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June 03, 2025

Predatory. They will give you a long list of repairs you don’t actually need, talk fast, and throw around a bunch of big numbers to confuse you. If you’re out o More

by E300
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Garrett Crossman
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Jun 07, 2025 -

Hendrick Lexus Northlake responded

Thank you for taking the time to share about your recent experience. E300, it's upsetting to hear that you did not receive the top-notch service we strive to provide. We would like to have a better understanding about your experience. Please reach out to our Service Manager, David Shepherd, on his direct line (704) 379-4077 or by email, David.Shepherd@HendrickAuto.com, at your earliest convenience and we will do our best to resolve this with you.

June 02, 2025

I recently had the opportunity to work with both Eddie and Lucian in the service department. I can’t say enough about the level of customer service that both provided. We ran into some issues, obtaining p More

by chelseawalters717
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jimmy Walters, Lucian Dobre, Eddie Hart
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June 02, 2025

It was my first experience purchasing a new vehicle, overall was happy and pleased and my experience at northlake More

by Will.ant.figueroa
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Give 5 stars to Kelley Crytzer who isn't currently listed , Sean Cook, Hussain Amir, Sal Rizzo
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Jun 04, 2025 -

Hendrick Lexus Northlake responded

Will, thank you so much for taking the time to share about your recent experience with Kelley, Sean, Hussain, Sal and our team at Hendrick Lexus Northlake. At Lexus, we are always looking for ways to improve our guest's experience and would love to learn how we could earn 5-Stars during your next visit. If you have a moment, please email Brooke.Ballard@HendrickAuto.com. Congratulations on your new vehicle and welcome to our Hendrick Lexus Northlake family!

June 01, 2025

Very professional and courteous. The dealership is very clean and well stocked with condiments. Great dealership. More

by eddiony
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jasmine Scott
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Jun 04, 2025 -

Hendrick Lexus Northlake responded

Thank you for your 5-Star rating of Hendrick Lexus Northlake, Eddie! We are thrilled to hear you enjoyed your recent service visit with Jasmine and our team and hope to serve you again in the future.

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