Hendrick Chrysler Dodge Jeep RAM Wilmington

Dishonest Management and Ownership. Where you come LAST! I bought a new Jeep Liberty in 2009 from Neuwirth Motors in Wilmington NC. It was supposed to come with full size spare. The sticker and paperwork co I bought a new Jeep Liberty in 2009 from Neuwirth Motors in Wilmington NC. It was supposed to come with full size spare. The sticker and paperwork confirmed this. I noticed a week later that it was a donut and called the dealer. The dealer refused to give me the full sized spare I paid for until I called and wrote Jeep Corporate. Service since then has been horrible. Long waits, unnecessary repairs suggested. Today I replaced all 4 tires at Costco and asked for the best one to be put on as the spare. Costco told me that the spare was a different size (wrong size) wheel. I learned today that what Neuwirth did back when I bought it was they took the wrong size spare off one of their used Jeeps and put it on our new Jeep. I learned this today from their own service person who actually printed the internal paperwork for me. Because it is underneath, I could not see the wheel size, just that it was a full size tire. Today the General Manager, Alan Thomas, refused to give me the proper spare size, the one I purchased years ago. The GM would not even come out to face me. He hid in the back until I gave up and left. I obtained the home email of the owner from a friend and just emailed him, John Gillilan. We have three Jeeps. We bought one at Neuwirth (mistake), one at North Point Jeep in Winston-Salem (a great dealership), and one used. We do not service the Jeeps in Wilmington NC because Neuwirth's reputation, and our experience there, is so bad. We want a safe spare wheel that matches our wheel size. We paid for this in 2009. We were tricked and deceived with a used one that does not fit by the same dealer. We are not feeling good about Neuwirth. People need to know how bad they are. Within hours of this event today we had heard from three friends who had horrific service stories about Neuwirth. We are not alone. More

The entire experience was a nightmare I bought a car last month. On day 2 it made a noise and I bought the car in. On day 4 the car was bought into service. They said the noise was the tra I bought a car last month. On day 2 it made a noise and I bought the car in. On day 4 the car was bought into service. They said the noise was the transmission and then they changed their mind so they order me a transmission (doesn't make sense). They said it was a new transmission. When my husband went to test drive my car, he looked under the hood and saw that it was a rebuilt transmission since there was black glue all over the transmission. When he showed it to the mechanic, he said that was how Chrysler sends all their transmissions. They also overflowed the transmission (very bad, could hurt the transmission) to quiet down the noise. When they took out the excess fluid you could hear the noise. I was also told that all Dodge Avengers make this noise. When I complained that the car was still making the noise after the car being in the shop for 4 weeks, I was told by the sales manger that their mechanics have spent enough time on my car and that i had to live with the noise or I could go to another mechanic. I told them I had a warranty with them. I was also in a loaner. When I put in a complain to Chrysler in Detroit, they told them that I had to bring back the loaner that day or they were calling the police to report the car stolen since the pernit was expired. I was told to keep changing the date. When they did offer to exchange the car, I was told the value of my car went down $6000 . I told them I drove the car for 4 days and they had the car for 4 weeks. They said that was the value of the car and if I didn't like it I could go somewhere else. These people could not tell the truth if their life depended on it. I also left a message for the owner to call me but he has never returned my cal either. I would never get another car from this place again. More

SERVICE IS HORRID Brought my new Fiat in california, just moved here. called service to schedule a appointment for a oil change and tire rotation my appointment was for Brought my new Fiat in california, just moved here. called service to schedule a appointment for a oil change and tire rotation my appointment was for 1pm, arrived at 12:50 and was then told its first come first served, Are you kidding me then whats the xxxxing point of a appointment. it gets better alright my car gets pulled out at 1:40, so im thinking im going to be done soon, well xxxx no apparently it takes 35 minutes to finish the paper work!! called to complain with service manager i left a message and never got a return phone call. this place is a complete joke!! More

I took my car in for repair and they told me they worked all day and could not find the problem. The service tech told me he checked my car out himself and even checked it again right before I picked it up. all day and could not find the problem. The service tech told me he checked my car out himself and even checked it again right before I picked it up. When I picked up my car, the service tech said it must have fixed itself. When I got in my car, I did not even fasten my seat belt, but immediately went back in and got the service tech and showed him the very obvious problem. Although I was not charged , I feel they actually did not even look at my car and I feel lied to. Now I do not trust them or know what to do to get my car fixed. They had my car 2 days for this. This was not warranty work but a repair I was ready and willing to pay for. I am also surprised at their practice of no paperwork, signature authorizing work, or receipts. When I called on day 1 to check on my car, I did not feel like a welcomed customer. I was merely checking on my car and not pressuring for it as I have a second car to drive. I just needed my car fixed. More

Neuwirth Motors in Wilmington NC is the worst company I have ever dealt with in my life! I don't know if the people working there are really incompetent or if they just don't know what customer service is? have ever dealt with in my life! I don't know if the people working there are really incompetent or if they just don't know what customer service is? My wife purchased this car brand new and within the first 15k miles it had to have engine mounts replaced, lower control bushings replaced, the interior is tearing at seams, A/C has leaked water and soaked the interior flooring causing mold to grow in the carpets, windshield brackets where put on wrong from the factory, and more! I understand that mistakes happen and things brake but this is ridiculous! Fixing all these problems could be better if the Employees at Neuwirth where easier to deal with! For example when they (Neuwirth) fixed the interior that was damaged they put in the wrong part, which if you are colored blind I could understand but it wasn't even the right color!! Do they not check their work? Or better yet have a "manager" checking to make sure job was done right? The water the A/C leaked on floor still has not been replaced? Problems all around! So if you are thinking of buying a new or used car from them think again! Unless you enjoy being frustrated and being treated with NO respect than Neuwirth Motors is for you. If you are a normal human being then STAY AWAY FROM Neuwirth!! More

I could write a long-winded review about how rude these guys are, how shady they are, and how many times I tried to deal with them and ALWAYS got the short end of the deal, or I can simply put it this way: guys are, how shady they are, and how many times I tried to deal with them and ALWAYS got the short end of the deal, or I can simply put it this way: If Neuwirth was giving away free cars, I would still never step foot on their lot again. I cannot believe this place is still around, as every time I mention them, someone shares their own, TERRIBLE experience with me. It is almost like they are INTENTIONALLY RUDE and they are certainly not knowledgeable. I've dealt with Rippy before, who is semi-shady, but Neuwirth makes Rippy look like a monestary. I'd drive by Rippy and hand out $100 bills to all the empoloyees before I'd be caught dead at Neuwirth again. NEUWIRTH = NO WORTH . More

We have been dealing with the service center for quite some time. We absolutely can't ignore the extreme lack of respect and rudeness from the service manager, Greg. Everyone else is polite and seems to some time. We absolutely can't ignore the extreme lack of respect and rudeness from the service manager, Greg. Everyone else is polite and seems to actually care about the work that is done, but I have never experienced such shocking customer service as this. I have even been on the phone with him explaining a problem and I have heard him mumble to his employees in the background while still on the phone with me! I can not believe he is a manager. I think Neuwirth needs to wake up because we will never be back as returning customers as long as he is there. Unacceptable. More

I purchased my Jeep Wrangler from Neuwirth Motors. Very smooth and easy process. Friendly and understanding from start to finish. I have sent my mom, cousin, and friends to them smooth and easy process. Friendly and understanding from start to finish. I have sent my mom, cousin, and friends to them More