Hendrick Lexus Northlake

Encountered my 1st of many to come experiences with Hendrick Lexus of Northlake, in Charlotte NC today. What started off a bit bumpy because of Warranty Concerns was quickly made right by Mr Eddie Har Hendrick Lexus of Northlake, in Charlotte NC today. What started off a bit bumpy because of Warranty Concerns was quickly made right by Mr Eddie Hart. His level of excellent communication and ability to diffuse any possible misunderstanding is beyond PHENOMENAL. As a lifetime purchase of Various Hendrick Automobiles I'd become accustomed to superior service and customer service. Hendrick Lexus definitely met my expectations. I'm looking forward to all my future service needs being completed by this Lexus Facility. If ever you're in need of a new or pre owned Lexus with Superior Customer Service attached please visit Hendrick Lexus, ask for Manager Eddie Hart....He will definitely guide you in the correct direction.....and make sure you mention I referred you to Hendrick. I truly am a very satisfied Lexus Owner.....now I have a relationship with Hendrick Lexus to help maintain the effectiveness and durability of my beautiful Matador Red Lexus Once again Thank You Dearly Eddie More

Omar Licout at Hendricks Lexus efficiently and professionally managed maintenance of my auto. I felt very confident that the work met the highest standards. This was a high energy, customer-frie professionally managed maintenance of my auto. I felt very confident that the work met the highest standards. This was a high energy, customer-friendly experience. More

Our service provider Brock was great when we needed to take my car in for some recall work. He helped us with getting a loaner and provided us with accurate completion times of my car! He was great to wor take my car in for some recall work. He helped us with getting a loaner and provided us with accurate completion times of my car! He was great to work with as our needs and schedule changed. More

very professional and customer oriented. a pleasure to work with! will always recommend to family and friends a pleasure to work with! will always recommend to family and friends More

Justin Duhaney is a great salesman at northlake Lexus. He was very knowledgeable and patient with me as I made a buying decision. Justin is top notch! Great do deal with!!!! He was very knowledgeable and patient with me as I made a buying decision. Justin is top notch! Great do deal with!!!! More

Rebecca Bieglow was very pleasant and informative. Made sure we knew everything before hand, no surprise charges Made sure we knew everything before hand, no surprise charges More

Everyone at the Hendrick Lexus Northlake dealership from start to finish were very courteous, helpful, knowledgeable, professional and most importantly friendly down to earth folks. We went in to possibly b start to finish were very courteous, helpful, knowledgeable, professional and most importantly friendly down to earth folks. We went in to possibly buy a car from a stranger and left satisfied with the entire experience and felt like we were part of their family by the time we were done. Special thanks to Sabin Cotten who went above and beyond to answer all of our questions and address any concerns that we may have had throughout the entire process. He was in communication frequently letting us know where we were in the process of the car being ready, called a few days later to see how we liked the car and if everything was good with it. I’m sure everyone at the dealership is very helpful but I highly recommend asking for Mr. Cotten, you will not be disappointed. Thanks again for all of your hard work to make this happen for our family. More

Hussain Amir was my salesperson and he was fantastic. His pre and post sale follow-up to ensure I was satisfied with the car I bought was great. All staff personnel I interacted were very good. Overall, His pre and post sale follow-up to ensure I was satisfied with the car I bought was great. All staff personnel I interacted were very good. Overall, I had a very good car buying experience at this dealership. More

This was the first time dealing with Sydney Kopser & she was great. I believe she's relatively new to the team. Very personable, prompt and was able to get my car in for random service before I left town fo was great. I believe she's relatively new to the team. Very personable, prompt and was able to get my car in for random service before I left town for a week. I would recommend Northlake Lexus. More

Eenjoyed the experience everything with no everyone was nice keep the good work be bao nice keep the good work be bao More