Hendrick Honda Pompano Beach

Bought a new Honda! I was not prepared to buy a car on the day I walked in. I just wanted to show my husband how cute the Honda Fit is. But....they were so nice at this I was not prepared to buy a car on the day I walked in. I just wanted to show my husband how cute the Honda Fit is. But....they were so nice at this dealership and Richard Dombroski, the salesperson really struck a chord with us. We made a great deal and are very happy that we did! More

Awful experience. Run away from this dealer ! I bought a 2016 Grand Caravan almost a month ago and when I was checking the car to leave the dealer, I noticed that the spare tire kit was missing. I I bought a 2016 Grand Caravan almost a month ago and when I was checking the car to leave the dealer, I noticed that the spare tire kit was missing. I showed the problem to the sales person and she told me to come back the next business day to have their garage manager order the parts and fix the issue. When I returned, the Sales Manager told me that they were requesting the parts and that someone from Customer Service would call me to take the car in to put the spare tire and the kit in place. It has been 4 weeks and I didn't get any feedback from the dealer. I called the sales person several times, sent texts and she never got back to me. I got the same behavior from the Sales Manager, which by the way, left the company. Everyday I face the risk of having a flat tire and the dealer just doesn't care ! The spare tire kit is a mandatory safety item not an accessory nor optional item! It's really disappointing to be treated this way. More

Juana 720 Jp he is an awesome service advisor and I highly recommend him . Good person very nice alway helping out customers with there cars and very friendly. Jp he is an awesome service advisor and I highly recommend him . Good person very nice alway helping out customers with there cars and very friendly. More

Impeccable Customer Service Experience! I inquired about a Mazda CX-7, and had the unique pleasure of receiving the full attention from one of the Used Car Managers, Rich Reed. Rich was prof I inquired about a Mazda CX-7, and had the unique pleasure of receiving the full attention from one of the Used Car Managers, Rich Reed. Rich was professional, personable, knowledgeable, and quite frankly destroyed the stereotypical view of “car salesman”. His customer service skills were exceptional, and he honestly made me feel like a valued customer. This was a long distance inquiry from Charleston, SC (9.5hrs away) and I was looking to choose between his vehicle, and another vehicle in Charlotte, NC, which is only 2.5hrs away from me. Rich sincerely went out of his way to earn my business. In the end, it was Rich, not the vehicle, that was the deciding factor in choosing Hendrick Honda of Pompano Beach as the place to buy my vehicle. Rich even had one of his sales staff, Jack Williams, pick me up from the airport! Jack was personable and professional as well in every aspect of my buying experience while at Hendrick Honda. He went out of his way to make my buying experience go as smooth as possible. After I purchased the vehicle and drove it home, he made the extra effort to locate an extra key fob remote for the vehicle, and promptly mailed it to me. I commend these two Professionals in providing me the best car buying experience I’ve ever had! I would not hesitate for a second buying long distance from them again, or recommending the same to family & friends! More

A very good experience The sales person was very helpful in quickly getting a price for the new car along with the trade in... The sales manager then came out to complete t The sales person was very helpful in quickly getting a price for the new car along with the trade in... The sales manager then came out to complete the transaction. It only took a second review to complete the transaction. What made it easy was.I came in about 10 days earlier with the model and extras I wanted.. I knew my bottom line and they met my price. . More

Excellent people. Very good sellers. Excellent in financing. They always look for customer comfort. And they work as a team so that the consumer feels safe in w people. Very good sellers. Excellent in financing. They always look for customer comfort. And they work as a team so that the consumer feels safe in what they want. Tank you God Bless Amen More

excellent customer service Mansur was extremely helpful and patient in answering all of our questions. He took the time to inform us of all the benefits of the new accords and Mansur was extremely helpful and patient in answering all of our questions. He took the time to inform us of all the benefits of the new accords and was eager to go on a demonstration ride. He found the right car that we wanted on the lot and helped make us the right deal. More

Great Service The Costco program guided us to this dealership and it was truly amazing - Wes the Salesman was first class and got us an SUV at the price we wanted! The Costco program guided us to this dealership and it was truly amazing - Wes the Salesman was first class and got us an SUV at the price we wanted! It was just a painless experience. More