Hendrick Kia of Concord

My wife is making me do this We came into the dealership to get my wife a used car, after talking to Makayla Rogers we found out we were able to get her into a new Kia Soul. Makay We came into the dealership to get my wife a used car, after talking to Makayla Rogers we found out we were able to get her into a new Kia Soul. Makayla was very polite and professional, and a pleasure to work with, even though I tend to be a bit of a smart a$$ and joke around because I get bored. Over all good experience, well as much as it can be when buying a car from .... well anyone. AND WAYYYYY BETTER THAN KEFFER! More

Impressed!! My salesman Rodney Humes was very professional, informative and went out of his way to answer my questions and make us comfortable while we waited. A My salesman Rodney Humes was very professional, informative and went out of his way to answer my questions and make us comfortable while we waited. All employees were very friendly. Took tour of service dept and was impressed of how they have the customers comfort while waiting very important. Would highly recommend. More

Professional and Knowledgeable I have been to many dealerships and hated going because of how long it normally takes. I will have to say that going to Hendrick Kia or Concord, was a I have been to many dealerships and hated going because of how long it normally takes. I will have to say that going to Hendrick Kia or Concord, was a great experience, my Product Specialist Alex Cranford and his team leader were amazing. Alex was very knowledgeable and very nice, He found me the perfect car, that I have been looking for. I recommend Alex to all of my friends and Customers at my Barber shop. If you want a great Experience and Professional service, He is your guy, with help from his awesome team. Thank you again Alex. Sincerely, Sharon Harwood More

Excellent!! Im Dennis Troutman from concord NC, and I bought a used 2007 Toyota Highlander that I found online from Hendrick Kia of concord. My salesman Alex Cran Im Dennis Troutman from concord NC, and I bought a used 2007 Toyota Highlander that I found online from Hendrick Kia of concord. My salesman Alex Cranford was the best car salesman I have ever dealt with! Alex was very knowledgable and professional! I would deal with Alex 10 more times if I wanted to purchase a vehicle, and know I was getting the absolute best service possible! I request dealing with Alex Cranford at Hendrick Kia of Concord to anyone! More

Professional and Committed I had been searching for a car for about 3 weeks when I came across Alex Cranford at Hendrick Kia of Concord. I advised him of what I wanted and that I had been searching for a car for about 3 weeks when I came across Alex Cranford at Hendrick Kia of Concord. I advised him of what I wanted and that my heart was set on this particular car. We found one at a sister location of Hendrick and the pursuit was on. After meeting and having a sit down with Alex, he let me know that that would go and pick the car up for me and we could make the deal happen. Alex, then contacted the dealership where the car was originally located at least to get the actual specs and condition of the car this way to ensure this was the one I wanted and the condition met his and my standards. I can honestly admit that I have never been met with the professionalism, empathy, and respect that Alex showed to me before walking into Hendrick Kia of Concord. After everything fell into place and we completed the transaction and it was time for delivery. Alex, took it upon himself to show me the ins and outs of the car and the functionality of the vehicle. He also has contacted me afterwards about how I am enjoying my new ride and had any problems. This type of customer service and professionalism that I experienced is unrivaled and unmatched. I would/will recommend Alex Cranford to anyone searching for a new or used vehicle. Thank you for making this such a great and stress free experience for me. I really do appreciate it a lot. More

Great Experience Thanks so much to Alex and the gang for helping my husband and I get into a Brand New 2016 Kia Sedona EX. This group of people work their magic to ge Thanks so much to Alex and the gang for helping my husband and I get into a Brand New 2016 Kia Sedona EX. This group of people work their magic to get us in the price range we could afford. Visit Hendrick KIA of Concord and ask for Alex Cranford!!!! More

Bad Start But were able to close the deal. So after a few days of dealing with Hoyet Morris over the phone, my family and I came in for an appointment. Hoyet never even came out to greet us and So after a few days of dealing with Hoyet Morris over the phone, my family and I came in for an appointment. Hoyet never even came out to greet us and instead sent out another salesman. I understand that he is a manager but I must admit I was a little put off by this (not a good first impression). Frankie took good care of us and helped us with the purchase of our new vehicle. He was very knowledgeable & everyone else at the dealership were great to me and my family (they even fed the kids). Overall this was a pleasant experience and I would recommend this dealership to others. More

Couldn't ask for a more professional team I had my first time car buying experience at Hendrick Kia and I definitely couldn't have asked for a more professional and knowledgeable staff! They m I had my first time car buying experience at Hendrick Kia and I definitely couldn't have asked for a more professional and knowledgeable staff! They made the whole process easier than ever imagined. Jace is very personable and understanding, not at all pushy or overbearing. The rest of the team I worked with helped me make the best decision in finding my perfect car! Thanks Jace, JC, Cory and Drew!! More

Deceptive trade practices, never go to Hendrick I had multiple communications with Hendrick prior to my appointment and each time the rep, Krista Lents, said Hendrick would honor the "truecar.com" p I had multiple communications with Hendrick prior to my appointment and each time the rep, Krista Lents, said Hendrick would honor the "truecar.com" price. She also told me in two different conversations that Hendrick has a o% 72 month financing offering which is not true according to the salesman I spoke with. The salesman would not honor the truecar price after I told him the rep told me in two different conversations that Hendrick would. When the rep called me the day before my appointment to confirm, I asked her again about the truecar price down to dollars and cents and the 0% 72 months, she said Hendrick would honor both. I asked her if this was a tactic just to get me in the door and she said, "no Hendrick stands by the offering." Once at the dealership they did not honor any of it, the best financing was 0% 66 months which is good but not what had been represented to me. I will never go to Hendrick again because they are deceptive and cheat customers. In addition, every one I know and every one I work with is going to know as well. More