Hendrick Lexus Kansas City

Head on down the road, not worth the money The front grill of my 2013 RX 350 shows excessive paint chipping and paint peeling. After reading of more than numerous complaints from Lexus owners The front grill of my 2013 RX 350 shows excessive paint chipping and paint peeling. After reading of more than numerous complaints from Lexus owners with the same complaint I brought the car in to see what the situation was. Foolish me. This is the third RX I have owned. When I purchased the first one, the service was just what was advertised: relentless pursuit of perfection. I was taken to the shop and a mechanic informed me that this was the best place to work and that Lexus really stood behind their product. The second RX I purchased it was clear that the service side of Lexus had gone down hill. It was still a cut above a typical American manufactured car, but it was obvious that the attitudes and the professionalism that stood behind the name of Lexus, had been down graded. By the third RX, I might as well been shopping at any typical American car dealership. They made several errors before I picked the car up. When I arrived at the appointed time the car had not even been prepared, so I as a customer of relentless pursuit of perfection had to wait over an hour, to begin the process. Yep downhill all the way. When I brought the car in for the paint chips I really hoped that the original statement that Lexus stood behind their product still held. What an absolute joke. I might as well bought the car from Big John’s used car sales. “No they have never heard of this before”. Even though the internet is full of complaints of the paint not adhering to the plastic grill. They would be happy to provide me an estimate of what it would cost to fix the crappy job that should have been done right the first time. I was then told it was chips from wear and tear. Isn’t it amazing. Three of the same cars, over a course of 10 plus years, drove the same roads, each car was treated the same, and yet lo and behold this one looks like a severe case of smallpox, but it is my fault. Yep, last Lexus I will ever own. So very disappointed. I really bought into your marketing ploy. Sad for me. Add insult to injury. “ If you think you can’t you won’t, If you think you can, you will, we can we will. This slogan makes a pretty picture but it is a crock. I will make sure everyone I come in contact with realizes Lexus IS not what it used to be and they need to shop on down the road. More

Do not buy from them Lied about my approval and required down payment. First, they didn't let me see the car before they began searching for financing. No test drive, no s Lied about my approval and required down payment. First, they didn't let me see the car before they began searching for financing. No test drive, no showing of the vehicle, nothing. Then they stated Capital one approved me but was asking for 6-10 thousand down. I left, went to another dealership, and was approved through Capital one for a newer car with less miles, decent interest rate, and only 1,500 down. I've never been treated like this at a dealership, what a waste of time, I wish I could've given 0 stars! 👎👎👎👎👎 More

Don't service your Lexus at Hendrick I brought my Lexus in for some maintenance work and had to leave it for a couple of days. I later got a phone call and was told the car needed several I brought my Lexus in for some maintenance work and had to leave it for a couple of days. I later got a phone call and was told the car needed several additional services. Rather than pay the dealership's mark up I took it to another shop I have used in the past to service my car. While at this shop they showed me that 3 of the services that Hendrick recommended were bogus. I was told these guys are on commision. I will be buying new RX in about a year and rest assured it won't be from Hendrick. More

Stay away! Unethical dealership Buyers beware! Stay away! Many of the old and trusted management crew is gone, due to unethical practices of this dealership. I bought 4 vehicles from Buyers beware! Stay away! Many of the old and trusted management crew is gone, due to unethical practices of this dealership. I bought 4 vehicles from them in the past several years, but several weeks ago was treated like dirt by multiple sales managers including (Bryan Exposito, Lamar Creenshaw, and general manager Nick Karras). We agreed to a purchase price of the vehicle, I got financing in place, and then in the show room during the delivery of the vehicle Lamar Creenshaw tried to change the purchase price by $185. This is how much they value repeated customers! We are talking about $185 on a $24k car. When I showed Lamar Creenshaw the signed purchase order which was approved by the general manager Nick Karras (and which proved that my price is accurate), he started arguing with me in front of my family, told me that I can either take his new price or leave the dealership. Lamar Creenshaw started getting into my face over $185. Purchase order is a written contract when accepted by both parties in writing, and not honoring the contract is in a direct violation of the FTC policy. It is a sale, negotiation and acceptance! Period. This is why laws exist! Do not buy cars from here! More

Long, but good It did take a bit longer to get the deal completed, however I am pleased with the overall results. Sales did a good job, and I'm happy. Derik It did take a bit longer to get the deal completed, however I am pleased with the overall results. Sales did a good job, and I'm happy. Derik has done good followup work when I have called, or emailed him.... he is very responsive. More

They don't need your business Sent an email to service advisor asking how much an oil change is on my Lexus and never heard back. I then sent an email to the service manager Teresa Sent an email to service advisor asking how much an oil change is on my Lexus and never heard back. I then sent an email to the service manager Teresa Holt and never heard back. Clearly this service department doesn't need business and because of that I'm buying my next car this summer at another dealership and it won't be a Lexus either. More

Fantastic experience Just purchased my first Lexus. Have never felt so good about buying a car. Jonathan was just an amazing sales consultant. He listened and worked extre Just purchased my first Lexus. Have never felt so good about buying a car. Jonathan was just an amazing sales consultant. He listened and worked extremely hard to make sure I felt good about the car buying experience. He and everyone on the Hendrick staff truly embodied the definition of fine customer service. Susan in delivery was very knowledgeable and patient showing me everything about my new car. I would highly recommend Hendrick Lexus in Merriam. More

Didn't seem to want to fix my car; preferred to sell me one. After I made an appointment to have my Lexus serviced at this dealership, and before I took the car there, I received a call from a salesman at the de After I made an appointment to have my Lexus serviced at this dealership, and before I took the car there, I received a call from a salesman at the dealership, who said, "Why don't you trade your car in on a purchase instead of having it serviced?" That should have been the red flag. It appeared to me that the service dept. really didn't care about finding the problem with the car, which I had not purchased from them. They reset the computer and test drove it, and said it seemed ok. When the problem reoccurred before I even picked up the car, they simply reset the computer again. Nothing was done. They said that the only thing they could THINK of was to replace the wiring harness, for $13,000, and of course they understood when I said I didn't want to do that. This was from the service department who had proudly told me at my initial appointment that they never "throw parts at cars". I continued to receive calls and emails from their sales department for several weeks. I finally took my car to a different Lexus dealership, and they diagnosed and corrected the problem for $1500, and didn't try to sell me a new car. More

Sales joke What a joke I inquired about a used Lexus from their site. I let them know that I was out of town so I would need to agree on numbers before making What a joke I inquired about a used Lexus from their site. I let them know that I was out of town so I would need to agree on numbers before making a three hour trip to visit them. I let them know I had a trade and what I had been offered for it in a trade. Imagine my surprise when I was offered 3,000 less than any other dealer I had worked with. I told them I had one that was a written offer and sent it to them per there request. Instead of using this to validate my statement they used the information to see if the cars I was looking at were still there and stated they were gone and they must have overvalued the car to try and sell me. To make things worse when I pointed out how grossly undervalued my trade was they came back with my original trade amount, their listed price and a doc fee of $500 with a will do it like they were doing me a favor. At the end of the day I don't need a new vehicle and was looking for a specific set of features, miles and price. I would recommend you stay away from this place. I know they will never get an inquiry from me again! Chris in Omaha More