Hendrick Kia of Concord

Corey Riggle soured my first car buying experience. I purchased my car on 3/5/2019 and over the next few days I noticed something was wrong with the audio so I wanted to get it checked out. The service I purchased my car on 3/5/2019 and over the next few days I noticed something was wrong with the audio so I wanted to get it checked out. The service department had a hard time finding my warranty but eventually did and told me I had until 36,000 miles. I then spoke with Chris in finance to confirm and he informed me that my warranty for the radio was not covered under the 60,000-mile warranty on the electrical. This was news to me because when I brought the car there was no distinction made between the electrical and the radio for the warranty that came with the car. To me, the radio is an electrical component of the car and should be covered as such, but it isn’t so tough luck (to paraphrase) . I visited the shop 3/9/2019 to just confirm what my warranty was since Chris told me he wasn’t 100% sure the radio wasn’t covered. I met Cory Riggle at the door and began explaining why I was there, he told me Chris had already informed him about the situation. Then for some reason, Mr. Riggle got a bit defensive telling me I was offered an extended warranty and declined it, so there was nothing to be done. I explained I was offered an extended warranty on electrical and was never told radio wasn’t covered under electrical. He then Preceded to contradict everything I said about the warranty and tell me how wrong I was about what was covered on my car. I told Mr. Riggle that was impossible since I had brought this car certified and his entire deminer changed. He tells me he needs to go look at my file, when he came back he informed me my radio is in fact covered under a 12-month 12k warranty. So he all but called me a bold face liar in the lobby of the showroom, with multiple salesmen and customers around, before he had even looked at my sales record to see what my car was actually covered under. Finally, my sales rep. Robert Sturgill came up front and asked me what my reason for coming in was. I began to explain to him my reason for coming and what all just happened. We had sat down for maybe 30 seconds before Mr. Riggle comes by and hears me call the warranty on the electrical a “Bumper to Bumper Warranty”, he cuts in mid-sentence with a “let me stop you right there” and proceeds to “educate” me on the fact that there is no such thing as a bumper to bump warranty. Bumper to Bumper warranty is something made up by customers and it doesn’t cover brake pads, batteries, etc., this was something I was well aware of. Mr. Riggle’s conceding attitude continued as I explained to him that I was aware of that, those are all maintenance issues not covered under this warranty. I continued and told him I was simply explaining to Mr. Sturgill what had happened before I was rudely interrupted, to let him know I did not appreciate the way he was talking to me or treating me. He walks away simply saying he has to be careful because people come in with notions about getting a new battery with “Bumper to Bumper” warranties. By this point my experience was ruined, I was disrespected not once but twice by Mr. Riggle for having questions about my warranty and using the wrong term to explain my warranty to someone else. I’m not sure why Mr. Riggle felt it was okay to talk down to me, but his actions and words left me with a sour taste in my mouth about Hendrick dealerships. I also now own a car that will need to be brought in for repairs and such I dread the thought of having to run into him again. More

Excellent and painless! Buying a car is always a scary process, but I was super lucky to get to work with Diana and Shane. They took all the worry and stress out of it. Go to Buying a car is always a scary process, but I was super lucky to get to work with Diana and Shane. They took all the worry and stress out of it. Go to Kia in Concord and see them! I highly recommend it! More

Absolutely above and beyond I hate the car buying process until I met Shane. I brought my car in to get an oil change and Shane approach me as if we were old friends. I never I hate the car buying process until I met Shane. I brought my car in to get an oil change and Shane approach me as if we were old friends. I never once felt pressured And had me laughing the entire time. Shane is not your average “Salesmen”. He genuinely cares about people and their situations. Buying a car can take 4 or 5 hours but Shane had me in and out with in 90 minutes I was shocked. I will never buy a car from anyone else and I will send all of my friends and family to him!! It was the most pleasant purchase I have ever made and I cannot thank him enough. GO SEE SHANE!!! More

