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Hendrick Lexus Northlake

Charlotte, NC

5.0
2,379 Reviews
Call Dealership (833) 432-1510
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10830 Northlake Auto Plaza Blvd

Charlotte, NC

28269

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2,379 Reviews of Hendrick Lexus Northlake

November 06, 2025

I've been surprised at how good my experience here has been. Omar Licout has been an exceptional service advisor. The pricing for services is reasonable, which is unusual for dealerships. When I have wait More

by Stacy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Omar Licout
Report | Print
November 06, 2025

Harris is on top of his game, he is personable and knowledgeable. Anytime I have an issue Harris helps in a timely manner. More

by Cshade33
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Seven was very helpful , Harris Veneris
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November 06, 2025

Omar and team always give great service and follow up calls for clarity and understanding. More

by CDT3nevergiveup
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Omar Licout
Report | Print
November 02, 2025

My 115,000 miles service call was quick and easy. Sydney was efficient and personable. I like the available drinks and snacks. More

by vincent
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sydney Kopser
Report | Print
November 02, 2025

This dealership has been my servicer for years since I've had my RX330. They have taken care of my 2005 vehicle and has kept it running smooth. More

by samsgr72
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Garrett Crossman
Report | Print
November 02, 2025

Thank you for going out of your way to give excellent service. You really care about your customers and it shows! More

by Tim
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marlene Seibles
Report | Print
November 01, 2025

The dealership was great. Good vibe and friendly people. Nice building and customer area. Hussain was very professional and knowledgable. I was in and out in about 3.5 hou More

by cdo2121
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jack McMackin, Hussain Amir
Report | Print
Nov 02, 2025 -

Hendrick Lexus Northlake responded

Thank you so much for your fantastic review of Hendrick Lexus Northlake, CDO! We are thrilled to hear Hussain provided you the 5-Star Hendrick experience while assisting you with finding the perfect new vehicle. Thank you for your Hendrick loyalty and welcome to our Hendrick Lexus Northlake family!

November 01, 2025

Eric Edwards did a good job getting me serviced in a timely manner. He was very personable. More

by MomHopkins
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Edwards
Report | Print
Nov 02, 2025 -

Hendrick Lexus Northlake responded

MomHopkins, thank you so much for taking the time to share about your recent service visit with Eric and our team at Hendrick Lexus Northlake. At Lexus, we are always looking for ways to improve our guest's experience and would love to learn how we could earn 5-Stars during your next visit. If you have a moment, please email Brooke.Ballard@HendrickAuto.com. Thank you again for your positive feedback!

October 31, 2025

I have recently had the pleasure of working with Rebecca and now Sydney. After over 20 years of using Northlake it is refreshing to see new faces that have been extremely helpful. My only complaint is the l More

by Jjostafy
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Harris , Lucian Dobre, Becca Bigelow, Sydney Kopser
Report | Print
Oct 31, 2025 -

Hendrick Lexus Northlake responded

Jjostafy, thank you so much for taking the time to share about your service visit with Sydney and our team at Hendrick Lexus Northlake. We are disappointed to hear your recent experience did not meet our Lexus standards. At Lexus, we are always looking for ways to improve our guest's experience and would love the opportunity to detail your vehicle the Lexus way. If you have a moment, please reach out to our Service Manager, David Shepherd, on his direct line (704)379-4077 or email David.Shepherd@HendrickAuto.com. We truly appreciate your loyalty and hope to elevate your experience to 5-Stars!

October 31, 2025

Eric Edwards has excellent customer service skills. The other service people also are courteous & helpful. More

by Delia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Edwards
Report | Print
Oct 31, 2025 -

Hendrick Lexus Northlake responded

Delia, thank you so much for taking the time to share about your recent service visit to Hendrick Lexus Northlake. We are honored to receive your 5-Star rating and look forward to sharing your positive feedback with Eric and our team. Thank you for your loyalty!

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