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Hendrick Lexus Kansas City

Merriam, KS

5.0
960 Reviews

6935 W. Frontage Road

Merriam, KS

66203

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Showing 960 reviews

May 01, 2019

Got the job Done I went into dealership to buy specific car and it was located and a deal was struck. It was made pretty painless. It’s has been an overall very good More

by Ihatethesereviews
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sales and finance
May 03, 2019 -

Hendrick Lexus Kansas City responded

Thank You "ihatethesereviews" and because of your profile name, we feel very blessed to have received one! Thanks for the 5-Stars and I am thrilled to hear it was a quick and painless experience for you! You're the best! -SusanLexus

April 11, 2019

Making a Service Call a Painless experience. I have to come from Lawrence for repairs and so it is very important that the work is completed expeditiously and thoroughly. This proved to be the c More

by George1939
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian Vail
Apr 16, 2019 -

Hendrick Lexus Kansas City responded

Thanks George1939 for the 5-Stars! We are grateful for your business especially since you drive over from Lawrence. If you ever needs us to come get it for service we do have the ability to do that for you and we would leave you with a loaner. Just keep in mind. We want you to have an amazing experience every time you choose to do business with us. -SusanLexus

April 11, 2019

Always Great Service After a long and messy winter, I needed my car detailed. I took it to the dealer's service dept. which made it easy as I got a loaner car. They did More

by Closson
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Justin
Apr 16, 2019 -

Hendrick Lexus Kansas City responded

Closson-I too love when the service department does the detail for me! So much easier and worth every penny. Let's hope Spring is finally here. Thanks for the 5-Stars and positive feedback. We appreciate you! -SusanLexus

April 05, 2019

Great service Brian was very easy to work with. The work was done in a timely manner. There is a small issue with drivers door but have spoken with Brian and will b More

by TerriD
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian Vail
Apr 16, 2019 -

Hendrick Lexus Kansas City responded

Thanks TerriD for the 5-Star rating and positive feedback about your experience with Brian! He'll get that car door issue handled for you. We appreciate your business! -SusanLexus

March 28, 2019

Great experience Just purchased a new car and everything went great- from picking out to picking up. Highly recommend Dan Cundiff and Doc. They were very helpful and k More

by Hippie chick
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan Cundiff, Doc
Apr 03, 2019 -

Hendrick Lexus Kansas City responded

Thank You Hippie chick! Dan and Doc are awesome so thanks for recommending them both! We appreciate all those stars and the positive feedback about your experience. Enjoy your new ride! -SusanLexus

March 22, 2019

Normal preventative maintenance event Hendrick Lexus is a fantastic place to have service on my Lexus. Best customer service ever. Willie is a very experienced service manager who makes More

by James 123
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Willie Steineger
Mar 26, 2019 -

Hendrick Lexus Kansas City responded

Thanks James123! We are pleased to hear you are bringing your vehicle in for the regular service visits that extend the life of your vehicle. We also are happy to hear Willie is taking great care of you! Thanks for letting us know! We appreciate your business. -SusanLexus

March 21, 2019

Great Service! I took my Lexus IS250 to Hendrick Lexus after I hit a huge pot hole and needed a new tire. Justin Combs was professional and efficient during my visit More

by IS250
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Justin Combs
Mar 23, 2019 -

Hendrick Lexus Kansas City responded

Oh those pot holes are everywhere this spring! We are thankful you are okay and Justin was able to assist you with the replacement tire. Thanks for the recommendation and let's hope the street department makes great progress on filling those pot holes to avoid these incidents moving forward! Have a great weekend! -SusanLexus

February 07, 2019

Very Patient with me The sales people were very patient with me. They helped me find the perfect car for me. I returned several times and they always followed up. More

by honda1234
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shannon
Feb 12, 2019 -

Hendrick Lexus Kansas City responded

Thank you honda1234. It’s our job to make sure you find the perfect vehicle for you and your family. Thank you for trusting us! We value and appreciate your business. ~SusanLexus

February 04, 2019

I always come back!! I continue to return to Hendrick Lexus - Merriam, Kansas because of the excellent service from start to finish. All of my family members are customer More

by sjbservices
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve, Zarrar and Guinevere - Excellent team
Feb 07, 2019 -

Hendrick Lexus Kansas City responded

Thank you for your loyalty as well as your family members! We appreciate each one of you! Thanks again sjbservices! We are happy you do! ~SusanLexus

February 04, 2019

Great cars great service Hendrix knows Lexus buyers. They want the best cars and the best experience. You get both at this dealership I highly recommend both the car and yo More

by Wowzzza
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alexzi
Feb 07, 2019 -

Hendrick Lexus Kansas City responded

What a nice thing to say! You are so right! We have guality new and used vehicles and we want the best for every customer! ~SusanLexus

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