Hendrick Chrysler Dodge Jeep RAM Wilmington

I was able to be seen the same day I called for service, which was greatly appreciated. I never met my assigned service advisor Aaron, someone else assisted. I experienced a very efficient check in process. which was greatly appreciated. I never met my assigned service advisor Aaron, someone else assisted. I experienced a very efficient check in process. The dealership offers an oil change package deal which is an excellent value so I purchased it. The dealership missed its mark on promptly notifying me once my vehicle was completed. I had to notify the service advisor that assisted me that my vehicle was finished. The service advisor asked if I had received a call that my vehicle was completed and I stated “No.” The service advisor retrieved my paperwork from Aaron’s desk and quickly assisted with its return. Although I didn’t get the opportunity to meet Arron, everyone else's customers service was excellent. More

The team, and especially Robert Newins, was great! Made the process easy and low key Made the process easy and low key More

The service I received was exceptional! !! The service department is very reliable, honest and speedy. I highly recommend. !! The service department is very reliable, honest and speedy. I highly recommend. More

Hendrick Jeep in Wilmington has the best deanship service department that I have ever taken my Jeeps to be serviced. Justin is great with suggestions and communication. I highly recommend him and Hendrick Wi department that I have ever taken my Jeeps to be serviced. Justin is great with suggestions and communication. I highly recommend him and Hendrick Wilmington. More

Look always the service call went well. It was a oil change and tire rotation. It was a oil change and tire rotation. More

Tasheera was very helpful and educated me on somethings that I wasn’t sure of thankful to have had someone with the patients and understanding. that I wasn’t sure of thankful to have had someone with the patients and understanding. More

I would like to take a moment to express my gratitude for the outstanding service provided by Sheera King during my sister's recent experience at your dealership. Sheera went above and beyond to assist my si the outstanding service provided by Sheera King during my sister's recent experience at your dealership. Sheera went above and beyond to assist my sister in setting up an appointment for her brake repair. From the very beginning, Sheera took the time to thoroughly explain the importance of having the brakes inspected and the need for prompt maintenance. Her expertise and attention to detail left a lasting impression on my sister, who now insists that Sheera be her go-to person whenever she needs assistance with her Dodge Charger. Sheera’s exceptional customer service not only made the process smoother for my sister but also alleviated my own concerns, as I didn't have to drive over to clarify any details. It’s clear that Sheera is a valuable asset to your team, and I sincerely hope she continues to be a part of your dealership. Thank you once again for providing such a positive experience. More

Got me in, figured out the problem and got my car back up and running in not time! Courteous and professional service! and running in not time! Courteous and professional service! More

Beginning my new car search, I stopped in to get a close look at a Chrysler Pacifica. All they had were white ones and I wanted red or blue. The sales person did the usual "let me talk to my manager" and look at a Chrysler Pacifica. All they had were white ones and I wanted red or blue. The sales person did the usual "let me talk to my manager" and came back with a printout of a window sticker of a red one. It was an AWD drive model that I wasn't too enthused about, but OK I'll look at it and took the printout home. I entered the VIN into a search site and found the car was in Florida. OK, long distance to do a dealer trade, but doable. Then I noticed that it was listed as used with 30k miles on it. THEY WERE TRYING TO PASS IT OFF AS NEW!!! I never went back. Ended up buying a blue one from another dealer long distance in Pennsylvania. More

I am very pleased with the service I got from Hendricks dodge jeep and Chrysler dealership, my service advisor Justin did great job , he made sure my Jeep wrangler was fix first time , he made sure kept me dodge jeep and Chrysler dealership, my service advisor Justin did great job , he made sure my Jeep wrangler was fix first time , he made sure kept me and my wife informed with our wrangler, service manager Mike Ellis made sure we got rental vehicle until our wrangler was done! I highly recommend hendrick dodge jeep Chrysler to service and buy your next vehicle! Thank you again Justin for your help More