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Hendrick Lexus Kansas City
Merriam, KS
1,282 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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July 25, 2026
Jen Tracy has been my service advisor since 2018. She is the reason I keep going back there. Excellent customer service and knowledge. She is fantastic in every way! She is the reason I keep going back there. Excellent customer service and knowledge. She is fantastic in every way! More
by Cautzopks
Employees Worked With
Jen Tracy
July 24, 2026
Hendrick Lexus was a very professional, and I love the video that they showed of working on it. Everything was very clear what was being done and loved the fact that they probably a loan vehicle. video that they showed of working on it. Everything was very clear what was being done and loved the fact that they probably a loan vehicle. More
by Bikn00
Employees Worked With
Adam
July 21, 2026
Brian Veal is a huge asset to your dealership. He’s great at his job and, more importantly, he’s a great human being. As long as we own a Lexus, Brian will be my service rep! He’s great at his job and, more importantly, he’s a great human being. As long as we own a Lexus, Brian will be my service rep! More
by BB73
Employees Worked With
Brian Veal
July 21, 2026
Dealership staff, sales and service, are over all friendly and courteous to me. Brian Veal has been an excellent Service Advisor. He is a great communicator and has expansive product knowledge. friendly and courteous to me. Brian Veal has been an excellent Service Advisor. He is a great communicator and has expansive product knowledge. More
by Trey
Employees Worked With
Brian Veal - 5 stars
July 21, 2026
Jen Tracy was absolutely fantastic to work with. This was my very first service appointment on my vehicle, and it truly was above and beyond my expectations. Not only did I receive timely updates on This was my very first service appointment on my vehicle, and it truly was above and beyond my expectations. Not only did I receive timely updates on the work being done, but Jen helped me with some additional random questions I had about specific features with the vehicle. More
by KMP
Employees Worked With
Lindsey also helped me with some questions I had about the app.
July 21, 2026
Ramon Conway in Service department set us up with a beautiful loaner while our car was getting repaired . Ramon was very professional and also very helpful in making our entire situation comfortable. beautiful loaner while our car was getting repaired . Ramon was very professional and also very helpful in making our entire situation comfortable. Amazing experience all the way around. More
by Denise B
Employees Worked With
Ramon Conway
July 21, 2026
My service consultant Brian Veal has always done an excellent job of taking care of me and my car. He always is very professional, thorough and personable in arranging my service…Getting my car done qu excellent job of taking care of me and my car. He always is very professional, thorough and personable in arranging my service…Getting my car done quickly, helping me with a loaner when necessary and explaining everything that’s going on with my car and answering all my questions. More
by chris
Employees Worked With
Brian Veal
July 18, 2026
The service department is fantastic at Hendrick Lexus. Jen Tracy is my service advisor and she is the absolute best! I honestly continue to buy Lexus just because of her. You should always consider Lexus Jen Tracy is my service advisor and she is the absolute best! I honestly continue to buy Lexus just because of her. You should always consider Lexus before buying any other car. The service is second to none! More
by Jar82060
Employees Worked With
Jen Tracy
July 17, 2026
I always have a great experience at this dealership. My service advisor, Jen, is fantastic. She always gets me in and out very quickly, but is also very thorough in going over all of my service needs a My service advisor, Jen, is fantastic. She always gets me in and out very quickly, but is also very thorough in going over all of my service needs and explaining all of my options my only wish is that there would be a Alexis dealership closer to Lees Summit, Missouri. More
by slpennington69
Employees Worked With
Jenn