Excellent and Professional Saleman The salesman that I had was Shane Watson. He took the time to really listen to what I was looking for in a truck. Shane and I set down and looked at t The salesman that I had was Shane Watson. He took the time to really listen to what I was looking for in a truck. Shane and I set down and looked at the truck inventory together so that he could see what I was looking for in a truck. Shane was not pushy at all. He listen to me when we talked about the financial side of getting the truck that I wanted. Shane showed me plenty of trucks that would work for me. I picked out one and Shane started working the deal. When Shane was working the deal another truck came in and he knew I would really like that truck better. He called me and sent me pictures of that truck and it was just what i was looking for. Without hesitation Shane reworked the deal with that truck that came in. I am so happy and pleased with my truck. I was lucky enough to meet a truly honest up front salesman that understood what I was looking for and did not try to put me in something I did not like or want. I would highly recommend to anyone that if your looking to buy a new or used vehicle go to Hendricks KIA of concord and ask for Shane Watson you will not be disappointed in his abilities and professionalism. More

Fantastic Shane, Diana & Casey made my trip to Hendrick Kia a delightful and pleasurable experience. Shane, especially was relentless in his efforts to make m Shane, Diana & Casey made my trip to Hendrick Kia a delightful and pleasurable experience. Shane, especially was relentless in his efforts to make me another satisfied customer. I left with the feeling of gaining a friend, not just another sale! I’m still at an 🥰 aww ....I appreciate the genuine friendliness I was Blessed to have received! More

Wonderful experience!! Shane was professional, kind, and helpful. He helped us find the perfect car for our family! We love it and will recommend him to everyone. It was suc Shane was professional, kind, and helpful. He helped us find the perfect car for our family! We love it and will recommend him to everyone. It was such a blessing to find an honest salesman. More

Up front I got a good deal and I paid exactly what was quoted. Chris Horoshak was up front from the first time we talked on the phone and when we met in perso I got a good deal and I paid exactly what was quoted. Chris Horoshak was up front from the first time we talked on the phone and when we met in person (which was a week later) he was up front. I was very happy with the deal. He searched all the different angles and he got me a good interest rate and a good monthly payment. I would most definitely buy another car from him. I would like to say THANK YOU CHRIS, my wife loves the car. More

Deceitful This dealership is a joke. Alan was very deceitful. We looked at a vehicle that was located at another dealership within the concord auto mall. He sai This dealership is a joke. Alan was very deceitful. We looked at a vehicle that was located at another dealership within the concord auto mall. He said there would be a $200 transfer fee to get the car from NEXT DOOR! After speaking with management we found out this was not the case. Alan was looking to make an easy $200. Sorry but I’m not naive. The dealer also advertised they would give me $4000 above blue book for my trade in only to find out their offer was a complete joke. I ended up shopping around other dealers and was able to get $3000 more than what that dealer offered me for my car as well as buying a comparable vehicle for way less. I will never shop Hendrick again. More

Outstanding. First of all, didn't have any idea that I would be driving off the lot in a brand new 2019 Kia Soul. Mr. James Lawrence service was outstanding!! He w First of all, didn't have any idea that I would be driving off the lot in a brand new 2019 Kia Soul. Mr. James Lawrence service was outstanding!! He went above and beyond the call of duty and I definitely recommend him to anyone who wants a great deal!! The Hendricks lot itself was stellar!! More

Experience of a lifetime I traded my 2006 Nissan Altima in for a 2015 Kia optima. Thank you to the awesome people that helped me. I recommend Lindsey Kerley, Shane Watson an I traded my 2006 Nissan Altima in for a 2015 Kia optima. Thank you to the awesome people that helped me. I recommend Lindsey Kerley, Shane Watson and Sharlene Cacciatore for getting me into my dream car. Me and my man Alex loves it. I would definitely recommend you going to Kia of Concord and speaking with them to purchase your new car, Housel free stress-free was in an out!! Thank you Kia!!! More